Manager Office

Michelle Law Intregila

** ****** *****, **********, ** 36022 516-***-**** **************@*****.***

Summary

Highly knowledgeable professional seeking a career in a challenging, rewarding & diverse atmosphere. Qualified in office management, business promotion, and intranet networking, along with intermediate knowledge and experience in social media and business networking (SEO). Highly skilled and trained in Microsoft Office, Quickbooks, and MSI (medical billing) software. Accurately proofreads/scrubs and edits documents, with strong attention to detail and proper usage of English grammar, spelling, and punctuation skills. Positive attitude, creative viewpoint, highly self-motivated, meticulously organized, and knows how to take initiative to get goals accomplished. Constantly looking for ways to innovate and improve processes and enjoys solving problems.

Professional Accomplishments

Physicians Professional Management Montgomery, Alabama

Patient Accounts Representative/Anesthesia Biller/ Provider Enrollment Assistant August 2016 –Present

Coined as “super producer” of my team within first 90 days by surpassing the 3500-minimum requirement of charges billed per month with an outstanding number of at least 5000 a month

Reduced denials caused by coding errors by training myself in anesthesia ICD-10 and CPT code and billing modifiers

Reduced returned mail by 30% for one practice after noticing a trend of apartment numbers missing from facesheets and personally incorporated a method to help the company identify and correct this error

Achieved early completion on a special company project generating over $200,000 in claims paid by Medicaid, in which I was the only non-managerial personnel selected due to my understanding of billing processes, speed of work, and accuracy

Introduced business process automation ideology to streamline the provider enrollment process and increase productivity

Ram Jack Foundation Specialists, LLC Montgomery, Alabama

Office Manager/ Human Resources Manager February 2012 - June 2014

Chosen to start and run this company from the ground up which included implementing all internal organization, fiscal books, records, and company culture, saving the owner labor expenses by not having to hire multiple professionals

Used franchise’s personal CRM to keep track of our customer leads and sales information

Tracked all finances and worked with the owner to forecast ongoing and future trends

Hosted luncheons to generate leads in the local area

Maintained and carried out all HR and payroll processes and policies

Millbrook Office Support & Training Center Millbrook, Alabama

Office Manager June 2009 - August 2011

Organized the process of expansion into a certified testing center

Trained myself in Adobe Photoshop, saving the company training costs

Helped customers to bring their visions to life by working one on one and by means of graphic design

Awarded Millbrook Chamber of Commerce’s “Administrative Assistant of the Year” in 2009.

Picture Me! Studios Wetumpka, Alabama

Studio Manager November 2007 - June 2009

Promoted from associate to studio manager within 6 months

Attainted and followed up with customer leads

Grew our upselling margin by 40% by training associates properly in the top-down method

Achieved sales goals monthly

Education

Bachelor of Science in Business Administration and Management Birmingham, Alabama

Virginia College March 2014

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