Customer Service Medical

Angela Smith

Phlebotomist/Site Coordinator

Riviera Beach, FL 33404

*******@***.*** - 561-***-****

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Skill Highlights

• Problem resolution

• Self-starter

• Deadline-oriented

• Microsoft Office

• Staff motivation

• Insurance processing

• Patient charting

• Insurance eligibility verification

• Inventory systems

• Medical terminology

Core Accomplishments

Scheduling

• Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork

Research

• Investigated any necessary information for proper billing for insurance companies, and patients such as proper billing codes

Research

• Investigated and analyzed client complaints to identify and resolve issues Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment

Customer Service

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situation and resolving problems to maximize efficiency.

Medical Records

• Reviewed medical records for completeness, assembled records into standard order and filed record designated areas according to filing system.

Administration

• Performed administration tasks such as filing, faxing reports, photocopying Authorized to work in the US for any employer

WORK EXPERIENCE

Health Information Specialist

Saint Mary's Medical Center - West Palm Beach, FL - March 2016 to Present Phlebotomist

St. Mary's Medical Center - West Palm Beach, FL - March 2015 to March 2016 Responsibilities

Blood withdrawal from newborns to the elderly. I've worked trauma alert as well as stroke alert. Front office entering demographics into computer. Assessioning specimens to the correct departments. Accomplishments

A great learning experience to deal with various people and situations Phlebotomist/Site Coordinator

Labcorp - Palm Beach Gardens, FL - April 2007 to April 2014 Coordinated department functions for a team of three. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in details for responding to daily proper billing codes. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for office. Developed more efficient filing systems and customer database protocols. Handled and processed confidential patient information. Phlebotomist

Quest Diagnostics - Palm Springs, FL - February 2000 to March 2007 Coordinated department functions for a team of seven. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in details for responding to daily proper billing codes. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for office. Developed more efficient filing systems and customer database protocols. Handled and processed confidential patient information. EDUCATION

Bachelor of Science

University of Phoenix - Fort Lauderdale, FL

2011

University of Phoenix

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