Muhammad Khursheed Khan

North Potomac, Maryland *0878, USA

ac2n9x@r.postjobfree.com 202-***-**** www.linkedin.com/in/mkkhan26

EDUCATION:

University of Maryland University College, Adelphi, MD, U. S. A.

Degree: M. S.

Major: Telecommunications Management.

Completed in: May, 1993

Institute of Business Administration, University of Karachi, Karachi, Pakistan

Degree: M. B. A.

Major: Marketing.

Completed in: May, 1986

NED University of Engineering & Technology, Karachi, Pakistan

Degree: B. S.

Major: Mechanical Engineering.

Completed in: May, 1982

WORK EXPERIENCE:

Pace Computer Solutions Inc.,

Dates Employed: 06/2017-08/2017

Telecommunications Survey Lead

(US Department of Energy site through Accenture Federal Services, Virginia)

The campus of this US Department of Energy facility established in the 1960’s over an area of approximately 1.5 to 2.0 square miles comprises of various buildings and a data center. The data center is now to be replaced with a new one and the objective of this project was to provide complete data about the condition of the as-is telecommunications infrastructure and establish requirements and strategies for the location of the new data center and establishing connectivity to all campus buildings and the rest of the World.

Surveyed the data center, the manholes and various conduits around the data center, and prepared and provided a high level report for construction of and migration to the new data center.

Collected institutional knowledge, about the data center and the outside cable plant(s) from various personnel, through face to face interviews and written questionnaire.

Collected and organized documentation from disparate sources.

Documented client’s requirements for the new data center building.

Surveyed site to come up with recommendations for the location of the new data center building.

Compiled all the data and completed all the work and submitted all deliverables, to the client, about 2 weeks ahead of time.

Avocent Corp. (Emerson Network Power)

Dates Employed: 01/2014-01/2017

Principal Consultant

Optimized clients’ data center resources using global best practices in data center power management, data center design, business processes and specifically Emerson Network Power products and services.

Worked closely, as a trusted advisor, with client personnel especially at the Director level and above, especially to the data center operations director, the data center infrastructure director, and any corporate officer involved in planning or operation of data center infrastructure.

Installed, configured, and upgraded DCIM in clients’ environments (both Windows and Linux on Virtual or Physical machines). Provided first and second level support for the software and company manufactured hardware.

Reported to the Director of Professional Services and worked closely with Sales, Business Development, Product Management, and Partners to ensure that the clients’ requirements are being communicated back to Product for inclusion into the Product Roadmap, and that the client is exposed to the most appropriate products and services to meet their existing needs.

Created an accurate and up to date data store of all data center asset inventory, including power, data, and voice connections. Worked with client to institute industry best practices in the data center operations.

Assembled the data collected from the data collection process, reviewed it for completeness and format for

input into the DCIM system.

Conducted workshops for clients to determine, document, and report requirements for specific hardware and/or software products.

Capital CPA Professionals LLP

Dates Employed: 11/2012-01/2014

Consultant

Started company for business and personal income tax and other business services. Company was headquartered in Maryland and had branches in Dallas and Houston, Texas.

Explored for office sites for the 3 branches. Selected office sites.

Selected and procured all furniture for offices including fixtures for a call center in the Maryland office.

Investigated, selected, procured and installed all LAN equipment for the offices and the call center.

Managed day-to-day operations of the Maryland office and call center.

Manpower Group

Dates Employed: 09/2010-10/2012

Data Center Infrastructure Manager at T Rowe Price

Worked as a member of selection team for selecting, procuring and implementing a Data Center Infrastructure Management (DCIM) software system.

Collected requirements, from management and other stake holders, for the DCIM software system.

Studied, tested and evaluated various DCIM’s available in the market against the requirements.

Recommended one system Raritan’s DCTrack for implementation and worked toward implementation of the software system.

Managed and coordinated the move of a Disaster Recovery Data Center from one site to another about 75 miles away. All systems were back online, at the new site, well within the allowable 24 hours. This migration included moving servers of various types and sizes, Storage Area Network equipment (like EMC cabinets, Centera, Clarion and Symmetrix units, Brocade SAN switches etc.) and IBM Mainframe.

Conducted a complete audit of the data center environment including interdependencies between applications, servers, and storage components. Evaluated and recorded:

Business impact of downtime.

Application downtime thresholds and risk tolerance.

Defined andimplemented the migration strategy.

Designed and implemented modification to original equipment manufacturer (OEM) equipment to make installation of the equipment in racks easier.

Conducted in-house studies, and wrote reports, on air conditioning systems and air conditioning system efficiency improvements by using different types of cooling systems, perforated floor tiles, baffles and blanking panels.

Worked closely with Architecture and Engineering (A&E) firms for designing of data centers and all its facilities. Evaluated new products and services negotiated prices and reported findings to upper management.

Studied, tested and evaluated new IT products and technologies (including voice, data, networking, imaging, Data Center Management software, labeling and printing software, etc.) to keep abreast with changing technologies and to be able to make proper recommendations at the right time.

Created, modified and updated documents (drawings, procedures, manuals, etc.) pertaining to the telecommunications infrastructure. Managed day-to-day operations of the data center.

Bureau of Resource Management,

US Department of State

Dates Employed: 07/2010-08/2010

Senior Telecommunications Advisor to Agency Director (Franklin Fellows Program)

Advised the Agency Director and Senior Management on matters pertaining to:

1.Acquiring ISO certification for all Data Centers (total 11 at the time).

2.Consolidate 11 Data Centers into three Data Centers.

3.Move Data Centers.

Ciber Inc.,

Dates Employed: 03/2004-01/2010

Data Center Infrastructure & Facility Manager at The World Bank

Worked as Project Manager for the transition of the Business Continuity Center (BCC) to the primary data center. Managed the upgrade of the entire infrastructure of the data center to make it the primary data center.

Managed and coordinated the move of about 85% of ‘Production’ equipment from the downtown data center to the new Primary data center without losing a single piece of equipment or application. This migration included moving Storage Area Network equipment (e.g. EMC cabinets, Clarions and Symmetrix units, Brocade SAN switches, etc.) and SAP equipment (like IBM cabinets with AIX servers etc).

Extensive experience with Physical Level, of the OSI model, work on all this equipment. Provided 24x7x51 operations and management support for the various data centers (03 big size and 4 smaller ones).

Designed and implemented modification to original equipment manufacturer (OEM) equipment to make installation of the equipment in racks easier.

Managed data center personnel, making sure all jobs are completed in time, and that all Service Level Agreements (SLA’s) & standards, for installation and identification of equipment, are followed.

Conducted in-house studies, and wrote reports, on air conditioning systems, air conditioning system efficiency improvements and ancillary equipment like Keyboard-Video-Mouse (KVM) switches, Power Distribution Units (PDU’s) and system monitoring devices (like NetBotz Cameras, Dranetz, Fluke, etc.).

Prepared reports and made presentations to management on compliance with performance indicators and other Service Level Agreements.

Worked closely with outside vendors like Architecture and Engineering (A&E) firms, building maintenance and management companies, IT Systems manufacturers and suppliers (like EMC, IBM, Cisco, Juniper, Dell, HP etc) and mechanical and electrical vendors to upgrade the facility without interrupting operations of the existing Business Continuity Center (BCC). Evaluated new products and services, negotiated prices and reported findings to upper management.

Managed and scheduled preventive maintenance on data center facilities like diesel/gas generators, chiller plants, roof top air conditioning units, Uninterruptable Power Supplies (UPS’s), PDU’s, etc., and conducted breakdown maintenance, minimizing risk to and failure of critical assets. Minimized downtime of critical systems affected by any unforeseen breakdown.

Assigned and allocated space and electrical circuits for installation of new equipment ensuring critical loads (electrical load on circuits, heat load, and ergonomics, etc.) are balanced and within specified limits.

Regularly studied, tested and evaluated new IT products and technologies (including voice, data, networking, imaging, etc.) to keep abreast with changing technologies and to be able to make proper recommendations at the right time. Conducted regular preventive maintenance and breakdown maintenance, as and when needed, on data center equipment including EMC equipment, servers, Mainframes, etc.

Managed and updated the facilities and telecommunications infrastructure at the BCC.

Created, modified and updated documents (drawings, procedures, manuals, etc.) pertaining to the telecommunications infrastructure at the World Bank Headquarters and the BCC.

Supported the World Bank Headquarters Data Center operations in absence of its Manager.

Managed the Data Center staff (9 technicians and senior technicians). Developed performance objectives and work plans. Conducted and reported performance reviews.

Trained personnel for staging equipment (LAN/Communication, Satellite link ground, Video/Audio Conference, Distance Learning, etc.) to be subsequently shipped to the World Bank foreign country offices.

Spherion Atlantic Resources

Dates Employed: 11/2002-02/2004

Senior Engineer at The World Bank

Managed the installation of infrastructure (racks, cable plant, electrical equipment, etc) in the data center at the Business Continuity Center at the World Bank.

Collaborated with various clients, Senior Management, IT managers and other staff members in developing and analyzing data, and setting up schedule for installation of data center equipment (routers/switches, servers, storage devices, tape libraries, etc.).

Reviewed construction documents, tracked progress and inspected work for acceptance & conformance to contract documents. Participated in general management reviews.

Worked with outside vendors on electrical systems, fire suppression and fire alarm system during the implementation and commissioning phases of the project.

Managed and facilitated the day-to-day operations of the site.

Managed and update the facilities and telecommunications infrastructure at the BCC.

Created, modified and updated documents (drawings, procedures, manuals, etc.) pertaining to the telecommunications infrastructure at the World Bank Headquarters.

Assisted in and advised on the implementation of the infrastructure upgrades.

Trained personnel for staging equipment (LAN/Communication, Satellite link ground, Video/Audio Conference, Distance Learning, etc.), to be subsequently shipped to World Bank foreign country offices.

The World Bank Group

Dates Employed: 11/2000-11/2002

Consultant

Created, modified and updated documents (drawings, procedures, manuals, etc) pertaining to the telecommunications infrastructure at the World Bank Headquarters.

Assessed various buildings for their project adequacy.

Assisted in, and advised on, the implementation of the infrastructure upgrades.

Trained personnel for staging equipment (LAN/Communication, Satellite link ground, Video/Audio Conference, Distance Learning, etc.), to be subsequently shipped to World Bank country offices.

Texel Corporation

Dates Employed: 11/1992-08/2000

Program Manager at the World Bank

Worked with a team of hardware and software experts.

Supervised a team of six senior technicians and technicians with various specialties.

Projects ranged in value from half a million dollars to two million dollars. Managed and controlled the budget for all these projects most of the time; worked on more than one projects at a given time. Completed most of the projects within time and under budget.

Planned, directed and coordinated activities of designated telecommunications projects to ensure that aims, goals, objectives are met in accordance with prescribed priorities, time limitations and funding constraints.

Managed, planned and supervised all telecommunications related activities i.e. Requirement analysis, System specifications, hardware and software selection, recommendations, etc.

Developed and assisted in writing standards and procedures for use inside The World Bank, Distance Learning Sites and foreign country offices.

Explored & researched new materials & equipment for possible use in the Global Telecommunication Network. Planned furniture, audio/video equipment, desk top computers and other telecommunications equipment layout on the basis of the architectural drawings of various distance-learning sites.

Assembled, configured, tested and installed video conference (PictureTel) equipment. Provided second tier maintenance and troubleshooting support for the same equipment.

Assisted the Arbitration Panel in resolving conflict between the client, management/staff and/or other service providers.

Coordinated the efforts of architects & engineers from the foreign country offices & the architects and engineers at the Headquarters to ensure that all local & US building codes & other regulations are met.

Managed and planned the installation, configuration, testing, and acceptance of the necessary hardware and/or software in various communication equipment (i.e., File servers, Multiplexers, Bridges, Routers, Gateways, etc.).

Coordinated and controlled the logistics of equipment (hardware and software) into the Staging Area and to the country offices all over the world.

Developed staffing plans and established work plans and schedules for each phase of project.

Recruited personnel for the Staging Area. Conferred with staff, designated responsibilities and established scope of authority.

Directed and coordinated activities of project through delegated subordinates and established budget control system.

Reviewed project reports on status of each phase and modified schedules as required. Wrote comprehensive summary for senior level management, incorporating reports from specialty and project engineering and construction management.

Managed and coordinated the configuration and testing of equipment before shipment to various foreign Country Offices to be interconnected under the World Bank's Global Telecommunications Network.

Developed schematic and mechanical layout, of communications equipment, for various country offices & distance-learning sites to be interconnected under the World Bank's Global Telecommunications Network, using computer aided design and drafting software packages (AutoCAD 12, 14, 2000 & 3, FutureNet, etc.).

Established, maintained and regularly upgraded the telecommunications simulation and test facilities and infrastructure in the Staging Area.

Checked the country office telecommunications systems for anomalies, investigated the cause and provided recommendations to avoid future recurrence.

Ordered and maintained inventory of standard communications equipment and components used internationally at various country offices.

Regularly revised and upgraded the design and/or relevant documents and ensured all modifications are duly incorporated in all plans.

Coordinated, monitored and controlled the assembly, testing, disassembly, packaging and shipping phases of various country office telecommunications (data and voice) and Distance Learning projects.

Successfully introduced new materials and equipment.

Provided first-tier support for the Satellite links to the Global Distance Learning sites.

Participated in the:

Development of the World Bank standard software package, “Enterprise Network”.

Design and installation of the "Enterprise Network" Infrastructure at the World Bank Headquarters.

Design, test and installation of the Global Distance Learning Network of the World Bank.

Testing of the SAP R4 software package for its compatibility with the World Bank communications infrastructure.

Testing of single and multiprotocol communications equipment.

Termatrex Products Incorporated

Dates Employed: 04/1990-11/1992

Program Manager (Quality Assurance)

Trained Quality and Production staff (04 people), on various aspects of the Quality Assurance Manual.

Conducted and coordinated regular and surprise Quality Audits to ensure compliance with policies and procedures.

Conducted and coordinated Quality audits and inspections of vendors’ facilities to make sure material suppliers were in compliance with all Quality policies and procedures.

Participated in Quality Audits of own facilities by Clients and customers.

Conducted and coordinated "Defect Analysis Studies," recommended corrective actions and prepared plan of action for disposal of defective parts and material.

Performed production and project quality assurance, quality control and cost estimation, and acquisition quality assurance of electronics equipment, mechanical and Electro-mechanical parts/components.

Coordinated and assisted in design modifications with client (I. B. M., E-Systems, Raytheon, General Dynamics, TCom, Fairchilds, Department of the Navy, etc.) representatives taking into consideration packaging of the electronics, heat dissipation etc.

Designed jigs and fixtures for production and quality control operations.

Participated in the manufacturing process review, with Production Personnel, to make sure that the processes selected made optimal use of available resources.

Developed and implemented Total Quality Management (TQM), Total Quality Leadership (TQL), and management of quality and reliability programs.

Supervised design, installation and operation of telecommunications equipment enclosures, jigs, fixtures, wastewater treatment plants and storage, handling, transportation, and management of hazardous materials.

Extensive working experience with ASTM, ASME, and ANSI codes and with Military Specifications.

Caltex Petroleum Limited

Dates Employed: 07/1988-03/1990

Program Manager

Exercised technical and administrative control over the Bulk Oil Storage installations and depots and the lube oil blending plant. Supervised 40 to 45 unskilled and skilled personnel, technicians, senior technicians and engineers (various disciplines).

Analyzed and studied economic and market trends for different industries to sensitize projections on new projects' feasibility. Handled return-on-investment and present-value analyses of projects.

Evaluated results of investigations, prepared feasibility reports and participated with management in corporate planning.

Planned, directed and coordinated activities of designated industrial projects to ensure that aims, goals, or objectives are met in accordance with prescribed priorities, time limitations and funding constraints.

Checked and verified design of the various projects, including architectural drawings.

Negotiated with vendors for outsourcing production work, as and when needed.

Developed staffing plans and established work plans and schedules for each phase of project.

Recruited personnel for the bulk oil depots, oil terminals and other projects. Conferred with staff, designated responsibilities and established scope of authority. Directed and coordinated activities of project through delegated subordinates and established budget control system.

Reviewed project reports on status of each phase and modified schedules as required. Wrote comprehensive summary for senior level management, incorporating reports from specialty and project engineering and construction management.

Served with the Executive Committee for developing five-years long-range plan and budgets, addressing issues of current and projected financial and physical resources including current and proposed projects.

Developed and oversaw up to 5 million dollar budget for various projects. Consistently completed projects on, or under budget, while meeting all standards.

Conducted environmental impact studies/analyses for various projects to ensure compliance with all applicable environmental protection rules and regulations.

Supervised design, installation and operation of oil depots, wastewater treatment plants and storage, handling, transportation, and management of hazardous materials.

Conducted safety audits of the bulk oil terminals, bulk oil depots and lube oil-blending plant. Suggested and implemented improvements.

Coordinated the logistics of all materials to and from the bulk oil terminals, bulk oil depots and lube oil-blending plants.

Al-Ameen Trading Corp. (Pvt.) Ltd.

Dates Employed: 08/1986-03/1989

Consultant (Part Time)

Advised the management (expert in marketing Textile machines) on the technical and marketing aspects of marketing machines (CNC Lathes, CNC Milling, CNC Drilling, EDM machines, etc.) in the local market.

Helped in establishing distributor level relations with some foreign machinery manufacturers.

Precision Engineering Complex

Dates Employed: 05/1986-06/1988

Project Manager

Coordinated the training of fourteen personnel (Technicians, senior technicians and Engineers from various disciplines).

Successfully negotiated Technology Transfer Program with Bofors A.B., Sweden, for various systems to Pakistan and various other contracts with foreign machinery manufacturers.

Inspected special-to-type tools, designed and manufactured by BOFORS, prior to their shipment for installation.

Designed facilities for the project. Facilities included buildings for assembly and storage of the product and test bunker. Monitored and managed the Architectural design for the project. Infrastructural facilities included 220 VAC, 110 VAC and 24 VDC electrical connections, and vacuum and pressure air outlets at all assembly stations.

Designed, procured and installed special anti-static conductive flooring in all the project buildings.

Organized and coordinated the logistics of raw materials and finished goods, into and out of the plant and all production phases in between.

Regularly reviewed all production processes to assure optimal use of resources.

Planned, managed and participated in the design, erection, installation, regular maintenance and overhauls of HVAC, power generation, surface and heat treatment, effluent treatment, and high-vacuum coating plants including auxiliaries and a state-of-the-art modern machine shop.

Coordinated and carried out break down maintenance when required.

Performed production and project quality assurance, quality control and cost estimation, and acquisition quality assurance of electronics equipment, mechanical and Electro-mechanical parts/components.

Successfully completed the implementation of the project and delivered the first two batches of product, on time, to the client.

Precision Engineering Complex

Dates Employed: 03/1984-04/1986

Quality Assurance Engineer

Worked closely with specialists from different fields i.e. Mechanical, Civil, Electrical, Electronics, Avionics, Optics, etc.

Defined and wrote policies and procedures for various Quality Assurance functions. Prepared "Quality Assurance Manual", used in securing approval for manufacturing, inspection and qualification of aircraft parts from Boeing Commercial Airplane Company; G.E.;, SNECMA, France; and Civil Aviation Authority, Pakistan.

Designed printed wiring boards (from scratch) for airborne systems. Designed packaging and back-plane systems for the Printed Wiring Boards.

Participated, with the Production personnel, in layout the manufacturing process for different parts, sub-assemblies and assemblies, making sure optimal processes are selected for fabrication.

Planned, managed and participated in the design, erection, installation, regular maintenance and overhauls of HVAC, power generation, surface and heat treatment, effluent treatment, and high-vacuum coating plants including auxiliaries and a state-of-the-art modern machine shop.

Coordinated and carried out break down maintenance when required. Maintained OSHA compliance.

Conducted environmental impact studies/analyses for various projects to ensure compliance with all applicable environmental protection rules and regulations.

Supervised design, installation and operation of machines, jigs, fixtures, wastewater treatment plants and storage, handling, transportation, and management of hazardous materials.

Assisted in the purchase of plant machinery and equipment such as Investment Casting, Filament Winding, Hard Anodize and Waste Water Treatment plants.

Conducted and coordinated "Defect Analysis Studies," recommended corrective actions and prepared plan of action for disposal of defective parts and material.

Performed production and project quality assurance, quality control and cost estimation, and acquisition quality assurance of electronics equipment, mechanical and Electro-mechanical parts/components.

Extensive working experience with ASTM, ASME, and ANSI codes and with Military Specifications.

Industrial Development Bank of Pakistan

Dates Employed: 12/1982-03/1984

Mechanical Engineer

Studied projects, submitted by local entrepreneurs, for feasibility.

Prepared the technical section of the feasibility report.

Determined the feasibility of the proposed machinery/equipment for the task(s) suggested.

Studied various regions, in Pakistan, for availability of raw materials, skilled/un-skilled manpower and infrastructure to determine feasible industrial projects for the area.

Surveyed projects under implementation, for disbursement of loan.

Prepared import documents.

JOB-RELATED TRAINING COURSES

Program Management, Basics of AutoCAD3 by AutoDesk, Hazardous Material Management and Storage Negotiation Skills Advertising, Data Processing and several computer software courses.

JOB-RELATED SKILLS

Experience in use of DCIM software like Raritan DCTrack and Avocent DSView and Trellis.

Proficient in use of various CAD/CAE/CAM (AutoCAD 3/2000 - 2018, TurboCAD 2014, Aperture, FutureNet, etc.) systems and various software packages such as Lotus Notes (R-5 to R-8), Lotus 1-2-3, Harvard Graphics, Microsoft Office (Windows/Word/Excel/Access/Project/Power Point), Wang Word Processor, DOS, dBase, WordStar, Word Perfect, etc.

JOB-RELATED HONORS, AWARDS, MEMBERSHIPS, ETC.

Member, American Society of Mechanical Engineers

Member, American Management Association

Member, American Society for Quality

Associate Member, Institute of Electrical and Electronics Engineers

Member, Association of Computing Machinery

Member, ASHRAE

OTHER SKILLS

Excellent interpersonal and communication skills. Enjoy both team and independent work and able to multitask. Able to set and achieve goals, and work well under pressure.

Fluent in English, Urdu, Hindi, Pashto (Peshawari/Pakistani) and Punjabi.

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