Customer Service Sales

Thomas J Maienza Phone: 808-***-****

Email: *********@*****.***

Objective

My Objective is to acquire a position in a stable company with room for vertical and horizontal movement.

Major Responsibilities

•Responsible for all aspects of managing inbound purchase orders: revisions, expedites, dating, securing of appointments, and routine follow up until receipt.

• Responsible for planning and delivering curriculum with the intent to satisfy client expectations

• Experience with multi tasking in fast passed, high pressure environments

• Managed people, daily operations, inventory, purchasing, shipping and return logistics

• Proficiently used MS Office Suite, Illustrator, Photoshop and InDesign to create manuscripts and support materials (workbooks, video, and audio lessons) for both customers and franchise owners of organization

• Budgeted all projects and was fiscally responsible for adherence to said budgets

• Experienced in communication via email

• Develop business systems and instructed franchise owners to implement business systems

Experienced with Software

Peachtree / QuickBooks Pro

Adobe Production suite InDesign, After Effects, Premier Pro

Adobe Creative suite Photoshop, Illustrator, Light Room

Microsoft Office, Excel, Word, Outlook, power point, access

Apple Final cut Pro

Ability Summary

• Excellent customer service and relationship building skills

• Strong sales, negotiation and marketing skills

• Purchase order management

• Data collection, analysis, organization

• Knowledge of maintaining the company accounts, inventory, purchasing and rectifying impaired inventory

• Procurement reports, account service and account management

• Multitasking ability

• Time management skills

Employment History

2012- 2017 Free-lance video editing, Honolulu, HI Customer Service/ Produce Video for Client

1988-2012 Jizakan Kansas City, MO Manager / Customer Service / Sales / Marketing

2009-2012 Quest Center LLC. Kansas City, MO Manager / Staff Training / Organizational Development

Education and Training

Western Governors University located in Salt Lake City, Utah 3 Years, Business Marketing Management

Joliet Junior College located in Joliet, IL 2 Years, web design and administration

Brown Mackie located in Kansas City, Mo 2 Years, Nursing

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