Customer Service Sales

Susana Lopez

Jacksonville, Florida ***** • 713-***-**** • *************@*******.***

PROFESSIONAL SUMMARY: Dedicated and ambitious professional with 7 years of customer service and 5 years of clerical experience. Ability to train and motivate staff members with an eye for quality control and a talent to ensure operational excellence. Fast learner, reliable and organized with superior work ethic. Possess extensive knowledge in Operation management, Microsoft Word, Excel, PowerPoint, Access, and Conflict resolution. Core competencies include:

●DoD Secret Clearance

●Payroll/ QuickBooks

●Office Management

●Filing/Data Entry

●Team Development/Leadership

●Client Relationship

●Budgeting

●Bilingual English/Spanish

●Scheduling

PROFESSIONAL EXPERIENCE

Designer Shoe Warehouse- Jacksonville, FL March, 2017- Current

Sales Associate

●Assisted an average of 25 customers per day on finding or selecting items.

●Ensured strategic placement of products that maximized purchases.

●Delivered excellent customer service on sales floor by escorting customers to products and providing knowledge on the product.

●Engaged with customers and promoted the DSW rewards program.

●Communicated Status of orders to customers.

●Processed customer purchases using DSW cash handling policies and register procedures.

United States Marine Corps December 2012- December 2016

Weapons Operations Supervisor

●Supervised 215 weapons and over 400 pieces of Equipment worth $1M dollars.

●Prepared daily reports regarding sensitive data and financial information.

●Motivated 5 employees to complete day to day tasks.

●Maintained 100% accountability of Weapons and equipment.

●Developed reference guides that increased the safe handling of equipment.

●Scheduled and coordinated calendar appointments, meetings and events.

●Answered and directed phone calls for 200 co-workers; providing quality service to customers and associates in regards to availability of products and status of orders.

●Coordinated inventory orders and office supplies.

●Operated a variety of office equipment including printers, copiers, and personal computers.

●Ensured management team had all proper resources, tools and documents for all meetings.

Licensing Operations Instructor

●Organized and supervised training for 100 new employees a week.

●Developed course curriculum and facilitated 10 classes a week to license personnel.

●Administered performance reviews, evaluating each employee’s professional development.

●Prepared and inserted data electronically for 20 employees every day.

●Established and arranged employee’s yearly schedules.

●Prepared documents and information packages in a neat and efficient manner.

●Acted as a point of contact for internal and external clients.

Forever 21- Houston, TX July, 2010- May 2012

Sales Associate

●Conducted sales; matched products to customer needs; accepted and processed payments; met individual and store sale goals.

●Accepted and processed returns; provided exceptional customer care and attention for optimal customer satisfaction.

●Provided a friendly environment when assisting and greeting customers.

●Maintained fashion trend knowledge; set up product displays; organized store layout to attract sales; newest product inventory strategically on sales floor.

●Conducted loss prevention practices; monitored entrances, exits and fitting rooms.

●Educated 10 + employees on new merchandise during seasonal workshops.

●Prepared merchandise for sales floor; ensured racks by size style and color.

Guerrero Excavation- Houston, TX June, 2009 - July, 2010

Administrative Assistant

●Planned and coordinated logistics and materials for company committee meetings, and staff events.

●Handled all office administration; ordered and accounted for all office supplies.

●Created and maintained vendor relationships.

●Provided daily book keeping reports.

●Answered and managed incoming and outgoing calls, while recording accurate messages.

●Conducted daily cash and check deposits

●Paid company accounts payable

●Maintained Company’s annual budget of $300,000

●Processed payroll for 12 employees.

●Typed and created letters for employees and interoffice memos through Microsoft Word.

●Lead office team to update filing system increasing record retrieval efficiency.

●Developed and published the weekly work schedule for the employees.

●Created quotes based on the customers’ needs and the organizations price list

EDUCATION

Florida State College at Jacksonville, Jacksonville, Florida

Associate in Arts degree expected May, 2018, currently enrolled

CERTIFICATIONS

Customer Service Excellence Certification: Syracuse University, 2016

Basic Leadership Development Course: Marine Corps Institute, 2014

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