Relationship Mgmt, Employee Experience Coord. Adminstrative Asst.
Resume:
Carolyn Jarro
Miami, Florida *****
*******.*****@*****.***
https://www.linkedin.com/in/carolynjarro
SUMMARY
Results driven professional experienced in developing, implementing and managing Corporate Social Responsibility Programs and Employee Recognition Programs that fostered an employee experience of purpose, impact and high engagement. Managed highly effective volunteer initiatives and employee resource groups aligned with business and social responsibility priorities and initiatives. Relationship Builder and Partner with an outstanding sense of teamwork instilling commitment, trust, fairness and loyalty.
KEY HIGHLIGHTS
Philanthropy Event Coordinator and Spokesperson: increased company exposure and employee awareness and participation in corporate social responsibility initiatives through the coordination of quarterly volunteer and fundraising events. Managed volunteer groups for 15 Habitat for Humanity home builds representing approximately 4,000 volunteers and 32,000 volunteer hours, and helping 15 many families experience the dream of homeownership.
Enhanced the employee experience by managing local employee activities committee that helped employees find purpose and balance in both work and family life. Coordinated diverse employee appreciation events from ice cream socials and holiday celebrations to discount opportunities and overseeing on-site wellness programs.
Successfully established local volunteer fair to build awareness of company volunteer program. Invited charitable organizations to attend and showcase their volunteer opportunities, encouraging employees to use the program and give back to their local communities. Charitable organization attendance tripled and employee participation doubled within two years.
RELEVANT SKILLS
Relationship Management
Collaboration and Consultation
Employee Engagement & Experience
Event Planner
Excellent written and verbal communicator
Customer Service Orientation
Volunteer Management
Corporate Social Responsibility
Employee Relations
PROFESSIONAL EXPERIENCE
Assurant, Miami, Florida $4B 2015 Net income employing 5,000 employees in 16 countries Global leading provider of lifestyle risk management solutions protecting today’s connected lifestyle.
Employee Experience Programs Administrator, 2001-2016
Managed $85K budget of global recognition program impacting approximately 5,000 employees across the globe. Increased participation by implementing process to spotlight recipients on company intranet.
Successfully created local volunteer committee, including establishing formal board roles, policies, procedures and governance structure. Led annual informational meetings and recruitment drives to increase participation and awareness of corporate mission.
Managed $81K budget and directly led the local monthly event planning efforts of a 50+ employee volunteer committee, resulting in positive employee experience.
Led monthly leadership and general membership committee meetings overseeing event timelines, successful planning of activities and effective problem resolution. Consultant, mentor and coach to volunteer employee committee members.
Managed Service Recognition & Retirement Program and $123K budget, including coordinating recognition to service award recipients across nine locations.
Charitable Giving Program Administrator, 2012-2016
Partnered with charitable organizations supporting local community giving and employee community involvement efforts totaling $270K.
Established and managed charitable giving budget and program in support of corporate strategy and community involvement across nine locations impacting approximately 5,000 employees.
Organized quarterly volunteer projects with upwards of 150-200 volunteers per event.
Human Resources Coordinator, 1999-2001
First level support on employee relations matters including investigation of workplace issues
Managed employee requests for personnel file reviews, providing support and guidance
Prepared and distributed employee relation reports and presentations
Ensured legally required workplace posters were current
EDUCATION
Bachelor of Science in Administration, Barry University, Miami Shores, Florida
Human Resource Certificate, Barry University, Miami Shores, Florida
Completed professional courses in: Leadership, Training, and Management
COMPUTER SKILLS
Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook
OTHER EXPERIENCE
Legal Assistant, Greenberg Traurig
Board Member, YMCA
Team in Training Coach and Mentor, Leukemia and Lymphoma Society
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