Qualifications Profile

Multifaceted, detail-oriented, and performance-focused professional with extensive experience in project management, training and development, quality assurance, operations management, compliance project manager and business process reengineering. Adept at identifying improvement needs; resolving complex technical and business operations issues; formulating and implementing innovative programs and strategies; and optimizing operational efficiency and improve productivity. Strategic leader with outstanding capabilities to mentor and motivate cross-functional teams toward the successfully completion of set-forth goals and objectives. Effective at cultivating and maintaining positive rapport with professionals of all levels. Technically proficient in Microsoft Office Suite, finance and procurement software, and Wikipedia. Articulate communicator; multilingual in English, French, and Creole.

Professional Experience

Amazon, Northern, VA and Columbus, OH

Data Center Security Manager June 2014-June 2017

Technical Support/ Trainer Jun 2014–June 2017

Court Interpreting Services, LLC and Us. Security Associate Jan 2012-June 2014

SMX/Amazon General Warehouse and Production Associate (Contractor) Oct 2010–Jan 2012

Project Management

Oversaw the development and training to support the data center’s construction and operations of legacy and new data center regions

Rendered support to the Design Team leader in interpreting technical risks, dependencies, and issues to ensure concise legible reporting format on projects for security stand point and customer impact

Provided oversight to the scope and delivery of training project

Applied keen attention to details in identifying and reporting training metrics

Keenly evaluated training needs and formulated customized solutions to build management capabilities

Utilized existing business and performance data to identify training needs and measure training impact

Generated high-level and detailed design technical documentation, including computer-aided drafting (CAD) drawing review and development, as well as construction documentation

Continuous Process Improvement

Conducted in-depth assessment of best delivery methods of audience, content, technologies, operational constraints, and trade-offs to improve design and implementation strategy

Created simple methods in collecting and analyzing supplemental data in accordance with sound business decisions requirements

Made use of learning management system in uploading training materials and tracking participation

Developed travel itinerary and guide for traveling employees, as well as global signage package for all company’s data centers

Observed strict compliance with industry best practice and group quality assurance systems in managing data center design and implementing closed-circuit television (CCTV) and security designs based on relevant statutes and codes

Thoroughly performed internal and external control assessments to evaluate the effectiveness of internal controls environment of existing process, as well as ensure adherence to energy regulatory compliance requirements, including risk assessments, deficiency evaluations, and best practices and process improvements

Obtain and analyze information relevant to internal control and compliance assessments

Created presentations and reports on quality assessment results to key stakeholders and owners of the process and compliance requirements

Conferred with management in resolving complex quality issues in a timely manner

Ensured alignment with company safety policies and applicable regulations in performing all tasks

Technical Support troubleshoot a mixed environment of desktop, laptops

Troubleshoot technical issues within a Windows Operating System environment

Served as primary point of contact on a 24-hour, 7-days-a-week basis for Network Operations, Customer Service Operations, Production Control, Computer Operations.

Diagnose, troubleshoot, escalate to the SSE and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

Training and Development

Pioneered the development of interactive performance-based training program, modules, and materials, including remote learning methodologies, blended classroom learning, interactive e-learning modules, device learning laboratories, job aides, facilitator guides, auxiliary practice and review, and resource materials

Provided training on visitor non-disclosure agreement and how to use internal and external business data within classroom and virtual classroom settings

Presided over new security personnel training and onboarded new vendors

Established global training academy for new security personnel and managers

Displayed competencies in developing online course and curriculum on Adobe Captivate

Trained new hire employee on C-Cure, KeyTrak, Farms, site safety, command center procedures, access control, and patrol techniques

Interpersonal Coordination and Collaboration

Collaborated with subject matter experts (SMEs) in setting learning and performance objectives on key operations topics

Imparted knowledge to stakeholders regarding plans, work in progress, and results

Served as the final point of contact on all data center security in Ohio

Set strategic direction to the Training Team personnel

Efficiently interfaced with the security systems specialist engineer in providing security, CCTV, and associated telecommunication and networking infrastructure designs and specifications to relevant national and international standards

Growth and Development Impacts

Earned selection to represent the company at the 2016 Grace Hopper Celebration of Women in Computing in Houston, TX

Led the successful inauguration of the company’s new data center in Columbus, OH

Education

Business Analyst Indeed Infotech Inc – Schedule to Graduate November 2017

Fundamentals of Project Management with Microsoft Project, Feb 2015

Northern Virginia Community College Alexandria Campus, Alexandria, VA

Coursework in Biology and History, 2004

Pennsylvania State University, State College, PA

Professional Development

Training:

Basic and OnGuard Administration - Stanley Security Solutions, May 2016

Lenel Systems International, Inc., Greenfield, IN

Project Management II: Strategic Planning and Fundraising, May 2015

Project Management I: Grant Writing, Dec 2014

25-Hour Office Communication Skills, Dec 2014

Adult and Community Education, Springfield, VA

Project Management Professional (PMP) Examination Preparation, Apr 2015

Certified Associate in Project Management (CAPM) Examination Preparation, Feb 2015

Northern Virginia Community College Alexandria Campus, Alexandria, VA

Certification:

Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and First Aid Certification

EMS Safety

Arrest Authority – Security Certification

Baton and Hand Gun Training Security Certification

Frontier Systems Integrator, LLC.

Professional Affiliation

Ohio Association of Nonprofit Organizations

Activities

Volunteer OAR Community Services Program

Volunteer Unbroken.me

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