Business Analyst/Project Manager Six Sigma
Resume:
FILOMENA SKIEVASKI “GING”
********@*****.***
OBJECTIVE
To obtain a role where my skills and experience are assets to the organization; a job that makes we jump out of bed every morning.
SKILLS
Analytical, logical.
IT & Process Business Analyst, Process Improvement specialist, experienced IT Project Manager
EDUCATION
BS in Biological Sciences
University of the Philippines
PROFESSIONAL DEVELOPMENT
Certified Bank of America Trainer
Six Sigma Fundamentals
Design for Six Sigma or Lean Sigma
Six Sigma – Process Excellence
Six Sigma – Standard SoftwareProcess (SSP)
Six Sigma –Process Improvement
Production Dynamics
Project Management Process
Zenger-Miller Management
Anti Money-Laundering
Human Resources Guidelines
Preventing and Managing Sexual Harassment
Managing Declining Performance
Labor Relations
Privacy
HIPAA
PROFICIENCIES
Microsoft Office, including Outlook, Visio & Project
Sharepoint administrator
Lotus Notes
Six Sigma methodology
Process Improvement
Design for Six Sigma or Lean
TSYS (Total Systems)
RPM (Rental Property Management)
XML
SUMMARY
19 years in the Financial industry. 9 data/system conversions in the
Business Systems Analyst and Project Manager roles. Broad-based experience from Operations to Systems and Technology, Project Management Office (PMO). Platform Management and the Data Warehouse. Certified Bank of America systems trainer. Hands-on experience with Six Sigma, Lean Sigma, Process Improvement and SDLC.
PROFESSIONAL EXPERIENCE
BUSINESS SYSTEMS ANALYST
WHEDA (WISCONSIN HOUSING & ECONOMIC DEVELOPMENT)
March 2016 – March 2017
Liaison between business units, IT staff and vendors in support of technology solutions. Annual reporting via XML to HUD. Supported development and production issues for the Rental Monitoring System and the customer-facing system. Managed a vendor-system acquisition project and minor IT development projects.
BUSINESS LEAD FOR DATA WAREHOUSE
HEWLETT PACKARD, MADISON
April 2014 – June 2015
Resource manager and Lead Business Analyst for the data warehouse supporting 50+ concurrent Medicaid projects using the SDLC methodology.. Supervised a staff of 9 BAs and 7 Developers. Developed management and workflow reports for the Data Warehouse to increase efficiency. Reported directly to the Wisconsin State Department of Health.
CONSULTANT PROJECT MANAGER
PARK MALL – MANDAUE-CEBU CITY, PHILIPPINES
September 2012 – August 2013
Managed the planning phase for mall expansion to completion. Supervised 3 project managers and 4 Operations Managers to implement re-launch activities.
ASSISTANT VICE PRESIDENT
PROJECT ANALYST & RESOURCE MANAGER
BANK OF AMERICA
September 2004 – July 2010
Analysis of 900 corporate projects annually for impacts to the 240 million customer and & account records in Credit Card Data Mart. Facilitated both High Level and Low Level Design (HLD and LLD), including needed reports Created project charters, formed project teams, gathered and documented requirements, work breakdown structure (WBS), use cases and managed end-to-end testing.
Developed and documented new processes that resulted from the project. In charge of the department’s website content and contingency plans.
PMO TECHNICAL PROJECT MANAGER AND BUSINESS AUTOMATION CONSULTANT
BANK OF AMERICA
February 1999 – August 2004
Eight system and data conversions as a Technical Business Analyst and Project Manager supporting Call Centers for BankCard in 5 states. Gap analysis, data mapping, project planning, implementation, created training and communication materials
Developed business requirements for infrastructure projects for Marketing, Risk and Credit using the Six Sigma methodology.
Worked in a Consultant role in the Collections, Fraud and Customer Service operations to learn their processes and develop strategies for Process Improvement, Managed the projects through implementation, providing the needed training materials and classes.
PRODUCTION SUPPORT ANALYST
BANK OF AMERICA
January 1998 – January 1999
Provided 24-hour system support to the Card systems and Call Centers. Worked closely with Marketing and operational departments to identify system, interface and reporting issues.
Developed and tested contingency plans for the system of record with considerations for dependent systems such as VRU, merchant authorizations, and various front-end systems.
Provided training to business areas, as needed.
BUSINESS ANALYST & PROJECT MANAGER
BANK OF AMERICA
August 1995 – January 1998
Requirements, planning, testing and all deliverables for Mergers & Acquisition projects. Process Improvement for the 1200-seat Collections Call Centers located in 3 states, incorporated regulatory rules in the system.
Developed procedures and training materials for the modified process that resulted from Process Improvement.
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