FILOMENA SKIEVASKI “GING”

ac2n4n@r.postjobfree.com

608-***-****

OBJECTIVE

To obtain a role where my skills and experience are assets to the organization; a job that makes we jump out of bed every morning.

SKILLS

Analytical, logical.

IT & Process Business Analyst, Process Improvement specialist, experienced IT Project Manager

EDUCATION

BS in Biological Sciences

University of the Philippines

PROFESSIONAL DEVELOPMENT

Certified Bank of America Trainer

Six Sigma Fundamentals

Design for Six Sigma or Lean Sigma

Six Sigma – Process Excellence

Six Sigma – Standard SoftwareProcess (SSP)

Six Sigma –Process Improvement

Production Dynamics

Project Management Process

Zenger-Miller Management

Anti Money-Laundering

Human Resources Guidelines

Preventing and Managing Sexual Harassment

Managing Declining Performance

Labor Relations

Privacy

HIPAA

PROFICIENCIES

Microsoft Office, including Outlook, Visio & Project

Sharepoint administrator

Lotus Notes

Six Sigma methodology

Process Improvement

Design for Six Sigma or Lean

TSYS (Total Systems)

RPM (Rental Property Management)

XML

SUMMARY

19 years in the Financial industry. 9 data/system conversions in the

Business Systems Analyst and Project Manager roles. Broad-based experience from Operations to Systems and Technology, Project Management Office (PMO). Platform Management and the Data Warehouse. Certified Bank of America systems trainer. Hands-on experience with Six Sigma, Lean Sigma, Process Improvement and SDLC.

PROFESSIONAL EXPERIENCE

BUSINESS SYSTEMS ANALYST

WHEDA (WISCONSIN HOUSING & ECONOMIC DEVELOPMENT)

March 2016 – March 2017

Liaison between business units, IT staff and vendors in support of technology solutions. Annual reporting via XML to HUD. Supported development and production issues for the Rental Monitoring System and the customer-facing system. Managed a vendor-system acquisition project and minor IT development projects.

BUSINESS LEAD FOR DATA WAREHOUSE

HEWLETT PACKARD, MADISON

April 2014 – June 2015

Resource manager and Lead Business Analyst for the data warehouse supporting 50+ concurrent Medicaid projects using the SDLC methodology.. Supervised a staff of 9 BAs and 7 Developers. Developed management and workflow reports for the Data Warehouse to increase efficiency. Reported directly to the Wisconsin State Department of Health.

CONSULTANT PROJECT MANAGER

PARK MALL – MANDAUE-CEBU CITY, PHILIPPINES

September 2012 – August 2013

Managed the planning phase for mall expansion to completion. Supervised 3 project managers and 4 Operations Managers to implement re-launch activities.

ASSISTANT VICE PRESIDENT

PROJECT ANALYST & RESOURCE MANAGER

BANK OF AMERICA

September 2004 – July 2010

Analysis of 900 corporate projects annually for impacts to the 240 million customer and & account records in Credit Card Data Mart. Facilitated both High Level and Low Level Design (HLD and LLD), including needed reports Created project charters, formed project teams, gathered and documented requirements, work breakdown structure (WBS), use cases and managed end-to-end testing.

Developed and documented new processes that resulted from the project. In charge of the department’s website content and contingency plans.

PMO TECHNICAL PROJECT MANAGER AND BUSINESS AUTOMATION CONSULTANT

BANK OF AMERICA

February 1999 – August 2004

Eight system and data conversions as a Technical Business Analyst and Project Manager supporting Call Centers for BankCard in 5 states. Gap analysis, data mapping, project planning, implementation, created training and communication materials

Developed business requirements for infrastructure projects for Marketing, Risk and Credit using the Six Sigma methodology.

Worked in a Consultant role in the Collections, Fraud and Customer Service operations to learn their processes and develop strategies for Process Improvement, Managed the projects through implementation, providing the needed training materials and classes.

PRODUCTION SUPPORT ANALYST

BANK OF AMERICA

January 1998 – January 1999

Provided 24-hour system support to the Card systems and Call Centers. Worked closely with Marketing and operational departments to identify system, interface and reporting issues.

Developed and tested contingency plans for the system of record with considerations for dependent systems such as VRU, merchant authorizations, and various front-end systems.

Provided training to business areas, as needed.

BUSINESS ANALYST & PROJECT MANAGER

BANK OF AMERICA

August 1995 – January 1998

Requirements, planning, testing and all deliverables for Mergers & Acquisition projects. Process Improvement for the 1200-seat Collections Call Centers located in 3 states, incorporated regulatory rules in the system.

Developed procedures and training materials for the modified process that resulted from Process Improvement.

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