Customer Service Technical Support

Ashantae Grayson

**** ********* ***** **********, ******* 35235

Home - 205-***-**** Cell - 205-***-**** - ********@*****.***

SUMMARY

Administrative Assistant focused on driving productivity by leveraging strong front office management skills also specializing in administrative support to busy law offices and committed to delivering high quality results with little supervision also experience in both corporate and non-profit office environments.

HIGHLIGHTS

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Strong problem solver

Advanced MS Office Suite knowledge

Resourceful

Dedicated team player

Strong interpersonal skills

Legal administrative support

Schedule management

Self-starter

Patient charting

Billing and coding

Mail management

AR/AP

ACCOMPLISHMENTS

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

EXPERIENCE

Team Lead Client Services Rep

Apex Systems-Regions Bank-Birmingham, Alabama

Provide first-level support for associates across a range of Business, Commercial and Treasury Management products and services.

Assist clients with On-line information reporting, origination of ACH & wire transactions.

Responsible for supervising, managing and motivating team members on a daily basis.

Provide help to management, including hiring and training, and keeping management updated on team performance.

Technical Support Agent

CenturyLink-Birmingham, Alabama

Assist customer in resolving issue with internet service, email and browsing issues TV support

Customer Service Rep

West at Home Payflex-Birmingham, Alabama

Answer various questions on claims

Customer Service Rep

July 2017-Current

Jan 2016-July 2017

Sept 2014-Jan 2016

Jan 2014 – May 2014

American Veterans – Birmingham, Alabama

take outbound calls for donation

Floater

July 2011 - Sept 2011

Document Technologies Inc. – Birmingham, Alabama

Received and distributed faxes and mail in a timely manner

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Accounts Payable/Accounts Receivable July 2007 – Dec 2007

Coca Cola – Birmingham, Alabama

Organized Files, Developed Spreadsheets, Faxed Reports, Scanned Documents

Technical Support Rep Dec 2000 - Jun 2007

Teletech – Birmingham, Alabama

Troubleshoot Hewlett Packard computers Hardware and Software

Troubleshoot Dish Network satellite receiver and television settings, manage

billing and collections on account

Troubleshoot Internet connectivity, email, browsing for Verizon Internet Services also

Manage and Modify escalated calls

EDUCATION

Miles College

2009

Birmingham, Alabama

Bachelor of Arts: Computer Information Science

Courses: C Programming, Java Programming, Visual Basic Programming, Assembly Language Programming, Web Site Development, Distributed Database Processing, Computer Architecture, Database Management Systems, Project Management, Multimedia Development, Data Structures, Logic Design, Information System Security, System Analysis and Design

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