Customer Service Data Entry

KATHLEEN M. FLORCZAK

**** ***** **** ** #***

Davie, FL 33324

Cell: 954-***-****

********@*****.***

SKILLS

* Microsoft, Outlook, Word, Excel, ATIDS, ACT, Word Perfect, CMS, TimeSlips, FMLA, EEOC, LPS, Vendorscape, Clarifier, PACER, LexisNexus

* Preparing/e-filing motions; Interacting with opposing counsel

* Transcribing; Multi task and detailed oriented

* Customer Service protocols on the telephone and in person.

* Dependable, reliable, and honest; Conflict resolution

* Experience in performing secretarial duties utilizing legal terminology

EXPERIENCE

11/16 – present (part-time) ATD Mediation, Fort Lauderdale, FL – Legal Assistant

Scheduling Mediations for 4 Mediators; invoicing, interacting with attorneys and Paralegals; e-filing both state and federal courts; filing; opening/closing files

11/14 – 10/16 (part-time) NAPM Enterprises, Fort Lauderdale, FL - Customer Service Assisting passengers at the Fort Lauderdale airport with ground transportation and providing information about the airport and surrounding areas

i.e. tri-rail, shuttle busses, limousines, rental cars, city bus, sightseeing

8/14 - 11/14 - Aquatic Technologies, Fort Lauderdale, FL - Administrative Asst.

(Temporary)

Preparing quotes, answering phones, payroll, data entry, accounts payable, AutoCad, typing, filing, Customer Service, ordering supplies, scheduling jobs.

7/11 – 5/13 Choice Legal Group, Fort Lauderdale, FL – Legal Assistant

Monitoring docket for foreclosure sale

Preparing/filing pleadings; Online bidding of foreclosure sales

Estoppels; GAP searches; Opening/Closing files

Advising clients of hearings/motions filed

Following up with opposing counsel for Final Judgment

E-filing; Setting hearings; Reviewing complaints

9/10 – 6/11 Legal Search Solutions (Temporary Agency) Legal Assistant

Working at various law firms assisting with preparing/efiling motions; scheduling depositions; setting appointments with various medical agencies for personal injury clients Telephone Data Entry of insurance claims at United Auto Workers

3/05 - 8/10 Becker & Poliakoff, Fort Lauderdale, FL - Litigation Department Asst

Docketing, calendaring, preparing/filing motions

Document Management and Organization of Projects

Batestamping Documents to be entered into Summation

Title/Deed Searches including Property Appraiser and Tax Collector to file liens using ATIDS and CMS

Skip Traces; Conflict checks; Transcription

Responsible for set-up and maintenance of customer contracts

On-going maintenance of database

A/R WIP and Trust refund requests and follow-ups

10/04 - 3/05 All Medical Personnel; Hollywood, FL

Temporary data entry position at Broadspire, Plantation, FL

Creating/updating long term disability patient data base; Telephone intake

6/01 - 9/04 Brown & Bigelow, Fort Lauderdale, Fl - Sr. Customer Service Rep

Responsible for 15 sales reps, including the top two

Placing/following up orders with suppliers

Accounts Payable

Proofreading - this is a personal imprint product company

Attending trade shows/signing up new suppliers

Interaction with suppliers/sales reps; Correspondence

Add, delete, or change products and/or terms on customer accounts

Set up data base of customer accounts

Extend or terminate contracts based on customer terms or sales reps requests

EDUCATION

Broward Community College; one (1) year completion towards a Paralegal Degree

Berkeley Secretarial School; one (1) year Executive Secretary Program

CERTIFICATION

Notary Public

PART-TIME EXPERIENCE

2005 – Cashier; Hard Rock Live, Hollywood, FL

present

2014 - Usher; Event Staffing, BBT Center, Sunrise, FL

present

2009 – Demonstrator; Scannel Productions, Tampa, FL Wine and

present liquor promoter

2007– 2011 Cashier; Centerplate Productions, Sunlife Stadium, Miami Gardens, FL Selling merchandise during Miami Dolphin/Miami Hurricane football games

2008-2010 Cashier; Game Day Merchandising, BB&T Center

Sunrise, FL Selling merchandise during Florida Panther hockey games

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