Customer Service Administrative Assistant

Location:

Posted:

October 09, 2017

Richard K. Kim

**********@*****.***

Objective To obtain an entry level information technology position that will fully

utilize my skills and provide opportunities for future growth.

Profile

More than 10 years of successful experience in customer service and support in an educational environment

Excellent working knowledge of PC and Mac hardware

Ability to work in a high pressure environment and deliver consistent results and volume

Ability to analyze and troubleshoot problems and develop effective resolutions.

Effective team player with the ability to communicate effectively with all levels of personnel.

Skills & Certifications

CompTIA A+, Network+, Security+ certified

Proficiency in Microsoft Windows (XP, Vista, 7), Mac OS X, Microsoft Office, Microsoft Outlook, Adobe Photoshop, Adobe Illustrator

Employment

Insight Global, New York, NY

PC Technician

Breaking down computer setups (Lenovo, HP, Dell Wyse thin clients) at old location in preparation for move.

Setting up computers at new location, including installing monitors on arm mounts and insuring proper cable management at new computer setups

Double checking to make sure computers and peripherals are fully functional to clients’ specifications

Hunter College, New York, NY

2017 - Present

2004 - 2016

CUNY Office Assistant

Provide phone support for the Registrar’s Office, which include assisting students and instructors with problems or questions.

Meet students and faculty in person and assisting them with issues related to academic records.

Change and maintain grades and notes on students’ academic records to insure they are up to date and accurate.

CT Corporation System, New York, NY, New York, NY

1999 - 2002

Administrative Assistant

Created reports and spreadsheets for use by company collectors.

Handled invoices to be sent to outside collection agencies.

Miscellaneous duties include filing and answering phones.

Education

State University of New York at Buffalo, Buffalo, NY

Bachelor of Arts in Sociology

1999