Customer Service Microsoft Office

Adrienne Rowe-Dozier

**** *********** **** ** *******, GA 30311- **********@*****.*** Phone: 470-***-****

Objective:

Maximize the performance of an organization by applying my knowledge, superb customer service rapport, and practical experiences in the customer service field to yield the results that benefit both internal and external customers.

Employment History

NOVITEX: OFFICE ASSISTANT ATLANTA, GA

April 2017 -August 2017

Manage site issues/concerns and excution.

Retrieve, sort and file corporate records.

Stock, order supplies and maintain breakroom.

Sort, research and distribute mail and email.

Assist underwriters with corporate accounts by data entry, updates and record management.

Coordinate staff meeting and video conferences

Assign security clearance to new employees and visitors.

AMERICAN GREETINGS: CUSTOMER SERVICE SALES REPRESENTATIVE ATLANTA, GA

October 2013- September 2017

Verify, record schedule, track orders and data entry via the internet.

Correspond with managers on tasks documentation and execution.

Worked with store management to secure better placement of product while adhering to accounts in a timely manner.

Assist customers with products that fir their needs.

Scan, reorder, restock product to ensure exact organization and to maintain department.

AT&T CUSTOMER SERVICE CALL CENTERREPRESENTATIVE ATLANTA, GA

October 2011- November 2012

Handled customers concerns, complaints and orders in a timely manner.

Listened for opportunities to increase sales.

Used Microsoft programs to respond to emails.

Researched customers data to better assist them.

Made adjustments in plans to suit the needs of the customer.

On a daily average supported the company by responding to 30+ calls per hour.

TJX- MARSHALLS: MERCHANDISE COORDINATOR EAST POINT, GA

January 2007- February 2013

Coordinated merchandise on sales floor efficiently, fashionably and ready for immediate sale

Refreshed, rotated and restocked merchandise according company guidelines

Assisted customers with merchandise

Assisted with implementing projects, training and analyzing projected sales goals and trends

Provided assistance in team settings when needed

NATCO: DESIGN COORDINATOR GRIFFIN, GA

July 2004- February 2005

Utilized Microsoft Office Suite: Excel, PowerPoint, Word, and Outlook for task management

Utilized Adobe Illustrator to create design samples for home decor

Assembled templates of design and showrooms for buyers

Photographed and edited prints of products for company catalog

Researched, compiled and kept a running record from all mediums of trends for presentation boards

Constructed patterns and mocked-up samples of proposed design.

Skills Summary

1.Proficient in Microsoft Office applications: Word, PowerPoint, Excel, Outlook

2.2+ years’ experience in office coordination

3.4 years of call center experience

4.Great eye for detail(s)

5.Superior Customer Service Ability

6.Verbal and Non Verbal Communication

7.Perform and Accomplish tasks with an attitude of Integrity

8.Completes tasks with accuracy

9.Maintains confidentiality

10.Great multi-tasker

Education

BAUDER COLLEGE– ATLANTA, GA

AA degree in Merchandising

GRADUATED: MARCH, 2003

ATLANTA METROPOLITAN COLLEGE– ATLANTA, GA

AS in Education

GRADUATED: MARCH, 1993

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