Customer Service Technical Support
Resume:
MARIE SCALES
********@*****.***
OBJECTIVE To obtain position where a self starter with professional demeanor may become part of an existing team.
QUALIFICATION SUMMARY
Customer Service Professional with experience in working in a fast paced call center environment handling incoming and outgoing calls with accurate documentation, Data-entry, verifying data for accuracy and technical support. Experience in training new staff and maintaining training schedules. An articulate detail-oriented individual with excellent interpersonal skills, attention to detail, team-player, dependable and reliable. Proficient user of MS Word, Excel, Outlook and internet use.
PROFESSIONAL EXPERIENCE
08/2012 – 02/2017 HS Photo, Doraville, Georgia
Interact with other departments to resolve inaccuracies.
Data-entry---verify orders for accuracy.
Train seasonal staff and double-check their work.
04/2007 – 07/2011 Merchant Lynx Services, Atlanta, Georgia
Customer Service and Technical Support.
Handled incoming and outgoing calls.
Trouble shoots credit card machines and resolved customers credit card concerns.
Verified outside sales agents appointments.
05/2005 – 05/2006 Comcast, Decatur, Georgia
Assisted customers with setup, transfer, upgrade and disconnect of service.
Answered questions regarding billing, accepted payments and arrangements when applicable.
Provided information on available promotions to meet monthly objectives.
01/1993 – 02/2003 Bellsouth Telecommunications, Atlanta, Georgia
Administrative assistant and Clerical Support.
Prepared reports on customer service representative’s availability every 15 minutes.
Interacted with managers to adjust number of CSR’s available based on call volume.
Maintained training schedules, provided daily attendance information per callout information received.
Answered phones and greeted guests or delivery persons.
10/1990 – 01/1993 Stay at home Mom
07/1988 – 10/1990 Randstaad, Manpower and other assorted Temp Agencies, Atlanta, Georgia
Successfully completed various temporary assignments providing administrative and general office duties.
09/1976 – 04/1988 Pacific Bell (Now SBC), Oakland, California
Customer Service Representative.
Assisted customers with setup, moving, disconnecting or upgrading service while meeting/exceeding company monthly objectives.
Accepted payments and made payment arrangements when applicable.
In a retail environment assisted in choosing equipment and services.
Reconciled register till at end of shift.
Operated PBX server.
EDUCATION Heald Technical College, Hayward, California
Castlemont High School, Oakland, California
REFERENCES Amber Stokes HS Photo (770) 910 – 3450
Jocquelyn Coleman Merchant Lynx (217) 721 – 1389
Vickie Martin Bellsouth (770) 895 - 9140
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