Sales Customer Service

KIMBERLEE ENNIS

Arlington, Texas H: 817-***-**** C: 817-***-**** ***.******@*****.***

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.Sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking. Excellent listening skills

Highly organized

Exceptional communication skills

Strong client relations

Goal-oriented

Critical thinking

Team building

Superb time management skills

Leadership experience

Decision-making ability

Clear communication skills

Social Media Marketing

Computer proficient

Bookkeeping

Administrative Assistant/Sales/Account Manager, 10/1992 to Current State Farm – Arlington Agent\'s Office

Closed an average of 2 new sales per week.

Identified and solicited sales prospects in agency databases including the use of Prospector+ for new sales opportunities.

Met with walk-in policyholders to address and resolve complaints or Insurance nd Financial Services reviews.

Oversaw daily office operations for staff of 6-8 employees. Prepared and distributed payroll for staff of 6-8 staff members. Oversaw inventory and office supply purchases.

Responsibilities include maintaining inventory of electronic equipment and the maintenance or changes/programming to Unified Communications Systems. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Asked open-ended questions to assess customer needs. Entered and assigned new SMP using Prospector +tools. Account Manager- Temporary fill-in,

Glenn Hickson State Farm – Arlington, Texas

Responded to all customer inquiries thoroughly and professionally. Answered customer questions about product availability. Recommended new Insurance products to customers, resulting in increased sales. Coordinated between auto/fire company and billing department to resolve customer problems. Greeted customers in a timely fashion, while quickly determining their needs. Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs.

Customer Service Representative, 02/1989 to 11/1991 Texas Insurance Group – Bedford, Texas

Developed and maintained Business accounts

Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.

Researched clients\business issues and goals to offer appropriate solutions. High School Diploma: 1978

Arlington High School - Arlington, Texas

Licensed insurance professional since 2008 with extensive experience in sales, prospecting and lead generation. Seeks a position offering new challenges and opportunities for career growth and advancement. Financial Services role at current agent's office. Skillfully manage assets. Series 6 and 63 licenses. EDUCATION

CERTIFICATIONS

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