Customer Service Microsoft Office

MAURICE BRYAN

***** *********** **** • Springfield Gardens NY 11413 • 929-***-**** Hm, 347-***-**** C

*********@***.***

Summary:

Customer Service Representative / Administrative Assistant / Reprographic Shift Supervisor with 20+ years of experience working for high level attorneys and executives. Seeking a career in an environment where I can utilize, challenge and enhance my experience, knowledge and leadership qualities. My computer skills Microsoft Office 2010, 2013 and 2016. Outstanding customer service background.

Experience:

2015 – 2017

Gidson Dunn & Cruther, New York, NY

Digital Printer

Operate and maintain printers and finishing equipment for large scale print jobs.

Document assembly and finishing duties in: Velo, Spiral, Velum, and Wire.

Sort and scan hardcopy materials and other mediums for use in printed documents digital format.

Blow back large documents using Law 6.11 sent via email.

2015 – 2017

Personnel Exceptional Staffing, Inc. site: Gibson Dunn & Cruther, New York, NY

Digital Printer

Operate and maintain printers and finishing equipment for large scale print jobs.

Document assembly and finishing duties in: Velo, Spiral, Velum, and Wire.

Sort and scan hardcopy materials and other mediums for use in printed documents digital format.

Blow back large documents using Law 6.11 sent via email.

2000 – 2015

Weil Gotshal & Manges LLP, New York, NY

Client and Visitor Services – Evening Coordinator -

Greet and interact with Firm attorneys, staff, co-counsel and clients.

Act as the primary point of contact for Conference Center requests.

Maintain contact with Reception, Conference Center, Food Service and other support departments regarding status of conference rooms and guest needs.

Ensure that Conference Center equipment (PC's, printers, copiers) are regularly maintained and tested. Ensure supplies in Conference Center copy rooms are well stocked and maintain a solid inventory of supplies and materials.

Develop and maintain skills necessary to provide backup assistance to Reception, Taxi teams, attorneys and clients with arranging travel, transportation and hotel reservations as needed.

Understands and applies current information, technology, resources, methods and procedures necessary to perform assigned work.

Audio/Visual Technician –

Provided technical support for audio visual systems.

Assisted in scheduling and coordinating requests for equipment and services.

Provided technical support for meetings, conferences, classes and corporate-wide broadcasts.

Performed site maintenance and evaluation.

Provided digital video and audio editing and duplication if needed.

Reprographics Supervisor (2nd Shift Supervisor) –

Oversee and managed night staff, provided assignments, maintain inventory. Burn CDs, IPRO, batch printing, electronic bate stamping, blow backs from MS Outlook for print jobs that are sent via email.

Skills:

Hardware:

Xerox 2830, D125, 4112, 5052/90, 5100, 5388, 5690, 5790. 5800;

Xerox 5775 Sse (color);

KODAK 200/35, 2085, 2110,

CANON CLC 1000, 700-800, 7105,

Equitrac System III

Konica C652, C654

Binding Equipment: Velo, Spiral, Wire, Coil, Tape, Velum and Fastback.

Software:

QuickBooks

Windows 7 &10

Microsoft Office 2010 and 2013

Fiery Docucolor 2.0

Adobe Acrobat Professional 10

IPRO

Ribstone

Crestron

Law – eDiscovery version 5.0, 6.11

eCopy scanning

Education:

Touro College

Graduated May 1999

Associate of Science Degree

Business Management and Data Processing

Adelphi University

Lawyers Assistant Program -June 1999

Licenses and Certifications

Notary Public, State of New York, Commission expires May 7, 2020

Authorized Duties: Certify documents, administer oaths and affirmations.

The Extraordinary Administrative Professional Certification 2014

Customer Service Representative - Professional Certification 2014

The Administrative Assistants - Professional Certification 2013

QuickBooks Certificate - April 2006

Special Awards:

Effective Speaking and Human Relations Certificate

Dale Carnegie Youth Program

Accomplishments:

Managed the weekend shift legal duplicating center of 50 + operators, increased the level of production by approximately 90%; supervised maintenance of duplicating machines and computers;

Managed daytime duplication operation large firm. Arranged and assembled offsite copying productions, supervised quality control; trained 25 junior staff members; scheduled shift hours for staff and arranged service calls; made provisions for offsite messenger service; timekeeping; payroll; vendors; inventory control; copy management system; and Bass Management System.

Reference: Upon request

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