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Customer Service Insurance

Location:
Greenville, SC
Posted:
October 06, 2017

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Resume:

Wendy Richardson

*** ***** ******** **** **********,Sc 29615

609-***-****

ac2my3@r.postjobfree.com

Objective A highly organized professional, seeking full- time employment, where I can utilize my strong customer service skills to the betterment of your office.

Education Fortis Institute Lawrenceville, NJ January, 2015

Certificate: Medical Billing/Coding

Areas of Study:

Anatomy and Physiology, Medical Terminology, Pharmacology, Human Relations, Medical Law and Ethics, Fraud and Abuse Issues, HIPAA guidelines

Administrative Skills:

General Office Procedures and Equipment, Customer Service, Business Correspondence, Medical Records and Documentation, Introduction to Electronic Health Records, Filing, Appointment Schedule, Billing, Collection Procedures using computerized Medisoft Program. Process office insurance claim forms (CMS 1500) for Physician Services, Hospital Claims (UB04), and Dental Claims, ICD 9, CPT 4, HCPCS, CDT coding systems. Insurance EOBs, pre-certifications, authorizations and referrals

Externship: 182 hours practical experience in Medical Billing/Insurance

(Medical Diagnostic Laboratories, Hamilton, NJ)

oChecked eligibility and researched specific details regarding patient’s insurance information.

Experience US Security Associates Lawrenceville, NJ 08/ 2009- 02/ 2010

Security Guard

Responded to customer inquiries via phone using complex multi- line communication system

Monitor camera systems and maintain a secure facility

Responsible for checking visitors in/ out of facility

Ensured all trucks were loaded and ready for shipment

Big A Package Store Americus, GA 08/ 2002- 03/ 2009

Inventory Clerk/ Cashier

Inventory and product control

Provided outstanding customer service to all guests

Responded to customer inquires

Eastern Dental of Hamilton Hamilton, NJ 1995- 2001

Dental Receptionist

Greet all patients upon entry into the office

Responsible for checking patients in and scheduling appointments

Contacted insurance companies to verify patient coverage.

Responded to customer inquiries via phone

Maintained smooth work flow by pulling appropriate charts for the following day

Skills /

Achievements Highly organized, self-motivated, quick learner, ambitious

Director’s List – Fortis Institute

Proficient in Microsoft Office Suite

References Available upon request



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