Customer Service Insurance
Resume:
Wendy Richardson
*** ***** ******** **** **********,Sc 29615
*****.************@*****.***
Objective A highly organized professional, seeking full- time employment, where I can utilize my strong customer service skills to the betterment of your office.
Education Fortis Institute Lawrenceville, NJ January, 2015
Certificate: Medical Billing/Coding
Areas of Study:
Anatomy and Physiology, Medical Terminology, Pharmacology, Human Relations, Medical Law and Ethics, Fraud and Abuse Issues, HIPAA guidelines
Administrative Skills:
General Office Procedures and Equipment, Customer Service, Business Correspondence, Medical Records and Documentation, Introduction to Electronic Health Records, Filing, Appointment Schedule, Billing, Collection Procedures using computerized Medisoft Program. Process office insurance claim forms (CMS 1500) for Physician Services, Hospital Claims (UB04), and Dental Claims, ICD 9, CPT 4, HCPCS, CDT coding systems. Insurance EOBs, pre-certifications, authorizations and referrals
Externship: 182 hours practical experience in Medical Billing/Insurance
(Medical Diagnostic Laboratories, Hamilton, NJ)
oChecked eligibility and researched specific details regarding patient’s insurance information.
Experience US Security Associates Lawrenceville, NJ 08/ 2009- 02/ 2010
Security Guard
Responded to customer inquiries via phone using complex multi- line communication system
Monitor camera systems and maintain a secure facility
Responsible for checking visitors in/ out of facility
Ensured all trucks were loaded and ready for shipment
Big A Package Store Americus, GA 08/ 2002- 03/ 2009
Inventory Clerk/ Cashier
Inventory and product control
Provided outstanding customer service to all guests
Responded to customer inquires
Eastern Dental of Hamilton Hamilton, NJ 1995- 2001
Dental Receptionist
Greet all patients upon entry into the office
Responsible for checking patients in and scheduling appointments
Contacted insurance companies to verify patient coverage.
Responded to customer inquiries via phone
Maintained smooth work flow by pulling appropriate charts for the following day
Skills /
Achievements Highly organized, self-motivated, quick learner, ambitious
Director’s List – Fortis Institute
Proficient in Microsoft Office Suite
References Available upon request
Contact this candidate