KUSHAL

Professional Summary:

Cisco Certified Network engineer with over 6+ years of expertise in Designing, Implementing and Troubleshoot Various Network Technologies.

Experience working with 2600, 2900, 3600, 3900, 7200, 7600 series Cisco Routers.

Strong knowledge on VoIP Telephony, Cisco Call Manager, Cisco Unity voicemail and Cisco Meeting Place.

Experience with Call Recording solution such as NICE call recording.

Advanced VoIP Troubleshooting (SIP / MGCP). Trunk Installation, Configuration, Test and Turn up (SIP and ISUP).

Experience with voice protocols like H.323, MGCP, SIP and proficient in applying proper Codecs (G711 andG729).

Experience in deployment of CUCM versions, Cisco Unity Connection, Cisco Unity Express.

Proficiency in configuration of VLAN setup on various CISCO Routers and Switches.

Knowledge of VoIP, Cisco Unified Communications Manager (CUCME), AAA, RADIUS, TACAACS+.

Extensively worked for more than 5 years on Cisco ICM, CVP, CUCM, CUIC, Finesse, Gateways and EIM/WIM (Email/Chat).

Good Hands on experience with Cisco VOIP protocols CUBE, MGCP, and SIP.

Demonstrated understanding in CVP and ICM scripting and implemented them in various projects.

Strong hands on experience on Cisco IP Phones (69xx, 792x, 794x, 796x, 797x).

Switching tasks include VTP, ISL/ 802.1q, IPSec VPN Tunneling, VLANs, Ether Channel, Trunking, and Port.

Security, STP and RSTP.

Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateway, LAN/WAN and System Integration.

Extensive knowledge of installing advanced configurations on Cisco Call Manager platforms.

Excellent in documentation and updating client's network documentation using VISIO.

Excellent working knowledge of Site-to-site and remote access VPN solutions.

Effective inter-personal skills, adaptive to any environment, keep abreast with the latest technologies and delivering solutions as an individual and as part of a team.

Excellent communication skills with ability to interact effectively with employees at all level of the organization.

Technical Skills:

LAN : Ethernet/ Fast Ethernet/ Gigabit Ethernet networks, VLANS, VTP, STP, PVST, RSTP, 802.1W.

WAN : Frame Relay, ISDN, PPP, MPLS, leased lines and exposure to HDLC, DS1, DS3, OC3, OC12, OC48, T1/T3 and E1/E3

CISCO HARDWARE : Cisco routers 7200, 3600, 2600, 2500, 2800, 3800, Catalyst Switches 6500, 4500, 3550, 2950

CISCO UC SOFTWARE :Cisco Unified Communications Manager (10.x, 9.x, 8.x, 7.x), Unity Connection (9.x, 8.x, 7.x) Call Manager Express, Unified Contact Centre Express (UCCX), Unity Connection and Express, UCCE.

VOICE CODES & PLATFORM : CUE, CME, FXS/FXO, G.711 and G.729 Codecs. H.323, SIP, MGCP, RTP, RTCP, ICM, CVP.

NETWORKING SOFTWARE : Wireshark, Putty, Teraterm, GNS3.

Qualification:

Master of Science in Computer Sciences

Bachelor of Engineering in Computer Science

Professional Certification:

Cisco Certified Network Associate:(CCNA)

Preparing for Cisco Certified Network Professional: (CCNP)

Professional Experience:

USAA, San Antonio TX Nov 2014 -Till Date

Network VoIP Engineer

Responsibilities:

Performed hands-on and automated VOIP testing of the Wellpoint telephony from switches to phones, servers, clients, and, in some cases, peripheral or third party devices, for feature functionality and verification of a quality product for voice and telephony, conferencing, messaging, presence and Instant Messaging (IM), clients, and communications applications for Unified Communications system Enterprise Software.

Worked on hosted VoIP services and SIP Trunking.

Telephony Connectivity –Analog, T1, E1, ANI, DNIS, PRI, Etherspeak

Data Connectivity- TCP/IP, Ethernet.

Tested call flows with PSX and GSX.

Worked on in SSIDer for analyzing Wi-Fi networks.

Capture the SIP, UDP and RTP using the Wireshark network Analyzer, Empirix-Hammer and Broadsoftlogs.

Worked on PSX CLI to add routes and policies.

Troubleshoot various call routing issues within UCCE and CVP, using my knowledge of voice protocols and Cisco voice products.

Upgraded ICM from 8.5.1 to 8.5.4 and Implemented ICM 9.0 and CVP 9.0.

Deployed new ICM environments, including the build of all components, Router, Logger, PG’sAW/HDS, and CUIC.

Conduct test defect analysis of SIP, DOCSIS, PCMM Protocols through SSH, Wire Shark and Agilent test tools.

Troubleshooting Cisco and Polycom MGCP, SIP, and SIP-B endpoints for customer deployments.

Develop strategies for replacement and upgrades of Cisco core networking elements.

Developed technical support policies and procedures.

Administered and configured Unity Connection, Cisco Emergency Responder, and Cisco UCCX.

End to end call flow testing.

Tested SIP Trunking algorithms, Feature access codes, Broadworks announcements and call detail records.

Prepare test plans and test cases using Quality center.

Configured and installed VOIP devices and IP Phones such as 7940, 7942, 7960, 7961, 7971 G-Ge, 7975G.

SIP Activation and troubleshoot complex codec/routing issues between our CUBE-SP and CUCM.

Designed and Implemented network design using TCP/IP.

Install VOIP Equipment, programming and installation Data Switches that support Avaya VOIP equipment.

Involved the implementation, and support of VOIP technologies.

Setup complete monitoring of voice infrastructure including voice gateways, call manager servers, IP phones, IP trunks, equipment health and utilization etc. using Cisco Works via SNMP.

Integrated the Cisco Unified Wireless IP Phones (792X series) with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express using IEEE 802.11 over a Cisco access point.

Four years of experience in Cisco Unified Communication Manager (CUCM), Call Manager Express (CME),Cisco Unity Connection (CUC), Unified Contact Center Express (UCCX), Unified Contact Center Enterprise

(UCCE), IM and Presence, SRST and Voice Gateways.

Installation, Maintenance, Upgrade and Programming of Voice Systems (PBX) that include AvayaS8800.etc.

Troubleshot system problems on multiple communication platforms and applications including Avaya Definity and other PBX systems.

Unified Call Manager, Cisco Unity & Unity Connection, Cisco Unified Communication Applications (CUCM) SIP proxy/routing & registrations and TCP/IP Network with Centralized Routing Policies.

Configured Cisco QOS features like Classification, Congestion Management, Policing and Shaping and Cisco Jabber.

Well-versed in implementation, design, troubleshooting of Cisco Unified Contact Center Enterprise, Cisco

Troubleshooting clients IPT network. Configuring IPT devices as per client's requirements.

Processed all new, change, and disconnect request orders for multiple circuit and signaling types, including DS0, DS3, OC3, supporting services such as VoIP, Managed Modem, SSD.

Provide support for incident tickets and determine point of failure and resolve remotely.

Environment: SIP, UDP, RTP, PSX CLI, UCCE, DOCSIS, PCMM Protocols, Troubleshooting Cisco and Polycom MGCP, SIP, SIP-B and Cisco QOS.

AT&T Inc, Dallas TX Aug2013 -Oct2014

Voice Engineer

Responsibilities:

Experienced in working with Session Initiation Protocol (SIP) Trunking for voice over IP (VoIP) to facilitate the connection of a private bank exchange (PBX) to the internet.

Troubleshooting voice network systems, through the range of desktop phones on up to the backend Call Manager.

Participated in project based implementation of required voice network infrastructure devices up to and including Cisco Call Manager.

Troubleshot ICM and CVP problems of all kinds.

Provided daily administration for all voice network infrastructure, including requests for new phones, headsets, voice mail, as well as anything upgrades to the system.

Completed physical planning, scheduling and installation of new voice network devices as determined by Engineering.

Good Knowledge/experience in configuration of Voice over IP (VoIP) like Cisco FWSM, Panorama

Worked on Infoblox DNS IPAM for Microsoft DNS/DHCP setup and management.

Scheduled and implement OS and other system upgrades per established process inclusive of coordination with application development, platform engineering and quality assurance teams.

Web/application developer and coding with analytical programming using Python/Perl.

Working closely with Data center management to analyze the data center sites for cabling requirements of various network equipment.

Migrated, created, and managed pools and clusters in F5 Big-IP GTM 3DNS load balancers across multiple Datacenters.

Configuring ACL on ISE for making policies.

Conducted process audits and furnished ITIL process owner support.

Collaborated with MSC staff members in ITIL framework implementation

Responsible in troubleshooting on Cisco ISE added new devices on network based on policies on ISE.

Plan for migrations off Cisco CSS and Cisco ACE/GSS onto F5 LTM active/passive pair and deploy F5 GTM for site redundancy across two data centers connected via two diverse service.

Developed new and updated existing CDN operator, content, and service providers administration and management documentation for this multi-tenant CDN environment.

Migrated from Avaya PBXs at the remote sites to Cisco voice gateways configured for SRST and IP phones to provide an end to end IP telephony environment. Upgraded firmware on various models of Cisco IP phones.

Work assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Center resources.

Analyzed and tested network protocols (Ethernet, TCP/IP) using Wireshark tool.

Worked with different ISP globally for any WAN circuit and BGP routing issues. Opening cases for CErouters, Riverbed optimizer issues.

Work & escalate problems effectively to meet customer SLA's (service level agreements).

Perform problem management and root cause analysis for customers as required.

Efficient at use of Microsoft VISIO/Office as technical documentation and presentation tools.

Environment: Cisco Call Manager 10.5.2,9.1.2 Cisco Unity 10.5,9.1, IP Phone 7941, 7965, 7937, 8945, SIP,MGCP, H323 Gateways, Routing and Switching MS Office, Windows.

GE (Synchrony), Albany NY &Hyd, IND Feb2011 - Nov2012

VoIP Engineer

Responsibilities:

Deployment, management, Upgrading and troubleshooting of CUCM 9.1, CUC 8.6.2, UCCX 8.5.

Implemented call routing, call management and computer telephony integration

Executed several implementations of Cisco CME and Unity express.

Monitored and troubleshoot call routing, number translations and call handler issues.

Configured, installed and supported Cisco Unified Communication Manager (CUCM) 9.1, Cisco Messaging Systems (Unity/Unity Connection), Voice Gateways, Cisco routers and switches.

Configured MGCP, H323 and SIP Gateways.

Integrated Cisco contact center express (UCCX) with Cisco unified call manager (CUCM).

Performed system upgrades and patches based on request, schedule or events.

Created dial-plans, route patterns, route groups, route lists, calling search space, partitions and upgraded.

Cisco Unified Communications applications.

Good Knowledge/experience in configuration of Voice over IP (VoIP) like Cisco FWSM, Panorama

Configuring ACL on ISE for making policies.

Conducted process audits and furnished ITIL process owner support.

Responsible in troubleshooting on Cisco ISE added new devices on network based on policies on ISE.

Installation and management of overall administration of LAN, WAN, systems involving design of network layouts, configuration and maintenance, monitoring Routers & Switches, IPS and ensuring maximum uptime during site deployment to VoIP.

Created Subscriber services, skill sets, prompts for UCCX deployment.

Worked with team on call rotation to handle tickets.

Analyzed and tested network protocols (Ethernet, TCP/IP) using Wireshark tool.

Worked with different ISP globally for any WAN circuit and BGP routing issues. Opening cases for CErouters, Riverbed optimizer issues.

Work & escalate problems effectively to meet customer SLA's (service level agreements).

Efficient at use of Microsoft VISIO/Office as technical documentation and presentation tools.

Troubleshooting IPT voice quality issues between and within locations by transcoding of Codecs.

Support Cisco CCM, Unity Day to day support. Provide support for call centers connected to the Cisco UCCX call center, IVRs, and call recordings.

Migrated from Avaya PBXs at the remote sites to Cisco voice gateways configured for SRST and IP phones to provide an end to end IP telephony environment. Upgraded firmware on various models of Cisco IP phones.

Work assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Center resources.

Environment: CUCM 9.1, CUC 8.6.2, UCCX 8.5, CSS and IP Phones 7940, 7962, 7971, MGCP, SCCP, SIP, H.323, SRST, FXS/FXO, Troubleshooting.

Education:

Masters in computer science from The University of Texas at Tyler.

Bachelors in computer science from VTU, Belgaum India.

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