Mercedes Nieto

Management, Executive & Administrative Support. Customer Service Expert

Lancaster, CA 93535

ac2mva@r.postjobfree.com

661-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Owner

Treasure Box Daycare - Lancaster, CA

August 2014 to Present

•Coordinated with educators to develop a customized Pre-K curriculum.

•Recruited educators and workers for the day care, completed staff training.

•Monitored the day care for compliance with safety regulations, monitored grounds for security and developed security plans.

•Managed the quality and safety of day care facilities, ordered repairs or maintenance done when necessary . Core Competencies.

Basic Care, Teaching, Program/ Learning Development, Strategic Planning, Problem Solving, Conflict Resolution, Physical/ Social Development, Emotional/ Developmental Problems, Emergency Training, Creative Activities, Scheduling, Meeting Facilitation, Clerical Tasks, Customer Service. Accounting /Collections/Receptionist

Delta Scientific Corp - Palmdale, CA

2010 to 2013

Operate computers programmed with accounting software to record, store, and analyze information.

•Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

•Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

•Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

•Advise customers of necessary actions and strategies for debt repayment, and cash handling.

•Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

A/R Clerk/Customer Service/Collections

Import Stone - Van Nuys, CA

2007 to 2010

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

•Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

•Advise customers of necessary actions and strategies for debt repayment.

•Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Check to ensure that appropriate changes were made to resolve customers' problems. Account Specialist/Customer Service

Adco Media - Encino, CA

2005 to 2007

Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

•Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

•Receive, record, and bank cash, checks, and vouchers.

•Comply with federal, state, and company policies, procedures, and regulations.

•Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, collections, and profits and losses. Account Representative

Onyx Acceptance Corp - Irvine, CA

1998 to 2004

Receive, record, and bank cash, checks, and vouchers.

•Comply with federal, state, and company policies, procedures, and regulations.

•Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

•Code documents according to company procedures.

•Reconcile or note and report discrepancies found in records.

•Curing an average of $800,000 on outstanding and past due accounts.

•Built a great relationship with the auto recovery department to enhance my curing average.

•Enhanced my skip tracing, FDCPA, and auto recovery knowledge while moving into the Recovery department.

•Worked a portfolio of accounts 60 to 90 days past due; duties included full knowledge of skip tracing tools, great relationship with repossession agencies, and auctions. Education

Troy High - Fullerton, CA

1990 to 1994

Skills

Customer Service Expert * MS Office "Power User" * Adept Written/Verbal Communicator Good Communication/ Writing Skills Microsoft Office; Word, Excel. Bilingual: English/Spanish Outlook, Typing 40 wpm, Data Entry. Multiline Phone Use. Telephone & Front Desk Reception, Customer Service, Filing, Cash Handling, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling (10+ years)

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