Customer Service Assistant

JESSICA GONZALEZ

*** ****** ***** ****, ********, NY 12431

Telephone: 848-***-****

***********@*****.***

OBJECTIVE

Seeking the position of a Legal Transcriptionist to utilize my 20 years of experience as a Legal Secretary and Assistant in an established law firm.

SKILL HIGHLIGHTS

Bilingual fluency in both English and Spanish

Excellent written, verbal and interpersonal skills

Transcription and typing of legal documents

Extensive knowledge of legal terminology and relevant statutes and law

Familiarity with briefs and pleading procedures

Legal research through manual and electronic sources

Knowledge of Microsoft Office applications with good typing speed

Attention to detail and ability to meet deadlines

Excellent time management, multi-tasking, and organizational skills

Self-motivated individual open to learning new and challenging skills

PROFESSIONAL EXPERIENCE

HENDRICKS & HENDRICKS New Brunswick, New Jersey

Legal Assistant November 2014 – June 2015

•Assisted lawyers in special areas of law such as criminal, litigation and civil rights with preparation for legal proceedings.

•Prepared legal documents such as legal correspondence, affidavits, and subpoenas.

•Gathered research such as decisions and legal articles.

•Interviewed clients and witnesses

•Interpreted laws for clients

•Organized exhibits for trials

•Kept legal volumes up to date

•Experienced in contract review/drafting

RWJ FITNESS & WELLNESS CENTER New Brunswick, New Jersey

Customer Service Manager May 2012 – September 2014

•Responsible for daily operations of facility including billing members, approving contracts, and handling and reconciling customer complaints

•Run daily, weekly, and monthly reports to ensure all balances are paid

•Manage all corporate accounts associated with the facility

•Provided status updates of office activities to senior management

•Responsible for rectifying a variety of facility problems within any department in the company

•Supervised office staff, production team and trained employees on work procedures

•Identified and resolved system problems

•Revised procedures to improve office efficiency

MIDDLESEX PROSECUTOR’S OFFICE New Brunswick, New Jersey

Support Staff/Transcriber/Translator January 2007 – August 2012

•Transcription of audio tapes from investigations into hard copy, in English and in Spanish, for Judges, County Sergeant and Investigators in various law enforcement criminal units to be used in active investigations and criminal prosecutions

•Responsible for a high volume of tasks such as typing letters, composing and filing briefs, motions, orders and other court documents

•Assisted Investigators, Assistant Prosecutors, and victim witness counselors with Spanish victims via telephone and in-house contact

•Tracking and returning all telephone communications with Attorneys, Judges, Investigators, Detectives, and Police Officers

MIDDLESEX COUNTY SOCIAL SERVICES New Brunswick, New Jersey

Legal Secretary November 2003 – December 2006

•Worked directly for the Board Counsel, Lawrence M. Rosa, Esquire.

•Answered phones, managed all scheduling of meetings, depositions, court hearings and travel arrangements

•Opened Adult Protective Services legal files, type any and all correspondences related to APS case

•Filed all Order, Complaints, and Judgments with the Surrogates Office

•Kept scheduling of all Guardianship's meditations and hearings

•Organized the publications and collection of all public bids and contracts for the County Agency

EDUCATION

Certification, Certified Medical Assistant & Phlebotomist, Sanford Brown Institute, New Jersey

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