Customer Service Marketing

David Hart

**** ********** **. *******, ** ***** www.linkedin.com/in/david-hart-46b4a0133 Cell Phone: 941-***-**** Email: *****************@*****.***

Career Summary & Work Experience Management, Customer Service, Marketing and Operations Support experience. Provided internal consulting to management on various product performances. Detail oriented, very customer focused, strong communication and creative thinking skills and proficient in Microsoft Word, Excel and Outlook.

Financial Institutions Marketing & Communications 1st Manatee Bank - June 2009 - April 2017 Catalina Marketing - February 2001 - July 2005 Florida Bank/ First Priority - February 2006 - May 2009 Alltel Communications - January 2000 - February 2001

. Financial Institution Manager, Merchant Services Coordinator, Personal Banker & Loan Processor

Arranged Trade Show presentations, created informational flyers and distributed promotional products. Managed Branch, including the hiring, training and motivating of staff on new products and promotions.

Resolved Debit Card disputes including electronic funds and point of sale fraud, determined provisional credits, coordinated research teams and followed through until case closure. Expert with Online Banking trouble shooting issues.

Executed Internal Account Reconciliations. Assisted Accounting Dept with Payroll processing and discprepancies.

Educated business customers on the Remote Data Capture products. Coordinated merchant services set up including applications and agreements, technical data entry and correspondance with Fiserv. Analyzed spreadsheets for Daily Deposit Limits. Met with clients onsite for scanner machine set up and training of client employees.

Consulted with and qualified HELOC customers on home equity loans. Processed collateral liens for titles and uniform collateral codes on mortgages. Proofed commercial loan write ups and legal documents for accuracy, financial rates, and then booked new loans and renewal loans into system. Posting of payments. Calculated loan payoffs.

Marketing Coordinator & Communications Client Service Coordinator

Educated clients on how checkout coupon programs will operate in the grocery chain to help item movement. Scheduled dates of coupon advertisements, estimated number of coupon prints and redemptions. Billed and invoiced based on coupon prints.

Processed coupon bar codes in Excel spreadsheets for individual retail products and shopper card ranges used in various direct marketing promotions at grocery chains. Created coupon verbiage mock ups and graphics for Direct Marketing advertising campaigns.

Analyzed and monitored checkout coupon programs running in grocery chains and made necessary adjustments based on prints, item movement and coupon redemptions. Presented the success of coupon marketing programs to clients and sales directors. Assessed client needs for future coupon advertisements. Maintained Traffic Coordination between the Clients, Sales Directors and Operations.

Assessed customer needs by reviewing and recommending various products, rate plans, coverage areas, accessories and warranties. Provided excellent customer service by educating customers on service plans, making goodwill adjustments on bills and researching fraud.

Made outbound calls on delinquent accounts and encouraged customers on payment plans to avoid negative credit. Liaison between corporate, dealers and customers regarding warranty issues. Negotiated with customers on out of warranty concerns while maintaining a balance between customer satisfaction and budget.

Western Michigan University, Kalamazoo MI Bachelor of Science Majors: Communications & Creative Writing Minor: Music Composition