Caressa Pulliam

Memphis, TN *****

Cell: 662-***-**** ac2mtr@r.postjobfree.com

Summary

Result-driven, proactive and resourceful Administrative Specialist experienced in providing customer service, clerical, administrative, and legal support. Qualifications include 5 years' of extensive skills in working with a diverse group of people, mediating employee conflict and running efficient daily business operations.

Skill Highlights

• Microsoft Office • Customer Service

• Spreadsheet development • Critical Thinking

• Proofreading • Employee training and development

• Computer Proficiency • Deadline-oriented

• Accurate and detailed • Professional and mature

• Highly trainable • Works well under pressure

Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Managed daily schedules and deadlines for all meetings and deadlines of administrative and legal procedures.

Multitasking

Answered multiple phone lines, transferred calls to corresponding departments within a high-volume environment all while attending to customers.

Administration

Performed tasks such as filing, developing spreadsheets, photocopying collateral and scanning documents for inter-departmental use.

Data Preparation

Prepared legal packets for Officer reviews of separation and punishment justification.

Professional Experience

May 2009 to Bumper's Drive-In

December 2009 Tupelo, MS (location closed)

Car-hop / Cashier

Prepared several different written or verbal orders simultaneously and processed payments and

responded appropriately to guest concerns. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Communicated clearly and positively with co-workers and management. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

January 2010 United States Marine Corps

to April 2014 (active) Overseas / West Coast region

to September 2017 Sergeant

(reserves) Produced monthly reports using advanced Excel spreadsheet functions. Organized forms, made photocopies, filed records and prepared correspondence and reports. Entered numerical data into databases in a timely and accurate manner. Acted as first point of contact for all clients. Managed classified accounts and records of clients with the highest levels of confidentiality and discretion. Reviewed, edited and proofread legislation for proper grammar, spelling and punctuation and formatting. Tracked and filed administrative paperwork and personnel folders.

June 2014 Lockheed Martin

to July 2015 Memphis, TN

Customer Service Agent

Responded to and diagnosed problems through discussions with users. Performed daily activities including creating service requests related to each personnel issue using ORACLE and REMEDY, and Microsoft Excel, Outlook, Access and Word. Customer service requests included such things as general information, employment verification, Navy Locator Services, career management, records management, and selection boards.

July 2016 Service Master

to October 2016 Memphis, TN

Disaster Restoration (DR) Agent

Responded to 75-100 inbound calls per day in a high call volume environment with a team of 4-8 people. Proficiently and professionally responded to customer questions pertaining to disaster restoration procedures, prices, products and services and assisted customers in navigating the company’s website. Established rapport with franchisees while providing customers’ information concerning disaster restoration leads using outbound calls and Respond360.

June 2017 ASI

to September 2017 Memphis, TN

Factory Service Call Center Agent

Provided assistance to customers with scheduling and rescheduling service repairs needed on their appliance. Provided customer education, when applicable, to reduce in-warranty service calls. Responsible for providing a world-class service experience to customers while representing GE Appliances, Hotpoint, Monogram and Haier brands.

Education

Diploma Shannon High School

May 2009 Shannon, MS, United States

Member of Math Club

Member of Drama Club/Theatre Arts

Recognized as a Mississippi Scholar

Obtained 22.5 credits Itawamba Community College

August 2009 to Tupelo, MS, United States

October 2009 Criminal Justice

Obtained 13.5 credits Columbia College

June 2013 to San Diego, CA, United States

October 2013 Criminal Justice

Obtained 85.5 credits Strayer University

July 2014 to Memphis, TN, United States

September 2017 Criminal Justice

October 2017 to Belhaven University

current Memphis, TN, United States

Criminal Justice

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