Susan McDonnell

**** ***** ********

630-***-****

Algonquin IL 60102

ac2mtl@r.postjobfree.com

I am a highly successful, self-motivated, business professional looking for a solid, strong company to manage individuals and build strong teams. I have lead and mentored successful sales and account management representatives, both internal and external. I have also managed and lead successful operational teams, developing and "Best Practice" initiatives and focusing on “the voice of the customer” throughout my career in many areas of healthcare. I have worked as a consultative executive for both startups and larger employers (three of my past positions were owned by the same individual). In many of my positions I have been requested by executive leadership and was successful in leading a variety of project teams: working with managers to roll out new products and services, increase service levels, and improve processes to increase revenues and flow, leading individuals through change, in a positive collaborative manor, empowering all levels of employees.

Mutare Health 04/2016-05/2017

Unified communication solutions and technologies that improve performance, writing software solutions that make businesses work smarter to streamline information access, speed transactions and encourage collaboration.

Vice President of Strategic Solutions

Responsible for the technology solutions healthcare product line “Vital Link”.

Member of the Executive Committee

Responsible for expansion and positioning of the Health Care product line

Fostered new and current healthcare channel opportunities

Developed marketing and use cases for promotion of products

Recommended strategic targeting and launched on line campaigns

Account development with existing customers

Served as SME for Healthcare

Cordant Health Solutions 01/2014 to 10/2015

Company of five laboratories and pharmacy’s across the United States, providing drug testing and health solutions to government, physicians’ offices, and health systems.

Vice President Client Services

Responsible for the management, oversight and consolidation of all areas of customer touch:

Oversight of 47 individuals in a matrix organization, after restructuring

Recommended and consolidated four independent Client Services departments across the country, to one national call center, improving customer response times

Developed centralized Specialty Pharmacy call center

Executive staff member chosen to lead the reconstruction of the billing department to improve collections and cash flow

Billing Client Service department realignment to enhance employee satisfaction and customer service for patient collections

Made recommendations for the Missing Information department. Streamlined and automated processes to improve billing outcomes and improve revenue streams

Designed Internal Sales Support to assist outside representatives with administrative services.

Designed Account Maintenance department to assist in account creation and maintenance

Responsible for the CRM “Hc1” and ongoing support

Directly managed 8 external Account Representatives servicing the current physician/clinic/hospital existing business

Forensic Fluids Laboratory 12/2012 to 12/2013

Specialized saliva laboratory drug testing for government, employer and physician offices.

Director of Therapeutic Drug Sales

Responsible for the creation and development of the Therapeutic sales team

Responsible for the Therapeutic national base business and 4 sales staff.

Drive the success of national sales team

Open new territory within Illinois and Wisconsin

Open networking channels with hospital systems to increase business

Pinpoint MD 01/2012 to 05/2012

Patient communication platform to assist physicians in the delivery of laboratory results, appointment reminders utilizing multimodal technology.

Vice President of Sales

Responsible for the launch of communication platform directly to the physician office and integrated Health Systems

Hired as a Healthcare consultant for 2 months prior to start date

Assisted in the branding and new marketing efforts including video presentation tool

Initiated design and format of “Zoho” CRM, for sales tracking

Implemented internal sales targeting efforts to identify qualified leads

Lead external sales efforts

Redesigned service strategy

Home Access Health Corporation

Research, Manufacturer and Laboratory of mail-in FDA approved home test kits for Infectious Disease, Cholesterol and Diabetes.

Director of Business Development

08/2007 to 12/2011

Developed the marketing and deployment of the micro-serum based home test kit for Cholesterol and Diabetes

Assisted in the branding and new marketing efforts for new product launch

Developed new channel markets within Wellness and HEDIS areas

Developed pricing strategies and design in client contracts

Started and maintained large “Salesforce” database

Responsible for business development and account management of product across the United States

Brought “Voice of the Customer” services internally and continue to work with operations to implement new service offerings

Trade show and conference responsibilities

Deliver training programs to customer representatives

Quest Diagnostics

National laboratory service provider to the physician, hospital, manage care and employer market

District Sales Manager

Responsible for overseeing 10 - 12 sales and service representatives while managing a base business of 44 million dollars

06/85 – 08-2007

05/98 - 08/2007

Named National Ambassador for Quest Diagnostics 2005, embracing change and personal development within the company

Developed Sales Associate manage care program, that increased base business

DSM chosen for launch to market, “Home Access” lipid testing kit

DSM chosen to promote Med Express Card

Lead sales force through Q-Suite conversion with minimal attrition

Assisted in the hiring, and trained four new district sales managers in 2004 – 2005

Managed 34+ reps and 150+ million dollars base business while new managers were being hired

Recipient of the 2002 Special recognition grant award for Company Ambassador

Winners Circle Top District sales manager 2001

DSM Challenger Award 2000

Lead district for transaction control green belt project, to improve billing revenues

Regional Sales Leader

06/96 - 05/98

Key role working with a consultant in the restructuring of the employer division nationwide

Mentored and coached 8 representatives across the Central region (MN, SD, ND, IL, IN, IA, KY, SC, NC) for the employer market, as well as maintained sales quota of $10,000 per month.

Number one National Employer Division Account Representative 1996 (Averaging $12,000 new sales per month)

Senior Sales Representative

01/94 - 06/96

Responsible for selling new business in both the employer and physician markets

Assisted in training and developing new representatives

Sales Representative

08/88 - 01/94

Industrial sales representative covering IL, WI and IN

Brought in the first national account for the Chicago business unit with 86 locations

Designed and implemented the first drug screen kit for Quest Diagnostics (formerly MetPath), to manage national accounts

Physician sales representative for the far Northwest territory. First representative to open the Freeport market and secure two additional Patient Service Centers in the Rockford market.

1990 Headed for the Future award, new sales of $70,368, 2/1 – 7/31

Sales representative of the quarter: Q2 1991, Q3

Sales Support Representative

10/87 - 08/88

Responsibilities of prospecting and obtaining occupational and physician businesses

Establish relationships and build base territory business

Client Service Representative

06/86 - 10/87

Servicing the needs of the base business via phone (Technical assistance, result delivery, additional services, problem resolution)

Technical Service Representative

06/85 - 06/86

Sort and transport specimens within laboratory

Specimen delivery problem resolution

Responsibilities of send out specimens, tracking, logging and airport delivery

EDUCATION:

Northern Illinois University - Biology

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