Customer Service Medical
Resume:
Julie A. Wilson
Chandler, AZ 85225
*************@*****.***
PROFESSIONAL QUALIFICATIONS
Knowledgeable in procedures and components such as CMS – 1500 and UB – 92 forms.
Skilled with clinical records, medical documentation and abstracting and billing and coding from medical reports.
Experienced in performing diagnostic coding ICD-9 codes, ICD – 10, CPT, and HCPCS.
Knowledgeable in preparing and processing insurance claims.
Proficient in working with health information, medical records, maintaining patient records, indexing, filing, charting, documentation, and reviewing.
Education in medical terminology, anatomy, and physiology of the body system.
CORE SKILLS
Proficient with Microsoft Office Bookkeeping
10+ years of receptionist/front office Accounts Receivable/Payable
experience OSHA/HIPAA trained
Extensive Clerical Experience Customer Service
Medical Terminology Billing and Coding
Data Entry Workman’s Compensation
Medisoft Trained Caregiving
Languages of Medicine Taking vital signs
Transcription Scheduling
Customer Service Money Handling of all types
Rooming Patients
LICENSE AND CERTIFICATIONS
National Healthcareer Association – Certified Medical Administrative Assistant, 02/15/13, Certification #Z2W3N4L3
CPR/First Aid Certified 09/2013 – 09/2018
PROFESSIONAL EXPERIENCE
Circle K – Chandler, AZ 02/2017-09/2017
Cashier and Customer Service Associate
Greet customer coming in. Aiding customers to their needs and questions. Cashing them out
and using different kinds of money handling and receipts if needed. Checking identifications
for cigarettes and alcohol. Stocking shelves, putting away orders and aiding vendors.
Chandler Inn – Chandler, AZ 09/2015-12/2015
Front Desk Representative
Greet customers coming in and going out to and from their rooms. Filling out registration cards as they are paying for their rooms. Computer work, accounting and bookkeeping. Balancing the cash drawer and putting in ledger books. Check rooms for damages and put on housekeeping list to be done along with the laundry. Making courtesy calls to our customers to remind them of their check out times. Answer any questions that customers may have.
Walmart – Chandler, AZ 09/2014-03/2015
Cashier
Issuance of receipts, refunds, credits or change due to the customers. Receive payment by cash, credit/debit cards, and cash. Assisting customers by resolving complaints. Answering information that is requested. Greet customers especially with a smile. Process merchandise. Maintain an orderly checkout area and other cleaning duties, stocking of shelves and items.
American Healthcare – Scottsdale, AZ 01/2010-12/2012
Caregiver
Keep records of patient care, condition, progress or problems to report to discuss with supervisors. Check patients’ pulse, temperature, and respiration. Aide patients with moving in and out of beds, baths, wheelchairs, automobiles and with dressing them. Change bed linens, laundry, cleaning, and assisting with their personal hygiene. Converse with, read, playing different activities to keep their mind healthy and alert. Give prescribed oral medications, plan, and purchase, prepare, or serve meals to patients or other family members, according to the prescribed diets. Accompany clients to doctors; offices or other appointments outside the home, provide transportation. Provide emotional support and use your critical listening skills especially within the instructions of infants, living independently and learning to adapt to a disability or illness.
Kmart - Mesa, AZ 10/2009-12/2009
Cashier
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issuance of receipts, refunds, credits or change due to the customers. Assisting customers by resolving complaints and providing information that is requested. Greet customers while entering the establishment. Process merchandise returns and exchanges. Maintain a clean and orderly checkout area and complete other cleaning duties, stock shelves and mark prices on shelves and items.
Whitehouse Country Manor – Whitehouse, OH 05/2004-06/2009
Room Attendant/Housekeeping
Carry linens, towels, toilet items, and cleaning supplies while using your wheeled cart. Disinfect equipment and supplies, clean rooms, hallways, lobbies, restrooms, corridors, stairways, and other work areas. Empty wastebaskets, and transport other trash and waste to designated disposal areas. Replenish supplies, clean rugs, carpets, upholstered furniture, draperies, and blinds. Use vacuum cleaners and shampooers. Dust and polish furniture and equipment. Keep storage areas and carts well-stocked, and tidy. Wash windows, walls, ceilings, and woodwork.
EDUCATION
Ultimate Medical Academy – Online – Tampa, FL
Medical Assisting and Administration – 02/2012 – graduated 11/10/2013
Brookline College – Tempe, AZ
Medical Insurance Billing and Coding – 04/2010 – 03/2011
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