Manager Operations
Resume:
Elizabeth Salerno
Flushing New York
Email: *.*******@*******.*** Mobile: 917-***-****
OPERATIONS MANAGER
SUMMARY
Highly motivated professional Operations Manager seeking to utilize my business acumen, skills, and experience in a challenging environment.
AREAS OF EXPERIENCE
Executive Director, Operations Manager – Leadership – Communication – Decision Making – Change Management – Budgeting & Forecasting – Strategic Planning – Relationship Building – Analysis & Reconciliation – Critical Thinking – Project Tracking & Reporting – Project Management – Process Improvement – Facilities Management – Problem Solving – Vendor Administration – Cost Control - Analytical
PROFESSIONAL
JPMorgan Chase & Co., New York, NY
A U.S. multinational banking and financial services holding company with total assets of US$2.424 trillion and a worldwide employee base of 246,303.
Property Management Operations Manager, Executive Director 2007 to 2016
Executed the outsourcing of JPMC's Property Management and Call Center functions. Involved in all aspects of the transition, implementation, and ongoing contract management.
Assisted in defining requirements and expected outcomes under the new operating model including metrics calculations for CPIs and KPIs.
Facilitated the design and execution of the payment process going from approximately 1,200 vendors down to 2 in North America.
Partnered with the Call Center teams to effectively transition internal function to outsourced partners.
Coordinated the creation of playbooks to document operational standards and practices to ensure consistency across the regions and providers.
Supported the governance model to assure ongoing contract compliance.
Supported multiyear strategic goals including labor strategy, technology agenda, capital planning, and savings initiatives.
Managed the Facilities Call Center, Regional Vendor Management team, and Environmental team.
Played a critical role in ensuring a successful changeover with the acquisitions of Bear Stearns and Washington Mutual. Executed the transitions with skill and urgency to appropriately organize and integrate building portfolio, staff, vendor contracts, tools, and operating practices.
Led the design and employment of Archibus as the technology tool for building maintenance activities.
Developed a centralized project planning tool to record and track projects across multiple years.
Elizabeth Salerno (cont’d) Mobile: 917-***-****
Deployed handheld technology with automated ability to receive, respond to, and close building maintenance activities.
Centralized the payment process for building maintenance cost of $140MM effectively controlling spend.
Planning & Analysis Manager, Vice President 1996 to 2006
Directed the accounting and reporting practices for Corporate Real Estate, General Services, and Corporate Security involving a gross global occupancy expense base of approx. $3B, headcount of 3,600, and a worldwide occupancy portfolio of 72MM rentable square feet across 51 counties and 3,800 sites.
Consolidated P&L information, budgets, forecasts, allocated expenses, measured performance, and highlighted significant variance drivers.
Ensured the Corporation's financial reporting needs were met with data integrity and were aligned with corporate objectives.
Served as an advisor to the CFO and senior management by creating strong links between the impact of business decisions and target operating plans.
Demystified the $3B occupancy expense by revamping the chart of accounts providing transparency of spend and improving analysis and reporting.
Directed the standardization of occupancy reporting practices globally.
Provided input for regulatory requirements (e.g. Financial disclosure in Annual Report, AICPA reporting).
Led the development of an interoffice planning program to standardize and facilitate product pricing.
Served on merger task teams during several mergers and acquisitions (Chase Manhattan Bank, JPMorgan, BankOne, and BONY Retail Branches). Instrumental in implementing new standards, accounting practices, reporting structures and migrating to the selected technology platforms. Tracked merger milestones savings and reserves to keep management and the Merger Office updated on progress.
Additional Relevant Experience:
Steadily advanced while supporting the Finance function for various areas within Corporate Staff (Human Resources, Real Estate, Security, Dining & Travel Services, Records Management, Sourcing, Mail, Printing).
Prepared monthly/quarterly forecast and annual profit plans. Analyzed variances to forecast and plan.
Financial Manager
Financial Analyst
Accountant
EDUCATION
BBA - Accounting
Hofstra University, Hempstead, New York
PROFESSIONAL DEVELOPMENT
Strategic Leadership Consortium
Smith College, Northampton, Massachusetts
Leadership Education and Development
Women Unlimited, New York, New York
Contact this candidate