IT Analyst

Anish Terala

845-***-**** **********@*****.***

EDUCATION AND HONORS

Binghamton University, State University of New York, School of Management May 2015

Bachelor of Science in Management, Concentration in Management Information Systems

Cumulative GPA 3.32/4.00

Dean’s List: Spring 2013

PROFESSIONAL EXPERIENCE

FDM Group, New York, NY May 2015 – May 2017

Consultant

Certified in Information Technology Infrastructure Library (ITIL) and Business Analysis (BA), focusing on IT services and lifecycles applicable for the needs of business

Learned UNIX commands and shell scripting through studying Operating Systems(OS) Administration

Enhanced skills in Excel/VBA, Oracle SQL, and Finance

National Grid, Hicksville, NY October 2015 – March 2017

IT Business Analyst

Created Risk Reports, utilizing Microsoft Excel and PowerPoint, for the Service Delivery Leadership Team to review and take action upon

Created Safety Engagement reports which were presented on Safety Leadership Days to promote the importance of safety in any environment of the company

Created User Guides via PowerPoint slides for ServiceNow detailing every step of current Service Delivery processes with images and clear visuals

Placed Risk and Audit reports on Team Hub to display how effectively these areas are being managed

Assisted in efforts to move the current Risk Register from excel to a more advanced and automated version on SharePoint

UHS, Business Intelligence Project, Binghamton University February 2015 – May 2015

BI Department Assistant

Met with the client, Cardiac Rehab Department, multiple times to figure out all the requirements for the new software the company needed for admitting patients to different phases of rehab on a daily basis

Prepared a DFD (data flow diagram) and a Project proposal, which was approved by the BI department and the client

Sketched and started coding html for a user interface, that will link with the SQL server database of the BI department through the use of PHP coding

Motivational Research, Binghamton University September 2014 – May 2015

Research Assistant

Proctored individual experiments, where the times when students finished their anagrams was noted

Created accurate surveys to assess student motivation throughout a regular work day

Applied RStudio and excel spreadsheets to organize and analyze t survey data

Calvin Klein, Woodbury Common Premium Outlets, Central Valley, NY June 2014 – August 2014

Sales Associate

Built and managed customer relations by frequently speaking with clients in person or on the phone to increase customer satisfaction

Implemented teamwork with stock associates to bring products out to the sales floor more efficiently

Filled in sizes to satisfy customers through accurate ordering of standard amounts of product

ADDITIONAL INFORMATION

Technical skills: Proficient in System Analysis, SQL Server Database Management, MySQL, Information Systems Project, ITIL, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, HTML;

Interests: Sports, Fitness, Volunteering, Acting, Dancing

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