Customer Service Front Desk

YISEL VARGAS

**** ** **** ****** *****, FL *****

Cell: 786-***-****

Email:****.********@*****.***

OBJECTIVE

To secure a challenging position that requires excellent management skills in a well established company with opportunities for professional growth and training in different functional areas increasing responsibility and professional achievement where I may utilize my skills.

EMPLOYMENT

Mar 2016 – Present

Acceptance Life Counseling

Intake Coordinator

-Responsible for the admission and registration of incoming patients. Enters patient demographics into the computer system. Insurance verification, Checks continued eligibility of party payers to catch changes in insurance eligibility and coverage. Responsible for the collection of patients’ specimen and recording test results. Maintain daily census log, Patient scheduling and Chart updated.

Jun 2015- Dec 2015

Acceptance Counseling Service

Office Assistant

- Organize office and assist associates in ways that optimize procedures. Telephone answering, Customer Service, communicating with vendors / customers, data entry, filing, general office duties, forwarding information by receiving and distributing communications; collecting and mailing correspondence. Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt;

Feb 2010- Jun 2015

Hyatt Miami at The Blue at Doral Formally Provident Doral at the Blue

Front Office Supervisor

- Responsible for the successful daily operations of the Hotel Front Desk, Reservations, PBX, Bell, Valet and Transportation departments.

- Must ensure each team member meets or exceeds guest service expectations and ensure team members work well together.

- Registering guests into the computer, verifying their reservation, address and credit information.-Control entrance of safety deposit boxes, maintain all front desk related equipment and supplies as well as oversee the daily operation of the front desk.

PBX operator

-Reservation: Booking guest reservations for individuals and/or groups via telephone emails or fax from within the hotel in accordance with established standards and reservations script.

-Processing cancellations, revisions and information updates on charges.

-Post deposits, No-shows and cancellations charges.

Sep 2004- June 2009

Vertilux, Ltd.

Customer Service Representative

-Helping customer in all aspects using the company management system and trying to meet their expectations with the best of my know ledges.

-Processing information for regular and new customer.

-Answering phones, creating invoices for customer along with the cash of the regular sales.

-Inventory control

December 2003– June 2004

Doubletree

Front Desk Agent

-Provide guidance as the Front Office Agent and ensure consistent quality of customer.

-Making sure customer gets the best quality &service.

-Daily use of the cash register and multiple lines phone.

March 2002 - April 2003

Beal’s Outlet

Customer Service

- Helping customer & answering questions

- Daily use of the cash register and floor maintenance.

- Assist with monthly inventory counting.

EDUCATION

- Miami Dade Community College

.- Us patrol of Miami

-Security officer

-Beauty school of America

-South Miami senior High School

-High school diploma

-Everest

SKILLS AND LANGUAGES

. - Computer skills: Microsoft Excel, Word, Power Point, Windows XP/98/95. Opera Software, IQWARE

.- Cash register, PBX operator, File

.- Honest hard working and dependable

.- Excellent communication skill

- English and Spanish

PROGRAMS

-Azzly

-Edge MED

-Zen Charts

-Reliance Laboratories

References available upon request

Contact this candidate