Customer Service Human Resources
Resume:
Deborah (Debby) M. Knottnerus
**** *********** **** ** *********, IA 52327
Home Phone 319-***-****
SUMMARY Mercy Hospital Iowa City 8-29-2016 to 10-19-2017
* Background in Human Resources and accounting, business management, customer service and insurance.
* Emphasis in working independently, highly organized, dependable and responsible
* Flexible, attentive to detail, and the ability to effectively respond to customer needs.
WORK HISTORY
Mercy Hospital Iowa City, Patient Accounts( Receivables), August 29th to October 19th 2017
Applied payments to patients accounts
Deposits ACH, ERA’s and EFT’S
Insurance: Medicare, Medicaid, Credit cards from insurance companies and customer credit cards.,
Answered phones & helped customers with payments and to answer questions on their accounts.
Called and e-mailed insurance companies and patients.
Posted collection payments
Posted Hospice payments
Handled money from the clinics (24)
Spreadsheets
Hospital Computer programs STAR & EHS
HCFA’s
All incoming mail for our department
Medial Records
Patient refunds
Administrative Assistant, Activity Director & Dietary Supervisor-3-6 2008 to 11-19-2015
Balance and Reconcile several checkbooks
Payroll & deductions for Health, Dental, Garnishments, 401(k)
Accounts receivable & payables and process checks
Meet and greet all customers and show them to their correct destination
Answer Multi-Line phone system
Cook for 45+ when needed
Hire dietary staff and volunteers & train new staff
Order all food and supplies for Dietary
Statements for Care Center and Apartments
Make Deposits & ACH Deposits
Keep track of public and family Donations
Meet with families, hospice personal in Care Conferences
Activity Director for all Resident’s
Medical Records
Cashier, Hy-Vee (Waterfront Drive) 2- 2005-2- 2010
* Wait on customers and use a computerized cash register
* Handle large amounts of cash
* Attend to customer’s needs and questions
Human Resource Asst., Hawkeye Foodservice Distribution 8-199*-**-****
* Helped employees with any questions or concerns that they had
* Back up receptionist for multi-phone lines, voice mail and e-mail
* Oversaw office equipment and order all supplies for the Media Center and the HR office
* Kept track of the wage and salary book for the company
* Did all reviews for 400+ employees and all their job descriptions
* Office equipment usage: typewriter, laser printers, fax machine, postage machine, copy machines, calculator, multi line phone system, voice mails system.
* Computer skills: Windows 2000, Print shop, label maker, excel, micro soft word,
Abra-human resource and payroll software, Food Distribute software, Acrobat reader,
* Made all new hire folders from start to finish
* Met with new employees to discuss employee benefits and to welcome them to Hawkeye
* Set up Interviews Company wide
* Back up payroll clerk
* In charge of all employment ads for 3 locations
* In charge of all backgrounds checks and drug screens at all 3 locations
* Did EEOB’s Reports for 7 years
* Good knowledge on 401(k) and health insurance (EOBS) and some medical coding (Wellmark Blue Cross/Blue Shield) and also workers comp. and the company’s benefits
* Knowledge of Dental, Vision and Flex plans
* Position required the ability to work independently, confidently, to meet deadlines,
highly organized, be able to change direction in a flash, honesty, to be able to communicate with all types of employees throughout the company, owners, executive management, middle management and employees
* Was on the employee relations committee for the company
* Helped plan our company picnics and winter parties
* Made all employee handbooks and certain forms that were required for Human Resources and the sales force and also other departments with in the company
* Responded to and explained policies and procedures to clients
EDUCATION
Attended Kirkwood College for Human Resources & Accounting 1 years.
Several Continuing Education classes for Human Resources and Administrative Assistant
Certificates in: Microsoft Word 1 & 2, Excel 1 & 2,
From New Horizons Computer Center in Cedar Rapids
Attended Fred Pryor courses on the following: Telephone etiquette & customer service, grammar and spelling usage
Attended Lensing’s Ltd. Seminars (12 seminars on grief-related topics
90 Hr. Dietary Supervisor Course
Certificate, Travel Agent School (12 week program), Kirkwood Community College,
Great knowledge Quicken books, Excel, Outlook, Kronos and Microsoft office
Graduate of West High School in Iowa City, IA
References:
Dorothy A. Goody
Old Boss
Iowa City IA 52240
Anita Skriver
Worked with her & Friend
Kevin Shaffer
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