Customer Service Human Resources

Location:

Riverside, IA, 52327

Posted:

October 06, 2017

Contact this candidate

Resume:

Deborah (Debby) M. Knottnerus

**** *********** **** ** *********, IA 52327

Home Phone 319-***-****

SUMMARY Mercy Hospital Iowa City 8-29-2016 to 10-19-2017

* Background in Human Resources and accounting, business management, customer service and insurance.

* Emphasis in working independently, highly organized, dependable and responsible

* Flexible, attentive to detail, and the ability to effectively respond to customer needs.

WORK HISTORY

Mercy Hospital Iowa City, Patient Accounts( Receivables), August 29th to October 19th 2017

Applied payments to patients accounts

Deposits ACH, ERA’s and EFT’S

Insurance: Medicare, Medicaid, Credit cards from insurance companies and customer credit cards.,

Answered phones & helped customers with payments and to answer questions on their accounts.

Called and e-mailed insurance companies and patients.

Posted collection payments

Posted Hospice payments

Handled money from the clinics (24)

Spreadsheets

Hospital Computer programs STAR & EHS

HCFA’s

All incoming mail for our department

Medial Records

Patient refunds

Administrative Assistant, Activity Director & Dietary Supervisor-3-6 2008 to 11-19-2015

Balance and Reconcile several checkbooks

Payroll & deductions for Health, Dental, Garnishments, 401(k)

Accounts receivable & payables and process checks

Meet and greet all customers and show them to their correct destination

Answer Multi-Line phone system

Cook for 45+ when needed

Hire dietary staff and volunteers & train new staff

Order all food and supplies for Dietary

Statements for Care Center and Apartments

Make Deposits & ACH Deposits

Keep track of public and family Donations

Meet with families, hospice personal in Care Conferences

Activity Director for all Resident’s

Medical Records

Cashier, Hy-Vee (Waterfront Drive) 2- 2005-2- 2010

* Wait on customers and use a computerized cash register

* Handle large amounts of cash

* Attend to customer’s needs and questions

Human Resource Asst., Hawkeye Foodservice Distribution 8-199*-**-****

* Helped employees with any questions or concerns that they had

* Back up receptionist for multi-phone lines, voice mail and e-mail

* Oversaw office equipment and order all supplies for the Media Center and the HR office

* Kept track of the wage and salary book for the company

* Did all reviews for 400+ employees and all their job descriptions

* Office equipment usage: typewriter, laser printers, fax machine, postage machine, copy machines, calculator, multi line phone system, voice mails system.

* Computer skills: Windows 2000, Print shop, label maker, excel, micro soft word,

Abra-human resource and payroll software, Food Distribute software, Acrobat reader,

* Made all new hire folders from start to finish

* Met with new employees to discuss employee benefits and to welcome them to Hawkeye

* Set up Interviews Company wide

* Back up payroll clerk

* In charge of all employment ads for 3 locations

* In charge of all backgrounds checks and drug screens at all 3 locations

* Did EEOB’s Reports for 7 years

* Good knowledge on 401(k) and health insurance (EOBS) and some medical coding (Wellmark Blue Cross/Blue Shield) and also workers comp. and the company’s benefits

* Knowledge of Dental, Vision and Flex plans

* Position required the ability to work independently, confidently, to meet deadlines,

highly organized, be able to change direction in a flash, honesty, to be able to communicate with all types of employees throughout the company, owners, executive management, middle management and employees

* Was on the employee relations committee for the company

* Helped plan our company picnics and winter parties

* Made all employee handbooks and certain forms that were required for Human Resources and the sales force and also other departments with in the company

* Responded to and explained policies and procedures to clients

EDUCATION

Attended Kirkwood College for Human Resources & Accounting 1 years.

Several Continuing Education classes for Human Resources and Administrative Assistant

Certificates in: Microsoft Word 1 & 2, Excel 1 & 2,

From New Horizons Computer Center in Cedar Rapids

Attended Fred Pryor courses on the following: Telephone etiquette & customer service, grammar and spelling usage

Attended Lensing’s Ltd. Seminars (12 seminars on grief-related topics

90 Hr. Dietary Supervisor Course

Certificate, Travel Agent School (12 week program), Kirkwood Community College,

Great knowledge Quicken books, Excel, Outlook, Kronos and Microsoft office

Graduate of West High School in Iowa City, IA