Project Manager Management
Resume:
Gerard A Pastore
** ******* **** ***** *****, New York 11790
E mail- ac2mq5@r.postjobfree.com
Summary
IT professional with over 22 years’ experience in all phases of a project life cycle, aiding organizations in meeting strategic goals, completing projects on budget, on time and on schedule. Acted in roles of business analyst, product manager, project manager and development team manager.
IT Experience
Software:
Microsoft Office, Project, Visio, Word, Excel, PowerPoint, SAS, SAP, ASE/Business Objects, Oracle, MS SQL Server, MySQL, DB2, IBM Cognos, QlikView, Tableau, TIBCO Spotfire, SharePoint, Team Foundation Server (Ticket Tracking System) and Balsamiq Mockups.
Systems:
Windows, UNIX, Linux, Mac OS X, Apple iOS, Android, First Data and PeopleSoft.
Certifications
Technical Business Analyst Workshop 1, 2, 3 and 4 within Aon.
Employment
Senior Business Technical Analyst for Aon Corporation Jericho, NY (2/2014 to Present)
Senior Business Analyst who serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possess expertise in the business unit(s) supported, as well as, an understanding of the IT organization's systems and capabilities.
Key responsibilities:
Involved in mobile applications development collaborating with Business Users, Project Managers, Product Managers, and other Business Analysts to elicit and gather requirements. Occasionally serve as the project lead on smaller, well defined projects.
Provide support to Systems Managers in mobile project initiation activities.
Skills include influencing, negotiation, and building consensus between different departments within Aon.
Experienced in working in both short and long term iterative development life cycles (Agile and Waterfall).
Involved in mobile app development with offshore development teams to insure that all IT groups and vendors have the sufficient clarity towards requirements and appropriate detailed requirements.
Responsible for working with the business to manage the user acceptance testing processes for new functionality including documentation, training, issue management on mobile, software and web development based projects.
Responsible for project metrics for requirements, design, and development.
Possess excellent communication and negation skills.
Business Analyst for Aon Corporation; Jericho, NY (3/2009 to 2/2014)
Key responsibilities:
Responsible for requirement gathering within the G.A.T.E. application (Aon's Global Assessment and Talent Engine which provides online assessments to 10 million candidates per year).
Responsible for the creation and execution of QA for all client implementations prior to client launch.
Provide constant updates to management regarding overall performance of clients once implemented in G.A.T.E.
Interact with clients on a day to day basis regarding issues or necessary updates to the G.A.T.E. platform.
Work with the offshore development team to QA and implement those client changes within G.A.T.E.
Responsible for the management of each quarterly code roll.
Liaison between the business side and the offshore development team to ensure all development ticket deliveries are provided in a timely manner and fully tested.
PeopleSoft Project Manager/Business Analyst (Provider of outsourced Staffing Management services) for COMFORCE Corporation; Woodbury, NY (2/2007 to 3/2009)
Worked within a cross functional project team to define project scope and specifications; develop project plans and assign and coordinate tasks, document procedures and assuring timeliness and quality of work.
Key responsibilities:
Created requirement documentation for PeopleSoft project implementations.
Ensured communications of project status and key issues to upper management.
Managed scope and change control on PeopleSoft related projects.
Managed implementations, upgrades, estimating, planning and scheduling project activities and team resources.
Interacted effectively with business and technology groups in order to deliver highly effective solutions.
Managed business priorities and project requirements.
Coordinated development and testing efforts between functional, technical and user groups. Managed issue tracking and creating project documentation. Provided production support and functionality enhancements to improve HR and Payroll efficiencies.
Business Analyst/Project Manager (Third Party Credit Card Issuance)
Cardholder Management Services; Woodbury, NY (3/2002 to 2/2007)
Key responsibilities:
Planned full project life cycle from budgeting process through development to post deployment support. Communicated project life cycle milestones through documentation including Statement of Work, Risk Management Plan, Service Line Agreements, Requirements and Design Documents and Post Deployment Reviews. Managed and reported project status of tasks, milestones, issues, schedule, quality assurance and budget.
Responsible for all projects within the entire bank to develop and implement computer models that evaluate the credit, delinquency and bankruptcy risks of consumers using credit bureau data and repayment history on consumer loans.
Developed strategies to aggressively manage account activity using behavior scoring, credit file data and proprietary risk management evaluations systems within the First Data Resources system (FDR).
Acted as a liaison between Card works and current vendor, FDR. Responsible for all negotiations with the vendor regarding contracts, pricing, special projects and system enhancements.
Responsible for research and selection of the vendor used for the implementation of the online bill pay project. Managed vendor relationship through post implementation support, contract negotiations and development. Coordinated the entire implementation between the vendor, FDR, IT and our call center to ensure a smooth implementation.
Developed and produced weekly It Status meetings between Application Development and Technical Services to establish and coordinate the exchange of information.
Managed QA analysts, developing test plans, scripts and UAT’s based on functional and performance specifications.
Managed the implementation of new Call Center sites and other Call Center projects.
Project Manager (Payroll Processing) Huntington Business Systems;
Nesconset, NY (4/2000 to 3/2002)
Key responsibilities:
Provided consulting support in Project Management, Quality Assurance, web design and development for several projects relating to the development and installation of Payroll and Human Resources management systems.
Efficiently source negotiate, purchase, install, maintain, upgrade test analyze and evaluate system hardware/ software.
Test and install Web hosting and Internet/Intranet applications on and off site.
Installed completed payroll application, components and completed system on client’s network. This included the completed SQL 7/Oracle 8 database, web browser components and the Windows based control module. Worked with Network Engineers to reconfigure their existing firewall settings to allow access to their network and ensure a successful install.
Installed and configured Cisco VPN Client for all clients so that modifications, enhancements, upgrades and troubleshooting could be performed when necessary.
Managed system IT projects, automated web based payroll applications for such noted clientele as Merrill Lynch, Fleet Bank and Kaplan Educational Services.
Created and initiated innovations to new and existing IT applications which served as “blueprints” for development of detailed functional specifications and process flows.
Business Analyst/Project Manager (Third Party Credit Card Issuance) European American Bank; Garden City, NY (7/1997 to 4/2000)
Key responsibilities:
Developed and administered the creation of custom project plans appropriate for use in the implementation of new credit card programs, products, conversions of acquired portfolios and other projects.
Demonstrated high level of understanding in various sub systems and products currently utilized by the entire organization.
Evaluated and provided recommendations or the implementation and use of new products or modifications of existing products.
Performed in depth analysis and evaluation of systems functionality ensuring consistent and accurate operation.
Re engineered the existing Plastic (Credit Card) and Paper (i.e. Agreements, Benefit Brochures, Buck slips, etc.) correspondence system and initiated quality measures according to compliance and legal regulations.
Assistant Manager (Credit Card Fraud Detection) First Data Corporation
Melville, NY (5/1995 to 7/1997)
Key responsibilities:
Monitored merchant daily reports for accounts that ranged from $1000 to $70 million in annual bankcard volume to uncover fraud, which resulted in detection of numerous fraud cases.
Provided financial institutions with status reports detailing fraud activity, fraud risk factors and charge back reserve accounts.
Highlighted key trends to assist clients to protect their assets.
Directly responsible for the supervision of three fraud analysts.
Provided Senior Management with bi monthly status reports outlining our client’s fraud ratios and recoveries.
Education
BBA Degree in Management, with Computer Science Concentration
Graduated June 1990, Dowling College –Oakdale, NY.
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