Customer Service Sales

MARYAM ASYIKIN BTE ASMURI

EMAIL : *********@*******.***

MOBILE NO : 85084214

ADDRESS : BLK 259 BUKIT BATOK EAST AVE 4 #04-377 S(650259)

EXPERIENCE

NARS

Robinsons, The Heeren

Feb 2017 – present

Permanent Part Time

BEAUTY ADVISOR / MAKE UP ARTIST

Handling customers’ queries and helping them to find the products that meet their needs

Explaining and demonstrating how products work

Performing makeovers

Handling cash and credit transactions

Build customer relations through follow-up calls

Maintaining monthly, weekly and daily reports of transactions and meeting sales target

Ordering, managing and taking out stocks and/or arranging for a specific product to be delivered

Reasons for leaving: -

THE BLACK SWAN

Tanjong Pagar

Oct 2016 – Feb 2017

Permanent Part Time

SERVER / CASHIER

Handling cash and credit transactions

Take and serve orders, answer customer’s queries and make recommendations for other products

Reasons for leaving: -

TANJONG BEACH CLUB

Sentosa Island

May 2016 – Oct 2016

Part Time

CASHIER

Handling cash and credit transactions

Answer customer’s queries

Reasons for leaving: Transferred to the Black Swan

RISTORANTE DA VALENTINO

Turf City

Jan 2014 – July 2015

Full Time

ASSISTANT HEAD RECEPTIONIST

Manage the front desk by receiving incoming calls, greeting and attending to customers

Handling and taking reservations by phone

Assist customers with answers to queries, and proffer solutions to issues within my capacity

Draw up customer’s bookings for tables and ensure that tables are set before their arrival

Keep clear and neat records of guests who visit the restaurant

Inform walk-in guests about the availability of tables and direct them to the tables

Communicate with other staff, informing them of customer’s bookings, needs and complaints

Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

Keep clear records of payments received and make detailed notes of balance payment

Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary

Reasons for leaving: Pregnancy

SHAW THEATRES

Lido Orchard

March 2011 –March 2014

Part Time

CUSTOMER SERVICE OFFICER

Complete ticket purchase transactions by cash or credit

Perform daily office maintenance duties and complete various reports as needed

Attending to customers enquiries and resolving any concerns

Assist with other functions as instructed by the General Manager (e.g: events)

Manage inventory or sale of merchandise

Reasons for leaving: Better job offer

FOREVER 21

Orchard Road

Jan 2012 – Sep 2013

Part Time

SALES ASSISTANT

Responsible for processing cash and credit payments, and dealing with customer refunds and associated paperwork

Assisting shoppers to find the goods and products they are looking for

Provide customers with product and pricing information and any special discounts or promotions that the store is offering

Giving advice and guidance on product selection to customers

Reporting discrepancies and problems to the supervisor or manager on duty

Handling customers queries and complains

Keeping up to date with special promotions, putting up displays and attaching price tags to merchandise

Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically

Reasons for leaving: Better job offer

COTTON ON

Orchard Road

March 2008 – Aug 2011

Full Time

SENIOR SALES ASSISTANT

Ensuring high levels of customer satisfaction through excellent sales service

Maintaining outstanding store condition and visual merchandising standards

Manage point-of-sale processes

Ordering, managing and taking out stocks and/or arranging for a specific product to be delivered

Overseeing deliveries

Ensuring all stocks are delivered on time without and shortages or damages

Arrange store and window displays for products on promotion

Making sure sales targets are met

Reasons for leaving: Road Traffic Accident

EDUCATION

KAPLAN INSTITUTE

June 2017 - Present

Full Time

DIPLOMA IN COMMERCE (MARKETING MANAGEMENT)

Course Syllabus:

Introductions to Management

Accounting for Managers

Quantitative Analysis

Economics I

International Marketing

Marketing Communications

Consumer Behavior

Marketing Principle

MAKE UP FOREVER ACADEMY

May 2017

Full Time

PRO MAKE UP CERTIFICATE IN BEAUTY & FASHION

Course Syllabus:

Basic Cosmetology

Review of Morphology, Colorimetry & Corrective Colors

Eye Makeup Techniques

Light, Medium & Deep Skin Tone Makeup Styles

Makeup Techniques for Fashion Shows & Outdoor Shoots

Makeup Techniques for Mature Skin

Customization & Application of False Lashes

Corrective Eye Makeup Techniques

ITE COLLEGE WEST

Jan 2012 – Jan 2013

Full Time

NITEC IN SERVICE SKILLS (OFFICE)

Course Syllabus:

Effective Communications

Customer Service

Office Software Applications

Small Business Management

Principles of Office Administration

Business Event Organization

Basics of Personal Finance

HILLGROVE SEC SCHOOL

2002 – 2007

O LEVELS

English

Malay

Combined Humanities

Design & Technology

Date of Availability: One week

Salary Expectation: $2400

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