Customer Service Medical
Resume:
ANNA FERNANDEZ
**** **** *****, *** ***** Nevada 89156
***.******@*****.***
PROFESSIONAL SUMMARY
Skilled at software installation, upgrades, updates and hardware replacement for desktop and laptop. Knowledgeable about networking, implementing preventive maintenance, troubleshooting physically/remotely and repairing malfunctioning hardware and software for desktop, deskphone, laptop, printers and mobile devices.
SKILLS
Desktop and laptop repair
Internal components installation
Virus/spyware scanning, removal and related activities knowledge
Network setup and repair
Has knowledge on Microsoft Word/Excel/Access/Powerpoint
Cloud Based Desktop Virtual Environment Experienced (Using Citrix Receiver and RDP Connection)
Organized, professional, articulate, patient, able to work under high stress, self-motivated, eager to learn, punctual and dependable.
Asset Management
Focused
Requires minimal supervision and is self-directed.
Able to multi-task and prioritize multiple projects.
Excellent remote support
Fast Learner
Excellent in Customer Service
Troubleshoot EMR (Electronic Medical Record Experienced- Mckesson and HCHB)
WORK HISTORY
Remote - IT Support tech April 2016 - present
Mission Healthcare San Diego
Analyze and troubleshoot and or install systems such as computer software and peripherals windows systems (Windows 7, 8 and 10), telephones (NEC), printers (Sharp, Canon and HP), faxes and electronic Fax (SFAX), and other office equipment;
Implement basic hardware and software security principles and preventive maintenance (Mobileiron, IT Brain, Maas 360, Windows Intune, Malwarebytes and Avast).
Configure computers to connect to an existing network
Troubleshoot components of desktop computer, deskphone, laptop, printers and mobile devices (iPhone & Android phones).
Organized forms, create and update existing processes, filed records and prepared correspondence and reports.
Solves issue remotely(via Teamviewer and Showmypc), through phone and via email.
Setting up VPN through Sonicwall firewall and VOIP phone.
Using Zendesk for ticketing system.
Asset Management through Verizon admin, Pandadoc admin and Maas 360 admin.
Troubleshoot EMR (Electronic Medical Records) - Mckesson and HCHB
IT Support tech June 2014 - present
Mission Healthcare San Diego
Analyze, troubleshoot, repair, maintain and or install systems such as computer hardware and peripherals windows systems (Windows 7, 8 and 10), telephones (NEC)(Yealink), printers (Sharp, Canon, HP and Ricoh), faxes and electronic Fax (SFAX), and other office equipment;
Implement basic hardware and software security principles and preventive maintenance (uses IT Brain, Maas 360, Windows Intune, Malwarebytes and Avast).
Configure computers to connect to an existing network
Assemble, troubleshoot, replace and upgrade components of desktop computer, laptop and mobile devices (iPhone & Android phones).
Organized forms, create and update existing processes, filed records and prepared correspondence and reports.
Solves issue remotely(via Teamviewer and Showmypc), through phone and via email.
Setting up VPN through Sonicwall firewall.
Setting up VOIP phones.
Using Zendesk for ticketing system.
Asset Management through Verizon admin, Pandadoc admin and Maas 360 admin.
Travelling to different Company Branches and Buildings if needed.
Troubleshoot EMR (Electronic Medical Records) - Mckesson and HCHB
Laboratory experience relative to IT Essentials 1 year
Assemble, troubleshoot, replace and upgrade components of desktop computer and laptop.
Install and navigate an operating system.
Install and share printer.
Configure computers to connect to an existing network
Implement basic hardware and software security principles and preventive maintenance.
On-the-Job Training (encoder 2007
American Power Conversion – Philippines
Added new material to file records and created new records.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
EDUCATION
UDEMY
May 2017 - Present
Online Certification Course
CompTIA Security+ Certification
SYO-401. The Total Course
UDEMY October 2016 - Present
Online Certification Course
New CCNA version review
CCNA 2016 – CCNA 200-125
Certification Course
July 2014 – Dec 2015
Cisco Networking Academy Program
CCNT/CCNA
National City Adult School – San Diego, CA
Saisoft Inc.,
2015 – Dec 2015
Free State Funded IT Training
MSF – 410 class (852) Live Classroom Online
Installation and Configuration of Windows Server 2012
Certification Course
July 2013- April 2014
Cisco Networking Academy Program
IT Essentials
Imperial Beach Adult School – Imperial Beach, CA
Bachelor of Science: Computer Engineering 2008
San Sebastian College Recoletos de Cavite – Philippines
High School Diploma: Secondary Education 2001
Cavite National High School – Philippines
ACHIEVEMENTS
CCNA Certified Sept 2016 - 2019
CCENT Certified July 2016 - 2019
Installation and Configuration of Windows Server 2012
(5 weeks Training Completion) Dec 2015
Cisco Certification Course Completion (Network Administrator) Dec 2015
Cisco Certification Course Completion (Network Technician) June 1, 2015
CompTIA A+ Certified
May 29,2014 – May 29, 2019
Cisco Certification Course Completion (IT Essentials) April 15, 2014
Bachelors Degree in Computer Engineering March 27,2008
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