ANNA FERNANDEZ

**** **** *****, *** ***** Nevada 89156

619-***-****

ac2mns@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled at software installation, upgrades, updates and hardware replacement for desktop and laptop. Knowledgeable about networking, implementing preventive maintenance, troubleshooting physically/remotely and repairing malfunctioning hardware and software for desktop, deskphone, laptop, printers and mobile devices.

SKILLS

Desktop and laptop repair

Internal components installation

Virus/spyware scanning, removal and related activities knowledge

Network setup and repair

Has knowledge on Microsoft Word/Excel/Access/Powerpoint

Cloud Based Desktop Virtual Environment Experienced (Using Citrix Receiver and RDP Connection)

Organized, professional, articulate, patient, able to work under high stress, self-motivated, eager to learn, punctual and dependable.

Asset Management

Focused

Requires minimal supervision and is self-directed.

Able to multi-task and prioritize multiple projects.

Excellent remote support

Fast Learner

Excellent in Customer Service

Troubleshoot EMR (Electronic Medical Record Experienced- Mckesson and HCHB)

WORK HISTORY

Remote - IT Support tech April 2016 - present

Mission Healthcare San Diego

Analyze and troubleshoot and or install systems such as computer software and peripherals windows systems (Windows 7, 8 and 10), telephones (NEC), printers (Sharp, Canon and HP), faxes and electronic Fax (SFAX), and other office equipment;

Implement basic hardware and software security principles and preventive maintenance (Mobileiron, IT Brain, Maas 360, Windows Intune, Malwarebytes and Avast).

Configure computers to connect to an existing network

Troubleshoot components of desktop computer, deskphone, laptop, printers and mobile devices (iPhone & Android phones).

Organized forms, create and update existing processes, filed records and prepared correspondence and reports.

Solves issue remotely(via Teamviewer and Showmypc), through phone and via email.

Setting up VPN through Sonicwall firewall and VOIP phone.

Using Zendesk for ticketing system.

Asset Management through Verizon admin, Pandadoc admin and Maas 360 admin.

Troubleshoot EMR (Electronic Medical Records) - Mckesson and HCHB

IT Support tech June 2014 - present

Mission Healthcare San Diego

Analyze, troubleshoot, repair, maintain and or install systems such as computer hardware and peripherals windows systems (Windows 7, 8 and 10), telephones (NEC)(Yealink), printers (Sharp, Canon, HP and Ricoh), faxes and electronic Fax (SFAX), and other office equipment;

Implement basic hardware and software security principles and preventive maintenance (uses IT Brain, Maas 360, Windows Intune, Malwarebytes and Avast).

Configure computers to connect to an existing network

Assemble, troubleshoot, replace and upgrade components of desktop computer, laptop and mobile devices (iPhone & Android phones).

Organized forms, create and update existing processes, filed records and prepared correspondence and reports.

Solves issue remotely(via Teamviewer and Showmypc), through phone and via email.

Setting up VPN through Sonicwall firewall.

Setting up VOIP phones.

Using Zendesk for ticketing system.

Asset Management through Verizon admin, Pandadoc admin and Maas 360 admin.

Travelling to different Company Branches and Buildings if needed.

Troubleshoot EMR (Electronic Medical Records) - Mckesson and HCHB

Laboratory experience relative to IT Essentials 1 year

Assemble, troubleshoot, replace and upgrade components of desktop computer and laptop.

Install and navigate an operating system.

Install and share printer.

Configure computers to connect to an existing network

Implement basic hardware and software security principles and preventive maintenance.

On-the-Job Training (encoder 2007

American Power Conversion – Philippines

Added new material to file records and created new records.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

EDUCATION

UDEMY

May 2017 - Present

Online Certification Course

CompTIA Security+ Certification

SYO-401. The Total Course

UDEMY October 2016 - Present

Online Certification Course

New CCNA version review

CCNA 2016 – CCNA 200-125

Certification Course

July 2014 – Dec 2015

Cisco Networking Academy Program

CCNT/CCNA

National City Adult School – San Diego, CA

Saisoft Inc.,

2015 – Dec 2015

Free State Funded IT Training

MSF – 410 class (852) Live Classroom Online

Installation and Configuration of Windows Server 2012

Certification Course

July 2013- April 2014

Cisco Networking Academy Program

IT Essentials

Imperial Beach Adult School – Imperial Beach, CA

Bachelor of Science: Computer Engineering 2008

San Sebastian College Recoletos de Cavite – Philippines

High School Diploma: Secondary Education 2001

Cavite National High School – Philippines

ACHIEVEMENTS

CCNA Certified Sept 2016 - 2019

CCENT Certified July 2016 - 2019

Installation and Configuration of Windows Server 2012

(5 weeks Training Completion) Dec 2015

Cisco Certification Course Completion (Network Administrator) Dec 2015

Cisco Certification Course Completion (Network Technician) June 1, 2015

CompTIA A+ Certified

May 29,2014 – May 29, 2019

Cisco Certification Course Completion (IT Essentials) April 15, 2014

Bachelors Degree in Computer Engineering March 27,2008

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