Information Technology Head
Resume:
MANISH KUMAR
C-*OOD, UGF,
Gurunanak Pura,
Laxmi Nagar,
Delhi – 110092,
Email : **********@*****.***
Mobile : +91-981*******
LinkedIn : in.linkedin.com/pub/manish-kumar/1/684/b39 Skype : manish17nov
Introduction & Overview of Job:
A Seasoned Multi-Skilled Hospitality IT Professional with good all-round supervisory and technical expertise having 15+ years of IT & Telecom infrastructure management, Project Management, Pre-Opening experience in Hospitality Industry maintaining highest IT standards, preparing and advising on technology budget, project implementation, staff management, vendor relationship, supporting and trouble-shooting diverse Property Management Systems (PMS), network administration, POS terminals, EPABX and host of Windows & proprietary OS.
Extensive knowledge of: Microsoft Windows Server 200x, Microsoft Office 20xx, wired and wireless networking skills, desktop and server hardware and antivirus, remote support products, servers and computer peripherals, interfaces, OPERA, Micros, Shawman, Alif systems, IDS Next 6i, Website management, Database management, Software Development, SEO, Google Adwords. Developed small to medium-sized applications, acquired proficiency in maintaining mission-critical servers & processes, anti-virus & security policies, telecom & technology operations, office equipment, documentation, providing training, etc. and fully conversant with hotel operations. IT Infrastructure Design
• Analyzing the requirement of building network / server / datacenter for new units/office locations.
• Give technical & functional inputs to finalize solution to the business.
• Make RFP for commercial negotiations in Order to design the required IT Infrastructure IT Infrastructure Setup
• Review & monitor the SLA of the team in terms of the installation, configuration, validation, testing till the commissioning of the new projects.
• Troubleshoot the queries/challenges during the initiation phase of the project. Project Management
• Drive the IT Infrastructure related project in the Business units.
• Review the status of the project, troubleshoot technical issues. Seek approval from the various department & share with the team for execution.
• Engage with the SME & vendor to streamline the project on a broad level. Management of IT Infrastructure
• Manage the infrastructure in the business units & all the data centers to provide the uptime & availability as per agreed SLA's.
• Explore new technologies to improve the availability of the IT infrastructure and reduce cost. Enhance the Security of IT Infrastructure
• Review the security reports in the organization from the subordinates, supervises the Maintenance of security related devices & policies. Continuously explores new technologies to make it more secure.
• In order to ensure high security & data loss prevention. Cost Reduction
• Continuously work on reducing the operational cost of running IT infrastructure and make it world class.
IT Security area:
Integrate IT Security into Application delivery
• Plan, check and control deployment of IT Systems with adequate IT Security controls as per the IT Security Policy.
• Ensure proper safeguards are available for secure applications. IT Security Policy Deployment
• Define, review and operationalize IT Security with respect to IT Networks, IT application Landscape, IT Infrastructure and Data Centers in order to ensure that the IT assets and the IT information is adequately protected.
IT Security Audits
• Prepare, conduct and respond to IT audits, ensure that the IT systems are adequately secured and the respective teams within and outside IT function are in compliance to set security standards. IT Security Systems and Procedures
• Conduct periodic vulnerability assessments and Penetration tests on IT systems, identify root causes, put in place mitigation controls on incidents, respond to security events to mitigate and remove security vulnerabilities on IT assets.
End user awareness
• Plan awareness programs, sensitize users, train the IT teams and third party service providers on IT systems, policies and procedures.
• Ensure high end user awareness on secure systems and compliance to IT Security. Domain Expertise:
• OPERA Ver 4. XXXX, 5. XXXX
• Fidelio Ver 6.24, 7.14
• Micros 3700 / 9700
• Micros Material’s Control
• IDS Fortune 4.0, IDS Next 6i Enterprise
• Prologic - Back Office Accounting / MMS
• Sun Financial
• Shawman’s POS/MMS/PMS/S&C
• Alif Management system: Payroll / BOSS.
• Database Management: FoxPro, SQL, Oracle
• Cloud Computing
• ASP.Net, PHP, Zoomla, Java
Personal Info:
Father’s name : Late Sri. Gopal Prasad
Date of Birth : 01/03/1977
Marital Status : Married
Educational Qualification:
• Bachelor of Science (Hons.) Chemistry, Magadh University, Bodh-Gaya.
• GNIIT from NIIT (Connaught Place Center) in year 2001. Professional Experience:
Role : DIRECTOR - IT
My Job responsibility at Hotel the Royal Plaza includes: Project Undertaken
• Managing and installed own Wireless Internet Setup for the Guest Rooms and Public Area on Controller based Ruckus access point Wireless / Nomadix and IDS Billing Server.
• System Administration on Windows-2003 & 2008 server with more than 150 nodes with Windows XP/ 2007/ OS.
• Documentation on IT & telecommunications infrastructure, systems & software, manuals & guides.
• Planned the data network of the property in terms of location, services & equipment for administrative, guest floors and public areas.
• Planned telecommunication needs for the property in terms of type of services, user location, numbering plan, set types & numbers required.
• Identified software requirements for setting up the data and mail network and facilitating effective user PC usage.
• Identified for PC & hardware data security requirements towards firewall and anti-virus software.
• Drew up PMS user rights & policies for PMS modules, enlisted IT, telecommunications & office equipment’s at their disposal.
• Identified & enlisted suppliers for Non-PMS features like Attendance Recording machines, Employee ID Card, Online Reservations, Visitor Management etc.
• Identified various interfaces and held meetings up with support partners to co-operate in providing quality interface products.
• Identified systems requiring periodical backups in terms of folders, data volume, backup frequency, backup software, drive & media.
• Identified requirements of Point-Of-Sale retail products in terms of outlets, POS, slip & kitchen printers and ancillary services & equipment’s.
• Switchover from IDS Fortune Enterprise v4 to OPERA V5, Micros-9700, MMS, S&C and ALIF BOSS & Prism Payroll Successfully in 2009
• Annual IT budget, Budget Planning & Management. Providing cost effective solutions.
• Documentation for the server and all configuration settings. Manage inventory for all IT equipment received, issued or retired.
• Up gradation of Hotel Network backbone from UTP to Fiber cables on Layer 2 & Layer 3 Managed switches.
• Installation of IP-TV (Interactive TV) for the guest rooms for approximately 550 nos of TV’s.
• Managing the Google adword’s, PPC, SEO activities and Online Booking portals to boost up Hotel sales.
Wyndham Dwarka, New Delhi (Now ITC Welcome Dwarka) Aug-2010 to Feb-2011 My Job responsibility as IT Manager a Pre-Opening team member includes:
• Setup & planning of the softwares (OPERA, MICROS 9700, Alif BOSS & PRISM, PROLIFIC Mms) for the entire hotel operation.
• Planning of the network diagram of the property in terms of location, services & equipment for administrative, guest floors, Mall and public areas.
• Planned telecommunication needs for the property in terms of type of services, user location, numbering plan, set types & numbers required.
• Decided on Internet needs for the property in terms of administrative and guest users, type of service & bandwidth and locations.
• Identified software requirements for setting up the data and mail network and facilitating effective user PC usage.
• Identified for PC & hardware data security requirements towards firewall and anti-virus software.
• Identified & enlisted suppliers for non-PMS features like Attendance Recording machines, Employee ID Card, Online Reservations,
• Identified various interfaces and held meetings up with support partners to co-operate in providing quality interface products.
• Identified systems requiring periodical backups in terms of folders, data volume, backup frequency, backup software, drive & media.
• System Administration on Windows-2003/Windows 2008 server with more than 100 nodes with Windows XP / Windows 7 Operating Systems.
• IT budgeting, Budget Planning & Management. Providing cost effective solutions.
• Documentation for the server and all configuration settings. Manage inventory for all IT equipment received, issued or retired.
• Co-ordination with IT vendors for AMC and IT purchases. Worked with IBIS Gurgaon (A Unit of Accor Hotels) as IT Manager. My Job responsibility includes:
• System Administration on Windows-2003 server with more than 50 nodes with Windows Windows XP Operating Systems.
• Co-ordination with the Bangkok IT-Team for IT requirements and support.
• Looking after the Entire Network and Handling the wi-fi in the Lobby and Wired Network in the Rooms.
• Annual IT budget, Budget Planning & Management. Cost effective solutions.
• Documentation for the server and all configuration settings. Manage inventory for all IT equipment received, issued or retired.
• Scheduled and Unscheduled Backup of data
• Co-ordination with IT vendors for AMC and IT purchases. Worked with Jaypee Residency Manor, Mussoorie as Systems Manager. My Job responsibility includes:
• System Administration on Windows-2003 server and Windows 2000 Server, with more than 80 nodes with Windows 2000 Professional / Windows XP / Windows 98 Operating Systems.
• Successfully migrated the hotel from Fidelio to OPERA Ver 4.0 and Shawman’s POS to Micros 9700.
• Successfully Deployed Micros POS Ver 3700 for the restaurants and Laundry.
• Mail Server deployment for the entire hotel on M-Daemon.
• Handling Avaya Definity telephone exchange for over 500 admin and guests extensions. Troubleshooting with Avaya Exchange in terms of its software and configuration part. Looking after the Digital & IP Based telephony.
• Responsible for all kind of IT related training.
• Co-ordination with IT vendors for AMC and IT purchases.
• Installed and managing the Wireless Network (Wi-fi) in the lobby and banquet areas.
• Deployment of internet billing server for the back office and Guest Rooms.
• Scheduled and Unscheduled Backup of data using Veritas Backup.
• Deployment of Antivirus server to make hotel a Virus-risk free environment.
• Updation of official website www.jaypeehotels.com Worked with The Metropolitan Hotel Nikko as Manager – IT. My Job responsibility includes:
• System Administration on Windows-2003 server, with more than 90 nodes with Windows 2000 Professional.
• System administration on Linux Server for Micros POS with nine POS terminals.
• Updation of official website of the hotel www.hotelnikkodelhi.com
• Mail Server deployment for the entire hotel on M-Daemon.
• Smooth Functioning of Information Technology Department.
• Managing a Team of four skilled IT-Peoples.
• Updation and troubleshooting of Hotel Software’s Like: Micros, Fidelio, Prolific, Payroll, etc.
• Responsible for Daily Sales Report to General Manager.
• Responsible for all MIS reports.
• Responsible for all kind of IT related training.
• Co-ordination with IT vendors for AMC and IT purchases.
• Antivirus Server deployment.
• Successfully executed the project for newly setup Spa & Health club at The Hotel. Worked with Habitat World at India Habitat Center as an Assistant Manager – IT.
• Maintenance & updation of Official Websites of the HABITAT WORLD and its Parent Company Old World Hospitality.
• Setup of E-Trust Firewall and distribution of Internet through firewall with IT team.
• Maintenance, Linking Up and Setting up of Various Systems on Ethernet LAN and connecting all Peripheral Devices like, Node, Remote Printer Server through Windows 2000.
• Planning Hardware Configurations for the Network and Supervising all Hardware Implementation and Configuration.
• Implementing Networking and IT in all new Outlets and Departments at Habitat World with IT team.
• Responsible for all Kinds of Hardware, Software, Networking and Web related Troubleshooting.
• Implementation of WI-FI (Wireless Internet Connection) with Spectra net Team.
• Managing Vectron Commander Software for London Office from India. Worked as a Technical Support Executive with Teleatlas India Pvt. Ltd., A Belgium based MNC, deals with the car navigation system software.
• Responsible for All type of Trouble Shooting of Hardware and software installation. Trouble Shooting of Network on Windows NT.
• Proudly been the part of Delhi Car Navigation system team.
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