EXPERIENCE SUMMARY:

Over * years technical experience with IT industry in both insurance and healthcare domains and 7+ years of techno-functional experience in Guidewire Product Testing in ClaimCenter, PolicyCenter, BillingCenter Implementation. At present, leading the Message Broker Testing team at onshore for a prestigious client in UK who is implementing Claimcenter and in the verge of binding for PolicyCenter Implementation.

Proficient Knowledge, Experience and Expertise in Guidewire Insurance Products has made me lead the testing team both at Offshore & Onsite for the past 4 years. Technically sound knowledge in Property & Liability – Policy and Claims, Personal Insurance and Commercial Insurance

Good Experience in preparing the Test Plan & Test Strategy Document. Expericed Defect Manager and host the Defect management meetings on daily basis during SIT phase.

Worked on Interface – ClaimCenter Integration Adapter for ClaimCenter, HP Quality Center v10, HP Application Lifecycle Management v11, Rally, Jira, IBM Rationale Clear Quest, IBM Rationale Requisite Pro, RQM, DB Visualizer, Toad, Soap UI, iTKO Lisa, Win SCP, IBM Rationale RQM, JIRA and Putty. Possess knowledge to work on SQL Server 2000, Oracle 9i, Visual Studio 2005/2008 and Sybase12

ISTQB/BCS Certified Tester (Foundation level), HP Certified Professional in M46 Application Lifecycle Management 11.x Software, Oracle Certified Professional in Introduction to Oracle 9i: SQL, IBM Certified Professional in DB2 Fundamentals. Cognizant Certified Professional in CSQA, General Insurance and Managed Healthcare & an AINS 21- Property & Liability Insurance certified professional

A Certified Scrum Master – very keen in taking up the Scrum Master role.

OBJECTIVE:

To excel with recognition as the Test Manager and adhere to an employer for a long term to learn, deliver, research and be a key part for employer’s growth

EDUCATIONAL QUALIFICATION:

Bachelor of Engineering in Electrical & Electronics (B. Engg) with DISTINCTION from Anna University, India

Intermediate in TamilNadu Board with 93%

High School in Matriculation Board with 90%

RELEVANT EXPERIENCE:

Guidewire Consultant – Senior Test Lead April 2017 – Till Date

ClaimCenter Message Broker Test Lead – Onshore ( Stratford-upon-Avon, United Kingdom)

Domain – Insurance, UK

I am currently leading the Message Broker team in the client location co-ordinating the offshore and the client team. And as an additional responsibility. I am the Defect Manager and host the Defect Traiging Meeting.

Guidewire Consultant – Senior Test Lead June 2015 – April 2017

PolicyCenter / ClaimCenter / BillingCenter Integration Test Lead – Offshore

Domain – Insurance, USA

The client implemented the Guidewire suite in a shot and integrating all the downstream systems. The client does business in 3 states – Alabama, Georgia & Mississippi.

The single member to handle rating throughout sprints and SIT including Ratabase validator validations

Has been responsible for all the SIT (BPF) test cases delivered to onsite for all the stories across streams

Implemented OATS tool and helped the team generate test cases for complex stories involving multiple policy types, payment instruments,states and LOBs

Defect co-ordinator from offshore and responsible for any reject defects that falls in offshore bucket

Has been a part of defect triage meeting on daily basis

Proven success in Project Management activities with demonstrated abilities in Software testing (Functional, System, Regression, Integration, System Integration Testing).

Acting as a single point of contact for the clients during the various testing phases.

Ensure deliverables are on schedule while meeting quality goals.

Good exposure in Quality Assurance: CMMI Gap analysis.

Conduct trainings for the new joiners on Insurance and Guidewire product

Have logged about 10-15 defects that has come up as a CR in the later point of time which is well appreciated by the EY offshore management.

Guidewire Consultant – Test Lead February 2014 – June 2015

PolicyCenter Data Migration Testing Lead – Offshore

Domain – Insurance, Canada

There were around 85 integration points and around 400 Mainframe legacy systems to be implemented. The ClaimCenter implementation is already done and it’s now in production. The main goal of Guidewire implementation at client side is to achieve customer satisfaction and to provide an efficient and smart work environment for their employees

Lead a 4 member offshore team, co-ordinating with clients,onsite team and offshore team

Prepared POC for the Data migration testing approach proposed by Offshore

Validating the queries written by the offshore team and educating the team on efficient querying.

Generating the metrics for the team for every Sprint

Providing Estimates and negotiating with the client for the planned hours

Holding ownership of the Data migration testing been done at offshore

Guidewire Consultant – Test Lead August 2013 – February 2014

PolicyCenter Web service Testing Lead – Offshore

Domain – Insurance, Canada

Responsibilities:

Requirement Analysis and provide inputs to the team members on handling the integration points and finalise the estimates for the Sprints

Organising Brainstorming sessions with both onshore and offshore resources in which the integrations are discussed in detail and narrow down to specific test scenarios

The test scenarios are created in the client templates and two rounds of review done at the offshore itself to ensure quality delivarable from our side

Involved in both peer review and lead review and the review logs are maintained in the client’s sharepath – the HUB

On approval of Test scenarios from onsite, the test cases are prepared and uploaded to the RQM

Test Data Mining from Mainframe Databases and creating mock up test data which facilitates 100% test coverage

Defect Logging, Defect Tracking and Defect Closure in JIRA and also Co-ordinating with the onshore team on the Rally tasks,Clarifications on requirements and business scenarios

Conducting cross-stream sessions with configuration team,integration development teams and data migration teams which is much needed for the Agile environment

Involved in the audit processes and make sure that there are no NCs on the testing process related documents

Webserive and BB testing of DuckCreek – The rating machine and other integration points include PMBT,ISC,MVPQ etc.which are trhe third policy vendors of ICBC and the internal services are also being tested like Policy search, Vehicle search etc

Product Specialist – Testing June 2010 – August 2013

Guidewire ClaimCenter – QA Offshore

Domain – Insurance, USA

Claims System in Liberty Mutual migrates towards a single point for Claim Creation and Legacy systems by means of Guidewire ClaimCenter. The integration of numerous vendor applications is being done and the integration has to be tested by UI Testing, Integration Testing, Web Service Testing, DB Testing, Regression Testing and Application Testing covering up all the current functionalities.

Requirement Analysis and providing Test Estimation for complete testing life cycle of the Integration with Guidewire ClaimCenter for every iteration

Preparation of Test Cases from raw documents like Use Case Documents and Data Mapping Requirements

Uploading the Test Suites on Quality Center/ALM and mapping them with appropriate requirements from the Requisite Pro

Test Data Design in ClaimCenter and Test Execution with all the necessary justifying documents both on the Claimcenter UI using CIA Page/Support Page and with the inbound & outbound files for the third part applicaitons

Defect Logging, Defect Tracking,Defect Retesting after the fix and Defect Closure in the QC/ALM and co-ordinating with the Dev team and BA’s for the updates about the deployment builds

Reporting Test Results to Client during Daily status meeting and Attending all module walk through meetings with Business Analysts, System Analysts, Developers and QA client counterpart

Providing UAT support by taking ownership of the OATS implementation which gives optimised test combinations

Involved in the automation of test execution using iTKo Lisa tool which starts with the uploading of test cases and test data into it, configuring the test environment in the tool and finally extrating the test reports

Product Analyst FACETS & EAGLE Migration March 2010 – June 2010

Programmer Analyst

Domain – Healthcare, USA

The purpose of UBH Admin Systems Maintenance is to provide the client with optimized administrative systems. To provide OHBS’s PBH Facets instance a mechanism(EDI Convertor Tool (EDICON) ) to convert existing Inbound 5010 transactions to 4010 format and Outbound 4010 transactions to 5010 format. UHG corporate asset functionality, retiring legacy applications, Optimizing batch data feeds to other applications, etc. Migration of the old legacy systems to Facets is one of the main goals of AS System. This involves data conversion, adding new Extensions & Interfaces to other systems, generating operational reports from Facets, etc.

Responsibilities:

Involved in design phase of EDICON tool and Unit Testing, Test case preparation and test logs for the application

Involved in the requirement analysis, design, coding, deployment, unit testing and maintenance phases of the project

Involved in preparing Estimation, Functional Design Document and Technical design document and Design of Extensions and Interfaces

Involved in remediating Extensions using .NET framework 3.5 and Microsoft Visual Studio 2008 for Facets 471 Upgrade changes

Development of interfaces using Oracle 9i PL/SQL statements with the Stored Procedures, Functions, Triggers, Materialized views, Dynamic SQL, XML and ODS Tables and also involved in the developing the Unit Test Cases and Unit Test Logs for the project

Involved in Oracle Migration, migrating the Sybase stored procedures to Oracle as part of EAGLE-UBH

CERTIFICATIONS:

Scrum Alliance – Certified Scrum Master

ISTQB/BCS Certified Tester – Foundation Level

Certified Professional Associate in General Insurance 21 (AINS) from the Institutes

IBM DB2 Fundamentals Certified

HP ALM 11.x Certified

Oracle Certified Oracle 9i : SQL

Cognizant Certified Professional in CSQA, General Insurance and Managed Healthcare

AFFILIATIONS & INNOVATIONS:

Implemented Copy- Paste tool for attaching necessary proof documents on the ALM/QC on the Test Execution screen for PASS/FAIL test cases

Implemented OATS (Orthogonal Array Testing Strategy) tool to identify the gaps in testing and provide 100% defect-free product to the client

Have developed a tool for automated Weekly Status Report in pdf format which was highly appreciated by clients

Macro based tool to automate similar kind of test cases from DMR documents which reduced much of the offfshore’s effort towards repetitive work

Developed Excel – Macro based tool for daily effort tracker, collection and manipulation of BIC data and its integration with the Cognizant 2.0 tool

Implemented XML Comparator tool which saves much time during the XML validation process across the Database fields

Proposed a VB based tool that connects DB data tables and XMLs generated on the CIA Integration and gives a validation report

WIKI champion – actively involved in creating Knowledge Management Portal for Liberty Mutual Account

Have been a key player in Learning & Development team by handling sessions on Insurance and Databases

Involved in providing KT for all the new resources of the team and KT on Claim center and transactions handled to other ClaimCenter teams

Appreciated by the Client QA Manager for taking up the responsibility of Database validations at the offshore before which the DB access was not given to the offshore because of the lack of Database-experienced resources

Have been an active player during the client visits representing the offshore and involved in presenting demos to the clients

AWARDS:

Organizational Award – FEATHER IN THE CAP for exceptionally doing well during the client visit and daily deliverables in Data Migration Testing which is done by offshore for the first time at organizational level.

ICBC STAR of the Sprint award for individually taking ownership of complex transactions and delivering it on time with quality

EXCEEDS ALL EXPECTATION Rank for the Year End Appraisal – 2012

LIFE SAVER award from Client QA Lead for successfully completing Payments Module in ClaimCenter Integration

LIFE SAVER award from Client QA Manager for Safelite System integration with the ClaimCenter

LIFE SAVER award from another Client QA Lead for successful completion of all QA activities for Iteration 7 on time with zero defect leakage

GOING THE EXTRA MILE award from the Client Dev. Program Manager for thorough testing of the Car Rental Module in a short time and receiving this award was highly appreciated by Cognizant Managers since it built a strong relationship with the client

GOING THE EXTRA MILE award for taking the ownership of the iTKO Lisa automation from offshore with minimal KT and Training from the Client Side.

STAR award for supporting the Performance testing team and the Automation team by giving them a walk-through of all the internal and external applications’ integrations

Associate of the Month award for the data migration testing from Sybase to Oracle – EAGLE system – UHG

TECHNICAL TRAINING:

Guidewire ClaimCenter 9.0

Property & Casualty Stage 1

Guidewire Policy Center 8.0

INS 22 & INS 23 certification training

Corporate training in .NET at Cognizant Academy (Nov 2009 to Feb 2010)

Scrum Master training from Knowledge Hut – Scrum Alliance

TECHNICAL SKILLS:

Product: Guidewire PolicyCenter 8.0,Guidewire ClaimCenter 8.0, FACETS

Programming Languages: PL/SQL, XML,SOA

RDBMS: Oracle 9i, DB2, Sybase 12

Configuration Management tools: CVS, IBM Clear Quest, IBM Rationale Requisite Pro,Tortoise SVN,Rally

Application Testing Tools: SOAP UI & iTKO LISA

Testing Management tools: HP Quality Center, HP ALM 11.x,IBM Rational Quality Manager, JIRA

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