Customer Service Team Leader

Profile

Starbucks team leader able to lead a team in a fast pace environment. Customer service is

all we do we greet every customer with a smile and help them in what they need always providing excellent service is our model. As the leader capable of having coaching conversations when needed and always doing what needed at the moment to satisfy each customer in their own unique way.

Experience

STARBUCKS TEAM LEADER PALM DESERT CA 2017 PRESENT In charge of placing orders on specific dates by certain time lines. Maintain the sirens eye up to date. Keep up with our current promotions and new drinks. In charge of making sure all baristas and myself get all the ongoing training in time. Effectively communicated to my team about new promotions and new sets so they can be prepared. Main duties while in job cashier, make drinks and heat up any food purchase by the customer. Also assigned baristas to specific task and follow up with them. SUN CITY PALM DESERT CA - 2004-2006

Worked as a hostess in one of the restaurants duties greet guest in a friendly manner and show them to their assigned table. Close checks and let the servers know when they had new customers to serve. Clean and update the menus switch out the brunch menu to the dinner menu. Also worker in another of the restaurants as a cashier, food runner, server duties included taking customers order once ready delivered them to their table clean and refill all food condiments wipe tables also tale care of tables in the outside part. During the night the restaurant became a ice cream parlor. Duties included serving ice cream and clean up to get everything ready for the next morning. Education

Planning to go back to school

Hight- tech institute- Phoenix AZ - Associate degree 2003 Coachella valley high school - Coachella CA- high school diploma Martha V Miranda

760-***-**** ***********@*****.*** 12251 Foxdale DR Desert hot Springs CA 92240 References

Work as well a friend references available upon request.