Customer Service Marketing

Professional Summary

Skills

Work History

DORSHANTA JONES

Charlotte, NC 28217 (H) 980-***-**** (C) 704-***-**** **********@******.*** Outgoing Customer service skills, familiar with cash and food handling procedures. Possesses strong communication and time management .

I have Very excellent communication skills. I Excel in a fast-paced work environment looking for a position with growth opportunities.

I can offer a positive attitude and flexible schedule. Works well independently or with others as a team. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Professional Bartender with an extensive knowledge of spirits and an intuitive ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience. Talented Server with experience in both restaurants and catering. Relocating to Charlotte and searching for the right venue to showcase my mixology skills and vast knowledge of beer and wine. Organized multi-tasker

Friendly and helpful

Early Morning worker

Good with numbers and math

Fast and efficient service worker

Dedicated team player

Customer-oriented

Quick learner

Skilled upseller

Skilled housekeeper

Strong interpersonal skills

Point of Sale (POS) system operation

Very Reliable

Clerical

Microsoft Windows excel

Accounting software

Great Communication skills

Multi-line phone operation proficiency

Marketing savvy

Strong problem solving aptitude

Exceptional workflow management

Shift Manager 06/2007 to Current

Jack in the Box – 7801 Forest Point Blvd

Demonstrated integrity and honesty while interacting with guests, team members and managers. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Consistently provided friendly guest service and heartfelt hospitality. Maintained high standards of customer service during high-volume, fast-paced operations. Built loyal clientele through friendly interactions and consistent appreciation. Cross-trained and coordinated scheduling with team members to ensure seamless service. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Education

Followed food safety procedures according to company policies and health and sanitation regulations. Bartender / Server / Waitress 06/2012 to 11/2013

Pink Slip Night Club – East Brooklyn, IL

Disinfected and mopped bathrooms to keep them sanitary Received beverage orders from wait staff and delivered beverages to guests. Waited on multiple customers at the bar and throughout the bar area. Carefully followed safety and sanitation policies handling food and beverages Poured drinks using standard pour according to specifications. Ensured liquor was secured at the end of shifts.

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Routinely checked identification of patrons purchasing alcoholic beverages. Set up bar for operation, obtained cash bank and stocked the service bar. Hostess & Server 04/2015 to 07/2016

IHOP – 5335 Ballantyne Commons Pwy

Assigned patrons to tables suitable for their needs and according to rotation. Assisted in maintaining preparation and service areas in a sanitary condition Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas Cross-trained and coordinated scheduling with team members to ensure seamless service. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Built loyal clientele through friendly interactions and consistent appreciation. Pleasantly and courteously interacted with customers. Greeted customers and provided excellent customer service. transfer schools: Marketing

Houston Community College - Houston, TX

Marketing coursework

Public Relations and Communications coursework

Sociology coursework

High School Diploma: 2007

Rockwood Summit High School - Fenton, Missouri

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