Customer Service Sales

Russell Toth

Albuquerque, New Mexico

cell: 323-***-****

E-mail: *********@*****.***

Accomplishments

• Leadership of a statewide million dollar public health public information and education program

• Marketing, Fund Raising, Sales $200,000 in sales revenue

• International Adult education & training (sales, customer services, operation, and motivation) development to implementation

• Transformation 2012 NM Medicaid transition team from provider fee for service to managed care

Skills: leadership, communication, training and the ability to establish a positive team effort working environment with measurable results

Professional Experience

Guest Services Representative, Holiday Inn Express Midtown

Provided full range of guest relations services, reservation, greeting, and sales. Trained staff in systems operations, Guest engagement, enrollment, loyalty.

Provider Relation Field Representative, State of New Mexico Medicaid Program

Directly budgeted, planned and implement Health Care Providers communications, outreach, and trainings for the New Mexico Medicaid program.

Conducted and negation problem resolutions between Providers and Medicaid departments regarding site setup, enrollment, system application, and claims billing-processing issues.

Hospital Services Manage, Cedars Sinai Medical Center,

Managed 24/7 patient, guest and employee facilities and management materials (Food Services, Housekeeping and Maintenance) call center. Responsible for maintaining customer service levels exceeded or met national rating.

International Training Consultant, Oakwood University, Oakwood Worldwide R&B Property Management

Developed and implemented adult training programs on sales (b2c, b2b), product knowledge, customer service, process and procedure improvements, management and specialized training programs. Trainings presentation developed for group in person or web based. Travel 50-75% world wide.

Director, California Public Health Clearinghouse, California Public Health Services

Responsible for the management, administration and funding of the CA Public Health Clearinghouse including grant application, management and reporting of annual budget, creation of client materials, marketing and sales of products and services.

Education and Certification

UNNM, continued education

Cornell University, School of Hospitality

UCLA, School of Public Health

California State University, Northridge

Resume and References

For identity safety, please contact me or can be accessed on LinkedIn

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