Customer Service Data Entry

T'Conya P. Best

***-* ********* **

Danville, VA 24540

Phone: 434-***-****

Alt Phone: 336-***-****

************@*****.***

Objective

To obtain employment where my excellent customer service skills and years of

experience can best be utilized by an employer seeking to promote great customer

service in the daily operation of the business.

Employment History

Data Entry/Customer Service

04/2016 - Current Virginia Gift Brands 200 Toy Lane, Blairs, VA

Key data, assist with order processing, Answer calls make out bound call. I assist

with numerous task dealing with customer service and Data entry administrative

duties etc.

Personal Care Aide

08/2013 - 02/2015 Public Partnerships

LLC

4991 Lake Brook Dr # 90, Glen

Allen, VA

Assist the elderly, convalescents, or persons with disabilities with daily living

activities at the person's home or in a care facility. Duties performed at a place of

residence may include keeping house (making beds, doing laundry, washing

dishes) and preparing meals. May provide assistance at non-residential care

facilities. May advise families, the elderly, convalescents, and persons with

disabilities regarding such things as nutrition, cleanliness, and household

activities.

Customer Service Specialist

01/2009 - 08/2013 Virginia Employment

Commission

1092 Confroy Drive, South

Boston, VA

• Interact with customers to provide information in response to inquiries

about products and services and to handle and resolve complaints.

• Take calls from individuals seeking to file unemployment claims in the state

of Virginia.

• Assist claimants with processing of their weekly filings for benefits.

• Work with a system known as Interaction Client which allows accurate

processing of forms and documents needed to complete daily duties.

• File necessary paperwork and have documents mailed to claimants for

return to insure accurate processing.

• Follow compliance with Virginias HIPPA regulations

• Software used Microsoft Word and also use multi line phones

faxes/printers.

• Also uses of Interaction Client to log in and out of our daily systems

• Promote excellent customer and client service

Contact this candidate