Customer Service Microsoft Office
Resume:
USMAN ARSHAD
Responsible and focused person with organized and communication skills, seeking entry level to gain industry organization experience. Professional leadership skills and a reliable ability to work with diverse populations. Fluent in Urdu, Conversant in Hindi, and Punjabi.
Education
B.E., Biomedical Engineering, Minor in Math, City College of New York: February 2018 Relevant Courses
Physiological Processes Matlab Programming Dynamic Systems and Modeling Electrical Circuits Mechanics of Materials Biomedical Transducers Biomaterials Thermodynamics Transport Phenomena/Fluid Dynamics Skills Design Software: Matlab, Nexgen, Solidworks, Programming Language: C++, Pyhton,
Applications: Microsoft Office, Mathematica, Wolfram Hardware: Oscilloscope, Digital Multimeter, Breadboard work, Operating Systems: Windows 7/10, Macintosh, Linux
Core Qualities: Professionally Detailed Oriented Learner and math thinker Experience
Rite Aid Pharmacy Technician (Brooklyn, NY, August 2016- Present)
• Assist patients with Refilling prescriptions.
• Provide assistance with consuming instructions on specific medications.
• Maintain detailed records of in stock medications as well as incoming medications
• Making phone calls for patients requesting their prescribers for refills on medications
• Communicate with patient family members on a regular basis reminding them to pick up their medications
• Communicate with prescribers to discuss customer compliance reports. Private Tutor (Brooklyn, NY, March 2013- November 2015)
• Giving prep to High School and College students.
• Helped struggling students improve their critical thinking and problem-solving skills.
• Reviewed and recommended improvements to instructional materials.
• Managed time and created schedules for students individually. Receptionist, Arab American Association (November 2011- August 2012)
• Greeted and welcomed clients in person and on phone and directed inquires to designated department.
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
• Managed front office reception area by cleaning and organizing desk and visitor lobby.
• Maintained log books, including sign-in/ out logs, front desk receptions expenditures, and calls received. Affiliations
Member, National Honor of Society Leadership Club (Fall 2012-Fall 2014) Member, Biomedical Engineering Society (Fall 2015-Present) 7040 Colonial Rd. Apt#5F
Brooklyn, NY 11209
*****.********@*****.***
Contact this candidate