Microsoft Office Management
Resume:
SUSAN E. CLEMENTS
*****.********@*****.*** www.linkedin.com/in/susanclements1
SUMMARY OF QUALIFICATIONS
Professional and discerning senior level executive assistant with several years of extensive high-level administration experience.
Detailed oriented, organized perfectionist who can anticipate needs and can navigate shifting priorities with sound judgment and discretion. Excellent communicator. Ability to think outside the box and to multi-task in a deadline driven environment. A long-term commitment is essential.
Professional travel agent: Made complex travel arrangements, both domestic and international
Administrative Management: calendar management, appointment setting, answering calls, customer service, email management, follow up with customers and vendors, electronic files management, database building, research, transcription, and travel arrangements; complex calendar management; detailed travel assist with schedule, daily deliverables, and general administrative tasks; set up meetings as needed; managed close oversight to daily mail; drafted correspondence; ensured policies were enforced; relocation and space management; IT management; purchasing management; liaison with building maintenance and management; Capitol Hill experience; technology management.
Financial Management: Fund raising; grant writing; played a major role in the creation of major revenue streams; developed alternate revenue streams; ensured internal policies and controls were in place; created and monitored budgets; ensured timely and accurate tax filings; oversaw membership application process and dues collection; fundraising; sponsorship management; prepared monthly and quarterly financial statements; bookkeeping; accounts payable and receivable; general ledger; bank reconciliations; prepared for and facilitated annual audits; payroll; advised Executive Director and Board of financial conditions, trends, and forecasting; liaison for Finance Committee, auditor, accountant, and bankers. Budget creation and management; purchasing and vendor management; accounts payable and receivable; corporate and casualty insurance management.
Board Relations: served as liaison to Board and Committee Chairs; took, prepared, and disseminated meeting minutes; served as the liaison for the Board Nominating Committee; supervised elections and nominating process to ensure integrity of the process and adherence to the bylaws; in conjunction with the Executive Committee, developed year-long goals, meeting objectives, and agendas that reflect these goals; planned and executed Board meetings; facilitated Board issues, functions, and concerns; provided Board leaders with guidance and recommendations; provided background information and other necessary information to facilitate decision making and planning by Board leadership; served as focal point and clearinghouse for communications and transactions between Board and Committee Chairs; provided support and assisted the Board and Committee Chairs; prepared timely and accurate reports; created and dissemination of all meeting agendas, summaries, and reports.
Event Management: Managed all events, including Annual Bench and Bar conference. Management included life cycle event planning for large scale events; researched venues; contract negotiation; created budgets; sponsorship and donation management, including solicitation; invitations; marketing collateral; exhibit management; registration; social events; speaker selection; room layouts; menus; etc. Other events included Board meetings, black tie dinners, CLE programs in different US cities, and other membership events.
HR Management: Senior HR manager on international HR team; recruitment life cycle, payroll; benefits; orientation and training of new staff; exit interviews; performance appraisals; documentation management for foreign nationals.
IT and Telecommunications Management: Supervise telecommunications and IT vendors; developed back-up systems; equipment management; systems management.
Facilities and Maintenance Management: Liaison with building management; management of facilities cleanliness; maintenance management; equipment maintenance management.
Security Management: First point of contact in emergency situations; ensure staff is trained and protocols are followed; create evacuation plans; maintain first aid supplies; manage security access.
Business Development: researched industry trends to create new programs and services; created proposals; defined member targeted opportunities; increased association visibility by researching and using competitive analysis; created marketing plans for new ventures; supported the volunteer committee tasked with leading the selected initiative; developed and managed CLE programs; developed and managed strategic partnership and sponsorship programs.
Membership: Held responsibility for membership recruitment, retention, and relations – membership grew from 1100 to over 3000 during tenure; managed membership sales cycle; mentored new and existing attorney members to assist them in their professional growth; membership marketing; promoted the value of membership by daily contact with members and potential members in person, by telephone, and email; processed membership applications; managed dues renewals; prepared membership reports for Board; database entry and manipulation; development and maintenance of the membership webpage.
Marketing: created marketing collateral for initiatives; strategy branding and identity; public and media relations; marketing plans; created, wrote, and edited publications and marketing collateral; creator and editor of newsletters and other publications.
PROFESSIONAL EXPERIENCE
Virtual Assistant Services (OWNER) March 2012 to Present
Executive Assistant
ENHESA, INC. March 2010 to March 2012
Senior Executive Assistant/Office Administrator. Senior management position for international environment, health, and safety organization
ACCOMPLISHMENTS: Molded a newly created position. Created AP/AR system in the US office. Improved communication between staff. Improved overall management of office to create a more collegial atmosphere. Rewrote employee handbook. Created and implemented new policies.
FINCA INTERNATIONAL September 2008 to November 2009
Senior Executive Assistant/Administration Manager. Senior level position for not-for-profit 501(C)(3) organization. Position eliminated due to downsizing. ACCOMPLISHMENTS: Improved employee reward system. Created internship position for Administration Department. Improved the benefits renewal process.
CONTRACT SERVICES ASSOCIATION May 2007 to April 2008
Executive Assistant to the President/Director of Finance and Administration. Senior level position for non-profit 501(c)(3) organization. Position eliminated due to merger.
ACCOMPLISHMENTS: Remained with the organization during the transition period to close the books and work with the auditor on the final audit. Created employee and office procedures handbooks. Created organization’s premier membership surveys. Improved payroll and benefit process. Team member in creating a successful professional development program.
THE FEDERAL CIRCUIT BAR ASSOCIATION December 1995 to August 2005
Executive Administrator/Controller. Senior level position for non-profit 501(c)(3) organization.
ACCOMPLISHMENTS: Played a major role in the creation of the association’s major revenue stream. Created alternate revenue streams. Persuaded the Board to move financial management from paper and Excel spreadsheets to a financial software program. Mentored student attorneys, some of which became active board members and officers upon getting their JD. Created new publications and developed website. Played a key role in increasing membership from 1100 to more than 3000 during tenure.
VOLUNTEER Interests
Reading and Math Tutor
Cub Scout and Girl Scout Leader
Children’s Christian Ministry
Chancel Choir
Software
ADP
Asana
Adobe
Constant Contact
Google Drive
InDesign
Microsoft Office 365
PageMaker
Paychex
Quickbooks
SalesForce
Several CRMs
Familiar with ACDSee, Bluebeam, ZenDesk, Sharepoint, Pages (Apple), Numbers (Apple)
EDUCATION
Northern Virginia Community College, AA-General Studies, Graduated May 1989 AA
University of Mary Washington, Religious Studies
Old Dominion University, 2020 BS Candidate; Major: Business Administration, Minor: Ethics
PROFESSIONAL MEMBERSHIPS
American Society of Travel Agents
Cruise Line Industry Association
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