Customer Service Administrative

Objective: An Administrative position in an organization where an extensive background in high level of administrative support is needed.

Summary of Qualifications and Skills

Microsoft Office Applications, PC, Mac, Word, Excel, Mail Merge, Oracle Financials, Outlook and Internet Navigation, Drupal, Ordering, Answering Phones

Familiarity with medical terminology

Works independently, detail oriented, self-motivated

Dependable with good interpersonal skills, quick learner who can adapt quickly and easily

Strong in customer service and advisory roles. Service –oriented and able to meet the diverse needs of different kinds of people

Strong communication, organizational and management skills

Experience

Equal Employment Opportunity Commission August 2016 to October 2016

Interviewer (temporary assignment thru Office Team) Las Vegas, NV

Interviewed workers regarding complaints against their employers.

Gathered information for EEOC to determine whether the complaint merits further action.

Stanford University, Palo Alto, CA February 2010 to March 2015

Administrative Staff Supervisor/Web Coordinator

Supervised and managed eight administrative associates. Mentored staff, provided orientation and training, including maintenance of records and files.

Interviewed and provided input in hiring and firing decisions and performance of workgroup. Set employee goals, implementing corrective action as necessary.

Lab Administrative Coordinator June 2007 to February 2010

Processed purchasing orders, reimbursements, verified Pcard and travel card transactions, i-journal entries using Oracle Financials.

Monitored expenditures, and ensured financial transactions are compliant with University policies and procedures. Maintained appropriate inventory and ordering of lab supplies.

Human Subjects Coordinator February 2003 to June 2007

Responsible for the interpretation and implementation of Stanford’s IRB and research protocols.

Coordinated and maintained the pool of research participants for the department while maintaining confidentiality, privacy and HIPAA standards.

Created, managed and enlarged an additional pool of subjects while increasing the diversity of the participant pool for research projects.

Administrative Associate September 1998 to February 2003

Made travel arrangements and generated reimbursements for both faculty and students.

Scheduled and arranged visits and meetings, made reservations and prepared itineraries/schedules of student candidates.

Organized systems of information and maintained records and reports.

Assisted in special projects and other duties as assigned.

Medical Office, Redwood City, CA March 1994 to August 1999

Office Manager

Assisted physician in patient care and support, while independently maintaining diverse administrative duties that included maintenance of database for new patient files, answering phones, checking patients in and out, scheduled follow up appointments, collection of co-pays, filing, data entry, coding and insurance posting as well as ordering supplies.

Administered operating policies and procedures in addition to resolving patients and office issues.

Responded to complaints and various requests for information.

Maintained open lines of communication with physicians, nurses and other interdisciplinary professionals.

Education

Woodbury University, Los Angeles, CA

Bachelors in Business Administration, major in Marketing and minor in Management

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