Management Customer Service

Margie M Leinberger

PROFESSIONAL PROFILE

Highly motivated, organized, and detailed oriented professional with 15+ years experience in the business environment. Strategic thinker who can develop a plan and fully implement to reach envisioned objectives. Proven ability to work with internal and external stakeholders.

Skills include:

Staff Training Office Management Customer Service

Project Management Event Planning & Management Microsoft Office Suite

Fluent in Spanish

PROFESSIONAL EXPERIENCE

Management Systems Project Coordinator, Florida Hospital, Orlando, Florida 1/2011 – 6/2017

Project management support to the Executive Senior Staff

Delivered credible and positive representation of the People Systems environment

Managed key projects for the CEO, Chief People Officer and the VP of Strategy Integration

Worked as liaison of employees and leadership on employee related issues

Worked independently with internal cross functions and external stakeholders to compile data and presentational material(s)

Successfully orchestrated large scale Florida Hospital events which include planning and logistics. The events focus on Leadership Meetings, Leadership Retreats with attendees of 1000+

Evaluated, recommended, and oversaw the implementation and communication of strategic initiatives e.g. structural changes, succession announcements, and new partnerships

Successfully completed critical projects including but not limited to budget preparation, accountabilities and reporting

Executive Liaison Executive Offices, Florida Hospital, Orlando, Florida 6/2006 – 1/2011

Executive level administrative support to the Chief Medical Officer and the Chief Clinical Officer

Management of all activities involved in the preparation of administrative correspondence to facilitate ongoing communication and efficient administrative operations

Coordinated and managed schedules, travel, meetings, special events, agendas, materials and catering

Handled confidential patient, administrative, employee and medical staff information with no infractions

Communicated with all levels of management and address situations in a fast-paced environment with minimal direction in addition to anticipating the needs of executives and developed options for resolution of issues

Information Systems Coordinator Office Manager – Case Management

Florida Hospital, Orlando, Florida 1/2002 – 6/2006

Collaborative process of assessment, planning, facilitation and advocacy for options and services to meet the patient’s health needs through communication and available resources to promote quality cost-effective outcomes

Supported the hospital’s satellites in Central Florida for length of stay, capacity management, avoidable delays, outlier tracking and other Case Management/Bed Management/Utilization Management and the Hospitalist Group initiatives as requested

Managed information and provide reports to promote and achieve department goals

Implement technical and operation security policies to prevent unauthorized access, maintain and initiate a sanction policy for security violations by employees, agents, and vendors

Trained new employees to access Florida Hospital systems upon approved access

Supported and maintained department specific hardware

Troubleshooter of basic system access and technology issues in conjunction with network support and management of department database

EDUCATION

Bachelor of Science Business Management, University of Phoenix Orlando, FL 2006

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