Customer Service Representative

Sharon R. Larkin

**** *.*. ***** *******

Miami Gardens, Florida 33054

Home: 305-***-**** Cellular: 305-***-****

Email: **************@*****.***

OBJECTIVE: Seeking to bring a genuine interest in helping people, with a service focus and excellent listening skills to your company.

EDUCATION: Hialeah Miami Lakes Senior High – Diploma 1984

EXPERIENCE: SunTrust Bank/Call Center/Operation/ Reconcile Department

8787 N.W. 36th Street

Doral, Florida 33178

Customer Service Representative 02/01/1987 – 03/30/2016

DUTIES: Processed transactions, receipts, answered banking questions, responded to inquires from customers, generated and reviewed customer’s records and associated documentations for accuracy, completed all billing inquirers, submitted bank deposits for reconciliation, advised customers with opening accounts, conducted with processing all loans, conducted customers with account changes, sold products indirectly to our current and potential customers, participated in marketing and awareness campaigns in the bank to create an enlarged customer base, established and promoted cordial relationship with customers, ensured prompt attendance to their inquiries and solved their problems to grant them maximum satisfaction, ensured that customers’ confidential information is properly protected and only used for official purposes participated in perform, reconcile business and payroll,Intl wires . Channeled complex customer complaints and challenges to the right quarters for effective resolution, updated my skills by participating in professional trainings, participated in courses as instructed by management and willingly contributed acquired knowledge to the development of the back.

SKILLS: Experienced with banking software, like FISERV, Premier ITI or Horizon

cross-selling services, all banking or financial institution setting, customer service, Blackline systems, basic computer software Word, Outlook, basic Excel, Basic knowledge of bookkeeping practices and procedures, and general business mathematics.

REFERENCES: UPON REQUEST

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