Manager Customer Service
Resume:
Curtis Marler
Easton, PA *****
https://www.linkedin.com/in/curtis-marler-917602143/
********@********.***
(preferred method of contact)
An expert People Manager who guarantees results and specializes in fixing, improving, developing, and leading large teams in an Operations setting. Upon taking over the leadership of your operation, I guarantee a minimum improvement of >10% to the operation's KPI metrics in year one.
Professional Experience
Linde Electronic Specialty Gases & Premium Products Alpha, NJ.
Operations Manager- 12/16- Present
QC Lab & Environmental Lab Manager: 2015-12/16
QC Laboratory Manager: 2013-2015
Laboratory Supervisor: 2012-2013
Laboratory Coordinator: 2010-2012
Sr. Laboratory Technician: 2007-2010
Lab Technician: 1999-2007
I currently have 6 direct reports (Supervisors) and 65 indirect reports managing all Production Departments (5) and Labs (2) at the largest plant in the division
Within the first 8 months of taking over management of all of the Production departments, increased yield per labor hour by average of 15%, throughput by 21%, and have 3 product lines that are on track to have their best year ever and deliver a minimum of $4.1MM in Productivity improvements
Responsible for the performance of Halogen Production, Lithograph Production (inert mixtures), Neon Purification (24/7), Lighting Mixture Production, Environmental ISO-17025 VOC Production, and Manufacturing (Column Distillation)
I manage the largest Linde ESG Lab in the Americas and also an Environmental Products Lab that holds the Guinness Book World of Records for most minority components in a gas standard
Point of contact for spec management, at the facility with the most product portfolio in the division
Featured in NJ Business Magazine (Jan. ’16) for utilizing $10,000 state grant and was first Linde employee to ever do so. Delivered more then $40,000 in customized training and on the job training (OJT) grants to Linde in last 15 months http://digital.njbmagazine.com/publication/?i=285848&p=9
In 2017 I set the all-timer performance record for the Neon Purification system by improving Maintenance & Reliability and implementing engineering changes that took the system from 219K liters/day output to 250K liters/day output
Selected by Sr. Management to participate in the Linde Emerging Leader Program in conjunction with 3rd party training provider DDI, which is a six month Business Simulation program
Sole winner of 2015 Linde EPP Divisional (Region Americas) Spirit Award for People Excellence
In Labs, delivered highest unit per paid labor hour metric ever, while reducing overtime by 25% and reduced total labor hours by 10,000 in the last two years, which saved ~$250,000
Reduced Lab cycle time average (in 2 years) from 4 days to 1.2 days per order
I have 17+ years Quality experience with 8+ years of Supervisor/Manager experience who is well rounded and possesses excellent People Management skills and is best of class fixing/improving underperforming operations
By request, gave presentation to all Linde EPP Plant Managers on Leadership in 2015
I completed my certificate (2013) for ISO 9001-2008 Internal Quality Auditing at NC State University and am on the Linde Internal Audit team
I am a NRP (Nominated Responsible Person) for the EMOC program at Linde
I have experience in SAP, Maximo, LOTO, HWPI, PCN, Synergy, Timelink Labor Management system, EMOC, etc.
Member of the site Quality Leadership Team (QLT)
Additional Responsibilities and Laboratory Experience
Trained on all applicable ISO 9001, FDA, and current Good Manufacturing Practices (cGMPs) as they pertain to the industrial gases industry
Proven ability to build relationships across all levels of the organization
Linde certified Hazardous Work Permit Issuer
Experience using Continuous Improvement tools such as root cause analysis, FMEA, LEAN, 8D, etc.
I do final review and approval of SOP(s) & new product approval forms.
Interact daily with Customer Service, Linde Account Managers, and Sr. Managers to coordinate and manage the product flow
I have identified and driven continuous improvement / capital projects and have participated as a team member on Six Sigma projects. I also have participated in the 5S initiative in my departments
I am QC Designee and final approver of FDA regulated Medical Gas Products
Education: 1993-1994 Northampton County Community College, Bethlehem, PA.
Criminal Justice
2012 -Completed two CEUs (Continuing Education Units) and obtained a Professional Development Certificate in Leadership and another one in Effective Communication from FEMA.
2013-Completed ISO 9001 Internal Quality Auditing Certificate from NC State University College of Engineering (1.4 CEU)
Instrument Skills: GC, UV-Vis, IR, FTIR, Oxygen and Moisture process analyzers
Computer Skills: Windows, Microsoft Word, Excel, PowerPoint, Visio, Total Chrom software, EZ Chrom software, Omnic software, MKS Multi-Gas data acquisition software.
Presentation Skills: Skilled in both written and oral presentations
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