Customer Service Manager

Stanley A Aitcheson Jr

**** ******* ****** ******* ** 30034

Home Phone: 678-***-****

Cell : 404-***-****

E-mail: ****.*********@*****.***

Objective

To secure a position in a company which provides stability and growth for future advancement.

Qualifications

An established career in Aviation Cargo Logistics with an expertise in Customer Service, support and management. Served as an intermediary between major customer, the sales force and other various operating departments to facilitate and resolve issues.

Work History

Sept. 2016 to Present, Dispatcher/Team Lead Coordinator

Duties: Data entry of Inbound/Outbound trailers into DSC to include preparation of BOL Distribution of inbound retail freight monitoring and coordinating for delivery to various stores accordingly per date and time, utilizing and adjusting using the AS400 OS.

Oct. 2011 to June 2016, Administrative Coordinator, Exel Logistics, Union City, Ga

June 2011 to Oct 2011, LTO, Exel Logistics, Union City, Ga

Duties: Checking in and dispatching of trailers from facility to include assigning shipments, resolution and assisting Warehouse Taskers using Red Prairie OS.

July 2008 to May 2011, Inventory Auditor, APL Logistics, Lithia Springs Ga

Duties: Auditing Warehouse of parts stored in location and accurately provide resolve utilizing sit down, stand up reach, and cherry picker type forklifts adjusting stock information in Red Prairie OS.

June 2007 to May 2008,Customer Service Agent, Delta Airlines, ATL

*(Transitional acquisition due ground handling change)

Duties: Providing a safe, pleasurable and delay free travel experience in the gate area boarding and disembarking from aircrafts to include re-routing or re-booking passengers during interrupted travel. Including providing additional care for passengers with special needs.

*July 2003 to June 2007, Customer Service Supervisor, Atlantic Southeast Airlines, ATL Duties: Responsible for operations on Concourse and gate agents assigned, providing assistance where needed, mentoring of agents, counseling, evaluations to include administrative duties all of which complying with the Federal Aviation Association and the Transportation Security Administration guidelines.

September 2001 to June 2003, Duty Manager, Worldwide Flight Services, JFK

Duties: Responsible for overall direction for export cargo operations for Korean Airlines, which also provides services for Air France and Aeromexico. To monitor staff of 40 agents in warehouse and ramp areas along with 12 Documentation agents and 4 Supervisors.

August 1996 to September 2001, Duty Manager, Hudson General Aviation Services, JFK

Duties: Overall direction of cargo operations for Japan Airlines staffed with 120 Warehouse agents and 32 Documentation agents. Providing training on automated warehouse logistic system which houses over 100 million Lbs. of cargo annually, instituting procedures and controls effectively using leadership skills. Constant planning to provide efficiency and assisted in number one ranking service level and lowered cargo discrepancy ratio to less than 1% based on Industry survey.

Education and references provided upon request.

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