Customer Service Medical

Donna B. Mack

**** ******* *****

Union City, Ga 30291

770-***-**** mobile

*****************@*****.***

CAREER PROFILE

Administrative Professional with a positive personality and strong communication skills seeks to apply work experience and technical skills in position with an organization that offers career development opportunities.

Generated mortgage billings, compiled loan reports and collected documents for bankruptcies.

Coordinated and resolved customer account problems with branch personnel.

Handled account payables and account receivables.

EMPLOYMENT EXPERIENCE

ORI/U.S. Department of Labor 9/11- Present

Data Tech Survey Interviewer/ Data Auditor

Solicit businesses to participate in voluntary Department of Labor surveys. Responsible for daily data entry. Successful processing of new panels/case contain multiple locations of large corporations and require intense levels of data mining. Achieving excellence in quality data collection requires a deep knowledge of the data entry, quality audits of data. Interviewers must also have acute observation skills, the ability to negotiate and persuade respondents as well as the ability to conduct audits of data in real time and resolve problems. An Interviewer II has the willingness and adaptability to deal effectively with new circumstances, unanticipated developments and other unforeseen events they are utilized to assist in training and/or mentoring new employees, to provide refresher training and to support other team members when needed. Work with a Computer Assisted Telephone Interviewer (CATI) software application running under the Microsoft (MS) Windows XP operating system to manage and document the communications with companies that occur via phone and fax. After signing up a company to participate in the survey, then establishes communication with the company on a monthly basis to acquire the employment information. The employment data is checked for fluctuations from past reports. Significant fluctuations in data are discussed with the company in order to determine if any errors are made in acquiring or transcribing the information. This position requires the applicant to spend a significant amount of time each month on the telephone working with 300 or more companies.

Days Inn 1/10-9/11

Front Desk/Customer Service/Part Time Supervisor.

Greet guests upon arrival to the hotel, access their information, retrieve their reservation information in the computer, secure a credit card for incidental expenses and provide guests with their keys .Answer telephones, schedule reservations and transfer callers to guest rooms. Also take messages and distribute mail both to guests and employees of the hotel .Answer guests' questions concerning hotel facilities and the hotel's surrounding areas. Provide assistance in handling customer complaints, involving management as necessary. Compile bills for hotel stays and handle checkout, accept final payment and ensure that keys are returned.

H

Mann Bracken, LLC/AXIANT 4/09-11/09

COLLECTIONS AGENT

Collector will receive incoming collection calls and make outbound collection calls in order to

Negotiate payment arrangements.

Secure all payments possible while adhering to FDCPA and State Regulations.

Maintained excellent oral and written communication skills; ability to listen carefully, probe for

Additional details and ask targeted questions to gather information.

Maintaining composure in difficult situation.

Maintained in an environment that required heavy phone-based customer interaction.

Zion Christian Center International 2002-2011

PERSONAL ASSISTANT/FINANCIAL SECRETARY

Coordinate business, personal and financial affairs for CEO/Senior Pastor.

Financial liaison between CEO and constituents.

Perform bookkeeping duties prepare monthly financial statements and review bank statements.

Collect and prepare donor funds for deposit. Establish annual fundraising goals.

Assist the Pastor with personal responsibilities such as, maintaining her robes and overseeing the needs of the Senior Pastor family.

Women’s Health Associates 2005-2006

PATIENT CARE COORDINATOR

Coordinated patient care activities.

Posted and balanced all patient charges.

Audited patient bills to ensure accuracy of medical coding.

Fayetteville Medical Center Family Practice. (2003-2005)

Specialties: Dermatology, Urology, Family, Gynecology .

Premier Care for Women 2000-2001

North Atlanta OB/GYN (1999-2000)

Wesley Woods Center at Emory University (1998-1999)

South DeKalb OB/GYN (1996-1997)

Mt. View Family Practice (1996)

CERTIFIED MEDICAL ASSISTANT/FRONT OFFICE CLERK

Assisted providers with management of patient care.

Registered & discharged patients and verified insurance.

Directed patients to exam rooms and prepared patients for visit with provider.

Documented patient encounters in medical charts.

Assisted with medical procedures, diagnostic testing, and collected specimens.

Managed and inventoried medical equipment and supplies.

Answered and triaged incoming calls, and filed patient charts.

Managed weekly appointment scheduling for practice.

Processed patient accounts for billing and made collection calls.

Megabyte International (199*-****-****

Superior Temporary Service (1994)

Atlanta Casualty Company (1994)

RECEPTIONIST

Answered incoming calls and handled general office duties.

Resolved customer service complaints and issues.

Backup for office administrator as needed.

Nations Bank 1990-1993

SR. CONTROL CLERK

Opened, updated, & closed customer accounts.

EDUCATIONAL BACKGROUND

DEVRY UNIVERSITY, Decatur, GA. 1989- 1990

MEDICAL ASSISTING CERTIFICATE, NATIONAL EDUCATION CENTER, 1990-1991

NANNIES FOR GRANNIES CERTIFICATE, 2003

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