Arabic CSR

RODERICK H. REYES, AREMT-B

Current Address: # * ******* **. **** ******, Quezon City 1105

Philippines

Contact No: +63-927*******

Email: *************.***@*******.***

WORK EXPERIENCE:

Position: Call Center Agent / Emergency Dispatcher

Duration: September 17, 2015 – Up to present

Company: Inav Philippines

Location: 711 Aurora Blvd, cor. Hemady St., Brgy. Mariana,

Quezon City, Philippines

Department: Call Center / Telematics

Job Description:

Interacts with caller’s Emergency / Non-emergency response like Point of Interest (POI).

Uses established protocols and computer aided dispatch system to evaluate the situation and take appropriate actions.

Follows prescribed protocols to provide instruction to callers.

Maintain a positive customer service attitude at all times with public, user agency members, co-workers and Supervisor’s.

Handle customer inqueries both telephonically and email.

Manage and resolve customer complaints.

Research required information using available resources.

Enter new customer information into system.

Document all call information according to standard operating procedures.

Position: Physiotherapy Assistant

Duration: August 2009-September 2013 (4.1 years)

Company: Al Tadleek Al Elajy (Physiotherapy Center)

Company Industry: Healthcare/Medical

Location: Jeddah, Kingdom of Saudi Arabia

Department: Therapy Clinic

Job Description:

Assist Physiotherapist in giving management for rehabilitation and operate some modalities.

Assist patient in doing exercises during therapy session to restore gross motor function under the supervision of a Physiotherapist.

Perform full body massage to patients/clients for relaxation and to those who are suffering of low back pain, joint pain, and muscle pain.

Position: First Aider

Duration: April 2003- July 2009 (6.3 years)

Company: Philippine Red Cross (Western Pangasinan Chapter)

Company Industry: Non-Governmental Organization

Location: Alaminos City, Pangasinan, Philippines

Department: Disaster Management Service (Safety Service)

Job Description:

Provide first aid to injured victim caused by accident.

Perform Cardiopulmonary resuscitation.

Using Automated external defibrillator (AED)

Direct pressure by the used of gauze and bandage for bleeding

Immobilize fractured limb by the use of splint and bandages.

Team Leader of the Certified First Aiders of Red Cross Alaminos when requested for some major activities in the province.

Position: First Aid and BLS – CPR Instructor/Disaster Response Team Trainer

Duration: April 2003- July 2009 (6.3 years)

Company: Philippine Red Cross (Western Pangasinan Chapter)

Company Industry: Non-Governmental Organization

Location: Alaminos City, Pangasinan, Philippines

Department: Disaster Management Service

Job Description:

Conduct trainings on Standard First Aid and Basic Life Support – CPR for Healthcare Providers and Lay Rescuers.

Conducts trainings on Disaster Preparedness, Mitigation, and Prevention.

EDUCATION:

Education Level: Bachelors/College Degree

Education Field: Nursing

Course: Bachelor of Science in Nursing

School/University: Lyceum Northwestern University

Location: Dagupan City, Philippines

Date: June 1994- March 1998

LICENSE AND CERTIFICATIONS:

Examination Taken: Australasian Registry of Emergency Medical Technician – B

License/Certificate #: EMT-B 10/201333176

Date: October 10, 2013

SKILLS:

Rehabilitation Exercises (assist patients in performing exercise to improve range of motion)

Massage (perform whole body massage to our patient/client as part of their treatment plan)

Perform Cardio Pulmonary Resuscitation (during emergency situation for Cardiac arrest patient)

Giving First Aid (immediate response given to victims like accidents)

Microsoft word excel, Google Docs, Surf net, locate places using google maps.

TRAININGS/SEMINARS:

Basic Life Support-Adult CPR Training Course for Lay Rescuers

September 9, 2016

Occupational First Aid Training Course

OE WORKS MANUFACTURING INC.

Governors Drive, Carmona, Cavite

September 16-17, 2016

Australasian Registry for Emergency Medical Technician Basic (AREMT-B)

Basic Life Support and Cardio Pulmonary Resuscitation (CPR) with AED

First Aid with Disaster Management and S.T.A.R.T. TRIAGE

Mass Casualty Incident (MCI)

ECG Reading and Interpretation

Community Health Education Emergency Rescue Services (CHEERS)

2/F Victoria Bldg. 1670 Quezon Ave. South Triangle, Quezon City, Philippines

October - November 2013 (17 days with 200 hrs of Ambulance Exposure)

Cardio Pulmonary Resuscitation with Automated External Defibrilator (AED)

Dr. Ahmad Al-Ghamdi Specialist Training Center

Jeddah Saudi Arabia

November 4, 2010

CPR PRO for the Professional Rescuers

Community Health Education Emergency Rescue Services (CHEERS)

2/F Victoria Bldg., 1670 Quezon Ave. South Triangle, Quezon City, Philippines 1103

December 5, 2008

PERSONAL DATA:

Age: 40

Date of Birth: May 3, 1976

Civil Status: Married

Height: 179.12 cm

Nationality: Filipino

Religion: Catholic

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