Customer Service Sales

Kyle Abrezzi

** ******* **., *********, ** *****. Tel: 609-***-****, Email:********@*****.***

OBJECTIVE Seeking a full time Customer Service position

EDUCATION Rider University, Lawrenceville, New Jersey

Bachelor of Science in Business Administration, May 2014

Major: Computer Information Systems

HONORS Rider Provost Scholarship

EXPERIENCE Rider University, Lawrenceville, New Jersey

March 2013-Jan 2014 Canvas Instructor

Train University faculty on how to use the Canvas Management System.

Complete file transfers and course building

Provide excellent communication skills and correspondence.

Conduct a live web seminar for Special Education Faculty

June 2011-Sept. 2013 Mosaic Sales Solutions, Irving, Texas

Field Specialist

Implemented new products through store product resets

Assisted sales at retailers and briefed customers on detailed knowledge of merchandise.

Conducted merchandise checks and audits

Listened to detailed feedback on customer experience and store concerns

Jan 2015-Apr 2017 Volt/ Hyundai Motor America, Jamesburg, New Jersey

Corporate Consumer Affairs Analyst

Resolve customer concerns

Document and file customer cases and dealer documents

Apply excellent customer service skills

Act as a liaison for field managers, and customers

SKILLS Word, Access, PowerPoint, and Excel. Canvas System, Blackboard, Alfresco. Javascript, HTML, Python and Camtasia

LEADERSHIP Member/Executive Board-The Art of Gaming

Member-Japanese Pop Culture Society

Member-Association of Commuting Students

Volunteer- Local soup kitchens

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