Medical Customer Service

LATRICE COLYER, CNA

**** ** *** ******, ** ***** 662-***-**** *************@*****.***

PROFESSIONAL PROFILE

Patient focused, customer service oriented professional who delivers skilled, high quality patient care backed by medical industry experience. Builds effective relationships and communication with patients, families, management, and staff. Ensures patient privacy and confidentiality. Capable of organizing large number of records and documents.

Mississippi State Certified Nurse Aide (CNA): #A072825.

Academic Honors Recognition / Honor Roll.

Experience in Microsoft Office programs; Typing Speed: 40 WPM.

KEY QUALIFICATIONS

Medical Billing Medical Office Medical Administrative Patient Registration Medical Terminology

Medical Records Management for the Billing Specialist

Medical Practice Management Systems Introduction to CPT Coding Introduction to ICD-9 Coding

Charge Entry Payment Posting Denials Appeals Referrals Accounts Receivable

Greenway Electronic Medical Records (EMR) Electronic Health Records (EHR)

Insurance Verification Reimbursement Systems Medical Basics and Healthcare Claim Cycle

Healthcare Payers Managed Care (HMO, PPO, and POS)

Medicare / Medicaid Government Payers Third Party Payers

HIPAA Compliance Medical Charts Basic Anatomy & Physiology Healthcare Settings

Computer Systems and Software Applications for the Medical Office

EDUCATION

Ultimate Medical Academy

Health Sciences – Medical Office and Billing Specialist Associate of Science Degree, 2016

Diploma – Medical Office and Billing Specialist, 2015

Comprehensive training included:

Prepare and submit claims to various insurance companies electronically and by paper.

Perform collections; correct and resubmit claims.

Schedule and confirm appointments in assisted living facilities, doctor’s offices, health care clinics, hospitals, and organizations that offer medical services.

Northeast Community College, Corinth, MS – Medical Business Office and Billing Assistant, 2013

MEDICAL WORK EXPERIENCE

Thyssen Krupp Elevator Middleton,TN 01/2016 – Present

Administrative Clerk

Complete clerical functions and handle production schedule for shipping department.

Manage shipping dates for CAD jobs, handle filing, and ensure files are current.

Provide professional and friendly customer service.

WR Community Services Ripley, MS 04/2015 – 01/2016

C&S Staffing INC. New Albany, MS 12/2014 – 04/2015

Certified Nurse Aide (CNA)

Assist with activities of daily living; personal hygiene, mobility, and feeding.

Handle light housekeeping and prepare meals.

Report findings or changes in physical, mental, and emotional conditions to nursing staff.

Care All Home Care Services Jackson, TN 12/2013 – 10/2014

Private Duty Care

Took and recorded patient vital signs; helped maintain personal hygiene.

Maintained a safe, clean, and healthy environment.

On-Time Transportation Tupelo, MS 08/2012 – 07/2013

Driver

Contact this candidate