VP of operations

SHYLA SHEPARD

**** ****** *** *****, *********, TX 76002 817-***-**** cell 817-***-**** home

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OBJECTIVE / SUMMARY

Over twenty year’s experience and proven success in property management. Running company-wide operational functions and leading large teams to success.

Passionately striving towards constant improvement – Excellent leadership, organization, and people management abilities.

AREAS OF IMPACT

Business Development Change Management Strategic Planning & Leadership

Profit Growth Executive Management

Finance & Budgeting Operations Management

Objective – Utilize strong successful managerial experience in corporate operations. Establish quality, safety and financial operational standards to produce positive impact on overall performance of the organization.

Strengths - Detail oriented, excellent organizational skills, strong client relations, strong team building techniques, exceptional leadership skills, and excellent at multi-tasking. Possess the necessary communication skills to achieve client retention and expansion. Adapt to new environments well and learn quickly and efficiently. Other professional strengths include creative marketing skills and excellent utilization of analytical capabilities. Possess exceptional contract and negotiating techniques.

WORK EXPERIENCE

May 2016-Oct 2017 Finlay Management

Senior Vice President, Texas

Oversee operations for all of the Texas assets – 2200 units. Managing a team of 3 Regional Managers/Marketing Regional and on site staff. Currently working to grow the company’s business in Texas. Strategically helping restructure the company’s operations to a more innovative approach. Since starting here I have changed most service providers to ensure lowest cost effective pricing, recruited new teams, Audited all financials, invoices etc and uncovered over $40K in duplicate billing. Portfolio occupancies were at 89% collectively and now are at 95% collectively. Delinquencies have improved by 50% since May.

August 2011-May 2015 Merge Management

Vice President

Oversee the entire company operations, 3300 units. I have been successful in helping start and growing Merge’s business. We managed assets in DFW, South Texas, Mississippi and Oklahoma. I work very closely with the onsite teams and Regionals to ensure solid operations. I have a very hands on management style and try to touch every aspect of our business to make sure we are hitting all goals. We have grown from 4 communities to 22 in less 4 years. I have owners that have stayed with me through company change due to the financial impact myself and my teams have made. I work continually with all property personnel to help them maximize income. I continually work on improving economic occupancy. I have managed lease ups, class A through C communities.

May 2006-2011 United Apartment Group, Grapevine, Texas

Vice President

Oversee 44 properties, totaling 7500 plus units – Covering 3 states

I oversaw 6 Regional Manager’s. I was based in DFW and oversaw the corporate office, accounting, IT and HR Depts. My portfolio consists of Conventional, Tax Credit and Bond communities for 7 different owners. My current portfolio of properties range from A to C product. I took on a very challenging portfolio and have increased occupancy by 10% during my tenure while increasing the income and NOI. I have recruited, trained and developed good “Regional” and on site “Management Teams”. I am consistently reviewing market studies and make necessary changes to maximize income and to be competitive in the market place. I continually work on improving economic occupancy. I am very hands on with my Regional Team and visit sites often to ensure policy adherence as well as overall property performance.

I have been promoted during my tenure with UAG from Senior Regional Manager to Vice President of Operations.

I won Regional of the Year with UAG in 2007/2008

I was nominated for Property Supervisor of the Year with the AATC in 2007 and in 2008.

May 2005-May 2006 Walden Management, Arlington, Texas

Regional Vice President

Supervise 13 properties, totaling 2800 units

I was successful in increasing occupancy from 88% to 92% upon portfolio acquisition.

I managed all Tax Credit/Bonded communities with Walden. Ensured all properties were in compliance monthly.

Developed and implemented new programs to increase income and decrease expenditures. I

monitored results of the day to day operations. I made necessary changes to maximize property performance.

I recruited the highest quality of talent, educated and developed teams to out-perform the submarket and to exceed budgeted expectations. I was very knowledgeable of all submarkets.

December 2002 to April 2005 Cornerstone Realty, Fort Worth, TX

Regional Vice President

Supervise 12 properties, totaling 2800 units.

I successfully increased average occupancy of 84% to 95% upon portfolio acquisition.

I developed and implemented new programs to increase income and decrease expenditures.

I monitored results of the day to day operations. I made necessary changes to maximize property performance. I recruited the highest quality of talent.

June 1998 to December 2002 Cornerstone Realty, Fort Worth, TX

Senior Property Manager

I managed day to day operations of three properties simultaneously.

Prepared and adhered to the properties’ budgets. I created monthly variance reports for Senior Management.

I consistently assisted other communities with budget preparations, capital improvement walks, policies and procedures, and income expansion.

I met yearly NOI expectations consistently.

Accomplishments: Awarded Rising Star of the Year 1998 and 1999; Manager of the Year 1999 and 2000, also nominated in 1998; Team Player of the Month 11/2001 and team player of the year 2001; Manager of the Month 07/2002; Leader of the Year 2002 and was promoted that year to Regional Property Manager.

May 1995 to June 1998 SCG Realty, Fort Lauderdale, FL

Property Manager

Job duties as listed above. In addition, I held monthly training meetings for the entire region. Created and implemented renewal programs. I prepared owner’s reports. Managed 300 units, plus responsible for overseeing 221 unit property within designated region.

Accomplishments: Awarded Superior Service award several times. Awarded Property of the Year 9961 and 1997. Most improved NOI growth for the year. Promoted to a larger property.

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