M L

**** *** ** ****, *******, La ***** • Home: 318-***-**** • Cell: 318-***-**** •

ac2lsg@r.postjobfree.com

Professional Summary

Ambitious Director of Health Information Management adept at managing complex responsibilities inhigh-volume settings. Resourceful and proactive with strengths in building professional, focuses teams.Seeking to use advanced experience and skills to improve department efficiency, accuracy andproductivity in busy managed-care environment.

Skills

Strong presentation skills HIPAA ComplianceEffective staff coach Maintained Patient Financial ConfidentialityPlanning and development Strong Planning SkillsSupervisory training Knowledgeable in Power PointHealth Care Experience in ICD-10, ICD-9 and CPT CodingMaintains Strict Confidentiality 3M Coding SystemCustomer Service AcusisPositive Attitude NuanceExercises Good Judgment HealthlandPrepared Patient Charts MeridianCerner Record ManagementAS400 HMSGreat Verbal Communication and Typing skills eCharms

References

References References are available on request.

Work History

Director Of Health Information Management, 02/2017 to CurrentPost Acute Medical Specialty Hospital of Texarkana – Texarkana, Texas

Post Acute Medical Specialty Hospital of Texarkana, Texarkana, Tx.Oversee HIMAs.

Completing patient abstracts for billing purposes.Communicate with physicians in reference to completing record deficiencies.Review Patient chart for quality assessment.Handle release of information.Compile and report monthly quality reviews.Compile and report quarterly quality reviews.Analyzing data for accuracy.Ensuring that policies are being followed and are in compliance with State, Joint Commission andCMS standards.Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation ofrecorded data.Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports,test results, home care forms).

Director of Health, 06/2014 to 01/2017LifeCare Specialty Hospital of North Louisiana – Ruston, La

Assemble patient charts after discharge.Flag patient charts for physician deficiency.Completing and dropping patient abstracts for billing purposes.Communicate with Physicians in reference to completing deficiency.Review patient chart for quality assessment.File medical records once completed.Handle release of information for patient and third party representatives.Compile and report monthly quality reviews.Compile and report quarterly quality reviews.Oversee HIMAs.Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports,test results, home care forms).Actively maintained current working knowledge of CPT and ICD-9 coding principles, governmentregulation, protocols and third party requirements regarding billing.Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation ofrecorded data.

Director of Health, 11/2012 to 06/2014LHC Group

Louisiana Extended Care Hospital of Natchitoches, Natchitoches, La.Assemble patient charts after discharge.Flag patient charts for physician deficiency.

Health Information Management Assistant

LHC Group-Specialty Hospital

Executive Consumer Service Specialist

WMCC

Completing and dropping patient abstracts for billing purposes.Communicate with Physicians in reference to completing deficiency.Review patient chart for quality assessment.File medical records once completed.Handle release of information for patient and third party representatives.Code diagnoses and procedures for patient charts.Update and maintain physician credential files.Compile and report monthly quality reviews.Compile and report quarterly quality reviews.Conscientiously reviewed medical record information to identify appropriate coding based on CMSHCC categories.Maintained and updated collections tracking spreadsheet to help organize payment information.Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation ofrecorded data.Maintained updated knowledge of coding requirements, through continuing education andcertification renewal.Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports,test results, home care forms).Actively maintained current working knowledge of CPT and ICD-9 coding principles, governmentregulation, protocols and third party requirements regarding billing., 05/2011 to 11/2012

– Monroe, La

Assemble patient charts after discharge.Flag patient charts for physician deficiency.Completing and dropping patient abstracts for billing purposes.Communicate with Physicians in reference to completing deficiency.Review patient chart for quality assessment.File medical records once completed.Handle release of information for patient and third party representatives.Code diagnoses and procedures for patient charts., 05/2009 to 05/2011

– West Monroe, LA

Managed wide variety of customer service and administrative tasks to resolve customer issuesquickly and efficiently.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Ensured superior customer experience by addressing customer concerns, demonstrating empathyand resolving problems on the spot.Routinely answered customer questions regarding merchandise and pricing.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

ECS Team Lead,WMCC – West Monroe, La

Collect monies owed to a third party energy company by the customer.Handle all PUCT complaints filed by the customer, against the company.

Cashier/Hostess/ Waitress, 06/2004 to 05/2009Cracker Barrel Old Country Store – West Monroe, LA

Assisting Customers with their retail purchases.Ensuring that the customer enjoyed the quality of their meal and service.Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Politely assisted customers in person and via telephone.Provided an elevated customer experience to generate a loyal clientèle.Answered product questions with up-to-date knowledge of sales and store promotions.Served as the main liaison between customers, management and sales team.Ensured superior customer experience by addressing customer concerns, demonstrating empathyand resolving problems on the spot.Managed wide variety of customer service and administrative tasks to resolve customer issuesquickly and efficiently.Directed calls to appropriate individuals and departments.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.Spoke with patrons to ensure satisfaction with food and serviceSkillfully promoted items on beverage lists and weekly restaurant specials.Relayed food orders to cooksDisplayed enthusiasm and knowledge about the restaurant's menu and products.Took food orders and relayed orders to kitchens or serving countersGuided guests through menus while demonstrating thorough knowledge of the food, beverages andingredients.

Salon Consultant, 05/2006 to 01/2008Beauty Gallery Salon – Monroe, LA

Book and confirm client appointments.Order salon hair care products.

Tracking the intake and disperse of funds.

Tour Guide, 01/2003Mary Kay Incorporated – Dallas, TX

To show visiting sales consultants and other guest the May Kay building.

Education

Bachelor of Science: Health Informatics and Information Management, May 2011Louisiana Tech University - Ruston, LA

High School Diploma: 2004West Ouachita High School - Monroe, LA

Certifications

Registered Health Information Administrator (RHIA)Member of LHIMA

Contact this candidate