MAXINE C HAPMAN

Education

William P aterson U niversity, N ew J ersey: L iberal A rts

AVEDA I nstitute, N ew Y ork: S tudy o f E sthiology Experience

April 2 017 - J une 2 017 N J F ertility A cupuncture M ontclair, N J Office M anager

● Reorganized d aily o perations a nd r eservation s ystems December 2015- April 2017 Direct Depot Kitchen

Wholesalers, L ittle F alls, N J

Receptionist a nd A dministrative A ssistant

● Scheduled c onsultations f or c lients a nd d esigners

● Created a nd M aintained C lient C ontracts

● Responsibilities including light housekeeping for showroom, g uest c afe, a nd o f o ffices.

Happy D ogs N YC

www.happydogsnyc.com

April 2 015- N ovember 2 015

Front D esk, C ustomer S ervice

2013- 2 015 U rban N irvana M t. P leasant, S C Spa M anager

● Staff o f 2 5

All managerial responsibilities including

scheduling, hiring, training, reviews,and

termination o f e mployees.

● Accounting u sing q uick b ooks f or d aily t ransactions

● Retail s ales, r e-ordering a nd q uarterly i nventory

● Client C oordinator

Scheduled a ppointments

Reconciled t ransactions

Responsible f or a ll c ustomer s ervice i ssues 2012 - 2 013 T he S pice a nd T ea E xchange C harleston, S C Assistant M anager

Plans a nd d irects t he d ay t o d ay o perations o f a s tore. S erves c ustomers b y providing, o btaining a nd r eceiving m erchandise; t otal b ills a nd a ccept p ayments; supervising s taff.

Establishes r apport w ith c ustomers t o e nsure t heir r eturn a nd/or w ord o f m outh advertising.

Completes s tore o perational r equirements b y s cheduling/assigning e mployees; following u p w ith w ork r esults.

Markets m erchandise s tudying t heir m arket t rends a nd s etting u p a dvertising displays o r a rranging h ighlighted m erchandise o n c ounters a nd t ables t o p romote sales.

Maintains a nd m anages s tore s taff b y s cheduling, r ecruiting, s electing, o rientating, and t raining e mployees.

Follows u p o n w ork a nd j ob r esults b y c oaching, c ounseling, a nd d isciplining employees; p lanning, m onitoring, a nd a ppraising j ob r esults.

Sets a nd m aintains s tore b udget a nd m eets o r e xceeds e xpected s ales g oals.

Balance a nd r econcile r egister a t o pen a nd c lose o f b usiness. 2009- 2 011 m ilk + h oney s pa A ustin, T X Front D esk C oncierge

● Concierge

● Reservations C oordinator

● Uphold c urrent c lient i nformation a nd a ccounts

● Direct M ailings

● Manage T ransactions a nd D aily R eports

● Control h eavy c all v olume a nd r espond t o a ll e mail r equests

● Provide e xceptional c ostumer s ervice

● Therapist/Client/Management L iaison

● Retail S ales a nd i nventory c ontrol

Rancho M astatal E nvironmental R etreat &

Learning C enter M astatal, C osta R ica Two Six Month Term Internships 2007 & 2009 One Year Residency Running the Intern/Volunteer/Guest Programs 2011-2012

Studied a nd a pplied n atural b uilding t echniques

Scheduled Guests/Intern/volunteer stays, Maintained all shift schedules and d esigned c ourses o f s tudies.

Head o f G oat c are t aking a nd d esigned r elated n ew s ystems.

Candle m aking u sing n atural, l ocal m aterials

Design a nd s ow p erma-culture g arden a nd e rosion c ontrol l andscaping

Kitchen responsibilities to create health conscious meals, utilizing local produce a nd s upplies, t o f eed u p t o 5 0 g uests t hree t o f ive s hifts a w eek

Spa treatments (natural ingredient whole food facial treatments; reflexology)

Scheduling Learning Seminars; Organizing Town Meetings & Workshops for the Mastatal C haritable F oundation

Reservations coordinator; hospitality manager for the “environmental retreat” section o f R ancho M astatal

2008 E merald C ity P ress ( coffee s hop) A ustin, T X Assistant manager. Assisted in the set up and organization of the Grand Opening. Job Responsibilities include: opening and or closing shop obligations; quick and efficient c ustomer s ervice; c leaning; s tocking a nd i nventory; “ agony a unt” 2005-2008 F ountain D ay S pa _ Hackensack, NJ

Esthetician/ S upervisor o f E sthetic D epartment

Creator and instructor of training course for new hires. Manager of a staff of 20 Estheticians. Responsibilities including: Hiring/Terminating, Training, Scheduling, Inventory C ontrol, O rdering, S trong R etail S ales

Front Desk Support (High Volume, Multi-Line Phone System; Scheduling Appointments; G reeting C lients; C lient L iaison; a nd C ashier)

Provide Clients with appropriate skin care procedures including: Micro-dermabrasion, Alpha Beta “Peels”, Glycolic Treatments, Facial Treatments, Skin A ssessments, a nd S uggested H ome C are S kin R outines.

Suggested and implemented new procedures; skin care products; literature; promotional e vents & a dvertisements

2004- 2 008 D avid L aveton P rivate C atering H ackensack, NJ

Server/Bartender supplemental

income

Provided assistance in set up and breakdown of party, food services, Bartending

2005-2007 T he U nderpass B ar E lmwood P ark, NJ

Bartender supplemental

income

Served p atrons, r esponsible f or c ash r egister, s tocking b ar, & clean u p 2004-2005 Elysium D ay S pa Montville, N J

Esthetician/Receptionist

Provided Clients with appropriate skin care procedures including: Micro-dermabrasion, Alpha Beta “Peels”, Facial Treatments, Skin Assessments, and Suggested Home Care Skin Routines for retail sales; High Call Volume Front Desk R eception, s cheduling a ppointments, c lient c oordinator, a nd c ashier. 2002-2003 Metric ( Hoffman L aRoche) Ridgewood,

NJ

Esthetician

Provided Clients with appropriate skin care procedures including: Micro-dermabrasion, Glycolic “Peels”, Facial Treatments, Suggested Home Care Skin R outines f or r etail.

Skin Assessments (Including Ultra Sound Machine, Video Microscope Derma scan & C onsultation).

A Hoffman LaRoche Project to develop their own skin care line, based on scientific “ proof” o f t he c hange i n t he c lient’s s kin. 2001-2002 Spa a t P ort L iberte Jersey C ity, N J Spa M anager/ E sthetician

Managed a staff of ten, opening and closing responsibilities, inventory control, merchandizing, organization of special events, and direct mailings, Payroll Reports, Interpreting weekly performances, client relations, scheduling appointments.

Provided Clients with appropriate skin care procedures including: Micro-dermabrasion, Glycolic “Peels”, Facial Treatments, Suggested Home Care Skin R outines f or r etail.

Bella D erma M icro-Dermabration C ertificate; T rained o n t he f ollowing s kin c are l ines: AVEDA; J erlique; E minence O rganics C ertified; D DF; J an M arini; Y onka S kin C are A dvanced Certificate; M D F ormulations; B . K amin’s; P harmagel; a nd C omfort Z one.

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